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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

360 CTI is an innovative telephony solution integrated with Salesforce, utilizing AI technology to manage calls with accuracy, streamline the calling process through AI-driven agents, and enhance the overall productivity and effectiveness of your team. Additionally, this solution is designed to adapt to the unique needs of your organization, ensuring optimal communication and collaboration.

Description

Campfire is a comprehensive solution for requirements management and IT project oversight that is built directly on the Salesforce platform, designed to facilitate seamless collaboration, discovery, and implementation for teams. By improving project workflows from the initial Discovery phase to Post-Go Live support, it offers a centralized hub where various departments can work together efficiently, track decisions, assign tasks, and maintain alignment through features like Chatter posts, direct mentions, and clearly defined due dates and priorities. As a native application within Salesforce, Campfire ensures robust security, scalability, and high availability, as well as the ability for users to access it from any location, along with automation and integration options available through the Salesforce ecosystem and the AppExchange marketplace. The solution also enhances project oversight with real-time insights into progress, risk factors, milestones, key performance indicators, and other critical metrics, all presented through user-friendly dashboards that empower teams to remain informed and make informed, data-driven choices for successful project outcomes. Additionally, implementation leads are able to directly map out business processes and procedural steps within the Campfire environment, streamlining the overall project management experience. Thus, Campfire stands out as a vital tool for organizations looking to enhance their project execution and collaboration efforts effectively.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

Integrations

Salesforce Yes 

Integrations

Salesforce Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

360 Degree Cloud Technologies

Founded

2012

Country

United States

Website

360degreecloud.com

Vendor Details

Company Name

Campfire

Country

United States

Website

www.campfire-app.com

Product Features

Telephony

Auto-Dialer No 
Call Center Management No 
Call Monitoring No 
Contact Management No 
IVR / Voice Recognition No 
Inbound Reporting No 
Outbound Reporting No 
Predictive Dialer No 
Telemarketing Management No 
VoIP No 
Voice & Data Integration No 

Product Features

IT Project Management

Bug Tracking No 
Issue Management No 
Milestone Tracking No 
Percent-Complete Tracking No 
Portfolio Management No 
Prioritization No 
Product Roadmapping No 
Requirements Management No 
Resource Management No 
Status Tracking No 
Supports Agile No 
Supports Scrum No 
Task Management No 
Testing / QA Management No 
Time & Expense Tracking No 

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