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Description

The Omnichannel Suite designed for Salesforce brands enables the creation of experiences that can be deployed across various channels using the only Salesforce-native solution aimed at enhancing customer engagement throughout their journey. This platform empowers all customer-facing teams to uncover new monetization opportunities while simultaneously elevating the customer experience. You can meet your customers in their preferred environments without disrupting your own workflow. By designing multi-channel experiences from a unified interface, you can enhance your omnichannel strategy by incorporating platforms like Instagram, review channels, TikTok, support emails, and beyond. Utilizing Einstein Bots allows for the efficient qualification of customer information, addressing frequent inquiries, and minimizing the need for agent intervention before handoffs. The customer experience can be further enriched through engaging features such as images, carousels, emojis, scheduling options, location sharing, and automatic two-way message translation. Moreover, you can enhance personalization across various departments and channels by tapping into the wealth of customer data and order histories already stored within Salesforce, ensuring a cohesive and tailored experience for every individual. The integration of these functionalities not only streamlines operations but also fosters a stronger connection between brands and their customers.

Description

Bloomreach transforms the e-commerce landscape through personalization. Its innovative data engine consolidates real-time information about customers and products, enabling businesses to gain insights into true customer desires. By linking this insight across various channels, the e-commerce experience becomes boundless, adapting to customers’ evolving preferences as they shop. Powered by Loomi, Bloomreach's AI platform for e-commerce, this approach opens up countless new avenues for making purchases. The suite of Bloomreach products encompasses Engagement, a marketing automation tool; Discovery, an advanced e-commerce search solution; Content, a headless content management system; and Clarity, which offers AI-driven conversational shopping experiences. With numerous AI patents to its name, the company caters to a diverse array of global brands, including Williams-Sonoma, Bosch, Puma, and Marks & Spencer, illustrating its broad market impact. This comprehensive approach ensures that businesses remain competitive in a rapidly changing digital marketplace.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Salesforce Yes 
Azure SQL Database No 
Azure SQL Edge No 
Dynamics 365 Commerce No 
Instagram Yes 
LoyaltyLion No 
Magento No 
Mailgun No 
Oracle Responsys No 
Phrasee No 
PostgreSQL No 
REVIEWS.io No 
Recharge No 
Remarkable Commerce No 
ResDiary No 
SaleSphere No 
Snapchat Ads No 
TikTok Yes 
Twilio No 
Zapier No 

Integrations

Salesforce Yes 
Azure SQL Database Yes 
Azure SQL Edge Yes 
Dynamics 365 Commerce Yes 
Instagram No 
LoyaltyLion Yes 
Magento Yes 
Mailgun Yes 
Oracle Responsys Yes 
Phrasee Yes 
PostgreSQL Yes 
REVIEWS.io Yes 
Recharge Yes 
Remarkable Commerce Yes 
ResDiary Yes 
SaleSphere Yes 
Snapchat Ads Yes 
TikTok No 
Twilio Yes 
Zapier Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

The cost of each Bloomreach module is directly tied to value and usage. Our pricing depends on the number of customers you serve, the size of your product catalog, and the number of events you execute – such as how many emails or SMS messages you send. Every solution is tailored to your specific needs and budget.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

1440

Founded

2009

Country

United States

Website

www.1440.io

Vendor Details

Company Name

Bloomreach

Founded

2009

Country

United States

Website

www.bloomreach.com

Product Features

Customer Communications Management

Batch Communications No 
Chat / Messaging No 
Content Management No 
Email Distribution No 
Interactive Content No 
Multi-Channel Communications No 
On-Demand Communications No 
Personalization No 
Print Management No 
Template Management No 
Video Content No 

Customer Engagement

Analytics No 
Churn Management No 
Communication Management No 
Community Management No 
Content Syndication No 
Feedback Collection No 
Gamification No 
Live Chat No 
Video Content No 

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Logistics

3PL No 
Barcoding / RFID No 
CRM No 
Container Tracking No 
Cross Docking No 
Fleet Management No 
Inventory Management No 
Order Management No 
Purchasing No 
Scheduling No 
Shipping Management No 
Transportation Management No 

Multi-Channel eCommerce

Catalog Management No 
Channel Management No 
Data Synchronization No 
Email Marketing No 
Inventory Management No 
Marketplace Integration No 
Mobile Commerce No 
Order Management No 
Promotions Management No 
Returns Management No 
SEO Management No 
Shopping Cart No 
Social Commerce No 

Order Management

Back Order Management No 
Catalog Management No 
Inventory Management No 
Order Entry No 
Order Fulfillment No 
Order Tracking No 
Recurring Orders No 
Returns Management No 
Shipping Management No 
Special Order Management No 

