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features
design
support

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Description

Introducing an unparalleled UCaaS solution crafted to drive the success of Service Providers. Stand out in the competitive landscape by utilizing a fully customizable white label offering that enhances your brand identity. KAZOO, the comprehensive UC platform from 2600Hz, provides the adaptability essential for delivering an exceptional communication experience. Equip your clients with a communication solution that fosters their achievements. With over 300 APIs at your disposal, you can tailor a solution that empowers your customers to enhance their business operations. Customizing your offering under your own brand allows you to strengthen your market presence. The low initial investment facilitates a swift launch while ensuring you remain price competitive. With robust reliability and geo-redundancy features, your clients will experience uninterrupted service. The mobile-ready functionality allows your customers to conduct business anytime and anywhere. KAZOO operates as a multi-tenant platform, giving you the opportunity to diversify your sales strategies. You can opt to onboard resellers, sell directly, or implement an agent model to maximize your reach. This flexibility can significantly enhance your operational capabilities and service offerings.

Description

Avaya Cloud Office is a comprehensive cloud-based communication platform that integrates voice, video, messaging, meetings, and collaboration tools into one cohesive system. It effectively links office-based, remote, and mobile employees across various devices, enabling uninterrupted and uniform communication. With functionalities such as business phone numbers, voicemail transcription, team messaging, and document sharing, it significantly boosts productivity and teamwork. The platform also places a strong emphasis on security through encryption and connects with more than 100 business applications, like Salesforce, Office 365, and G Suite, which assists companies in optimizing their workflows and enhancing overall efficiency. This all-in-one solution is designed to adapt to the evolving needs of modern businesses.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Armour365 No 
Automate365 No 
Azure Marketplace No 
CXInfinity No 
Check Point IPS No 
Check Point Infinity No 
Cirrus Contact Center No 
Cylera Platform No 
Dimension Labs No 
Dynamics Telephony No 
FaPipe IPVPN No 
Hudini No 
Microsoft 365 No 
NETGEAR Insight No 
OnGuard No 
OneBill Yes 
Outdoo AI No 
Soft-ex No 
eGain Cobrowse No 
ethosIQ Customer Engagement Platform No 

Integrations

Armour365 Yes 
Automate365 Yes 
Azure Marketplace Yes 
CXInfinity Yes 
Check Point IPS Yes 
Check Point Infinity Yes 
Cirrus Contact Center Yes 
Cylera Platform Yes 
Dimension Labs Yes 
Dynamics Telephony Yes 
FaPipe IPVPN Yes 
Hudini Yes 
Microsoft 365 Yes 
NETGEAR Insight Yes 
OnGuard Yes 
OneBill No 
Outdoo AI Yes 
Soft-ex Yes 
eGain Cobrowse Yes 
ethosIQ Customer Engagement Platform Yes 

Pricing Details

$3.50/month
Pricing can range depending on the platform or functionality you choose to deploy. For more details: Sales@2600hz can offer the full scope for pricing.
Free Trial Yes 
Free Version Yes 

Pricing Details

$19.99/user/month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App No 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

2600Hz

Founded

2011

Country

United States

Website

www.2600hz.com

Vendor Details

Company Name

Avaya

Founded

2000

Country

United States

Website

www.avaya.com/en/products/ucaas/cloud-office/

Product Features

Business Phone Systems

Call Logging No 
Call Monitoring No 
Call Recording Yes 
Call Routing Yes 
Employee Directory No 
IVR / Voice Recognition No 
Mobile Access No 
Virtual Call Center No 
Web Conferencing No 

Business VoIP

Call Parking Yes 
Call Recording Yes 
Contact Management Yes 
Encryption Yes 
IVR / Voice Recognition Yes 
Ring Groups Yes 
SIP Trunking Yes 
Unified Communications Yes 
Voice Quality Enhancement Yes 

Call Center

Blended Call Center No 
Call Logging Yes 
Call Recording Yes 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer Yes 
Outbound Call Center No 
Predictive Dialer Yes 
Progressive Dialer No 
Queue Management Yes 
Real-time Chat No 
Reporting/Analytics No 

Call Recording

Archiving Yes 
Call Sharing Yes 
Distributed Call Recording No 
Event Triggered Recording No 
File Transfer Yes 
Instant Retrieval No 
On-Demand Recording Yes 
Recording Bookmarking No 
Scheduled Recording No 
Screen Activity Recording Yes 
Video Call Recording No 

Cloud Communication Platform

Audio / Video Conferencing No 
Call Center Yes 
Call Recording Yes 
Call Routing Yes 
Chat / Messaging No 
Fax Management No 
File Sharing Yes 
IVR / Voice Recognition No 

Cloud PBX

Call Recording Yes 
Call Routing No 
IVR / Voice Recognition No 
Ring Groups Yes 
SIP Trunking Yes 
Virtual Extensions Yes 
Web Conferencing No 

SIP Trunk

Automatic Fail-over Routing No 
Call Data Records No 
Caller ID No 
Disaster Recovery No 
International Numbers No 
Multiple DID Options No 
PSTN Forwarding No 
Toll-Free Numbers No 
e911 No 

Telephony

Auto-Dialer No 
Call Center Management Yes 
Call Monitoring Yes 
Contact Management Yes 
IVR / Voice Recognition Yes 
Inbound Reporting Yes 
Outbound Reporting Yes 
Predictive Dialer No 
Telemarketing Management No 
VoIP Yes 
Voice & Data Integration Yes 

Unified Communications

Audio / Video Conferencing No 
Calendar Management No 
Call Recording Yes 
Call Routing Yes 
Chat / Messaging No 
Fax Management Yes 
File Sharing Yes 
Mobile Access Yes 
Multi-User Collaboration Yes 
Voice Mail Yes 

Product Features

Business Phone Systems

Call Logging No 
Call Monitoring No 
Call Recording No 
Call Routing No 
Employee Directory No 
IVR / Voice Recognition No 
Mobile Access No 
Virtual Call Center No 
Web Conferencing No 

Business VoIP

Call Parking No 
Call Recording No 
Contact Management No 
Encryption No 
IVR / Voice Recognition No 
Ring Groups No 
SIP Trunking No 
Unified Communications No 
Voice Quality Enhancement No 

Cloud PBX

Call Recording No 
Call Routing No 
IVR / Voice Recognition No 
Ring Groups No 
SIP Trunking No 
Virtual Extensions No 
Web Conferencing No 

Unified Communications

Audio / Video Conferencing Yes 
Calendar Management No 
Call Recording No 
Call Routing No 
Chat / Messaging Yes 
Fax Management No 
File Sharing No 
Mobile Access Yes 
Multi-User Collaboration Yes 
Voice Mail No 

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