Personalization

A/B Testing No 
Abandoned Cart Saver No 
Account Based Marketing No 
Behavioral Targeting No 
Campaign Segmentation No 
Content Analytics No 
Contextual Targeting No 
Customer Profiles No 
Experience Management No 
Recommendation Engine No 
Website Personalization No 

Reputation Management

Campaign Management No 
Gamification No 
Response Management No 
Review Generation No 
Review Monitoring No 
Sentiment Analysis No 
Social Media Metrics No 
Social Media Monitoring No 
White Label No 

Review Management

Campaign Management No 
Dashboard No 
Negative Feedback Management No 
Response Management No 
Review Monitoring No 
Review Notification No 
Review Request No 
Sentiment Analysis No 
Social Sharing No 
White Label No 

Shipping

Air Shipping No 
Bills of Lading No 
Container Shipping No 
Freight Shipping No 
Ground Shipping No 
Import / Export No 
Ocean Shipping No 
Parcel Shipping No 
Quotes / Estimates No 
Shipment Tracking No 
Warehouse Management No 

Product Features

Content Management

Audio Content No 
Customizable Templates Yes 
Document Indexing Yes 
E-forms No 
Full Text Search Yes 
Image Editor Yes 
SEO Management Yes 
Text Editor Yes 
Version Control Yes 
Video Content No 
Website Management Yes 

Customer Data Platforms (CDP)

Behavioral Analytics Yes 
Campaign Management Yes 
Customer Profiles Yes 
Customer Segmentation Yes 
Data Integration Yes 
Data Matching Yes 
GDPR Compliance Yes 
Personalization Yes 
Predictive Modeling Yes 

Digital Experience Platforms (DXP)

Alerts / Notifications Yes 
Auto-Tagging Yes 
Blogs No 
Calendar No 
Content Modeling Yes 
Digital Asset Management Yes 
File Sharing No 
Form Builder Yes 
Forums / Message Boards No 
Headless CMS Yes 
Knowledge Base No 
Performance Monitoring Yes 
Personalization / Segmentation Yes 
Reporting / Analytics Yes 
Surveys / Polls Yes 
Templates Yes 
User Management / Permissions Yes 
Version Control No 
Wiki No 
Workflow Management Yes 

eCommerce

CRM Yes 
Catalog Management Yes 
Channel Management Yes 
Customer Accounts Yes 
Data Security Yes 
Email Marketing Yes 
Inventory Management Yes 
Kitting No 
Loyalty Program Yes 
Mobile Access No 
Multi-Store Management Yes 
Order Management No 
Product Configurator Yes 
Promotions Management Yes 
Returns Management Yes 
Reviews Management Yes 
SEO Management Yes 
Shopping Cart Yes 
Templates Yes 

eCommerce Marketing

AB Testing Yes 
Abandoned Cart Email Yes 
Analytics / ROI Tracking Yes 
Customer Data Profiles Yes 
Dynamic Content Yes 
Email Marketing Yes 
Email Personalization Yes 
Facebook Ads Yes 
Google Ads Yes 
Product Recommendations Yes 
Push Notifications Yes 
Retargeting Yes 
SMS Marketing Yes 
Search Marketing Yes 
Segmentation Yes 
Signup Forms & Popups Yes 
Social Marketing Yes 
Triggered Emails Yes 
Website Visitor Tracking Yes 

eCommerce Personalization

A/B Testing Yes 
Abandoned Cart Email Yes 
Dynamic Pricing Yes 
Offers & Discounts Notifications Yes 
Personalized Site Navigation Yes 
Product Recommendations Yes 
Reporting / Analytics Yes 
Social Insights Yes 

Email Marketing

A/B Testing Yes 
Artificial Intelligence Yes 
Auto-Responders Yes 
CAN SPAM Compliance Yes 
Customer Surveys Yes 
Drip Campaigns Yes 
Dynamic Content Yes 
Event Triggered Email Yes 
Image Library Yes 
Landing Pages/Web Forms Yes 
Mailing List Management Yes 
Mobile Optimized Emails Yes 
Reporting/Analytics Yes 
Subscriber Management Yes 
Template Management Yes 
WYSIWYG Email Editor Yes 

Enterprise Content Management (ECM)

Archiving & Retention No 
Collaboration Tools Yes 
Content Lifecycle Management Yes 
Digital Asset Management Yes 
Document Management Yes 
Electronic Signature No 
Information Governance No 
Mobile Access Yes 
Search Yes 
Version Control Yes 
Workflow Management Yes 

Enterprise Search

AI / Machine Learning Yes 
Faceted Search / Filtering Yes 
Full Text Search Yes 
Fuzzy Search No 
Indexing No 
Text Analytics Yes 
eDiscovery Yes 

Headless eCommerce

API Yes 
Content Management Yes 
Conversion Tracking Yes 
Customer Touchpoints Yes 
Integrated Development Environment (IDE) No 
Inventory Optimization Yes 
Web/Mobile App Development Yes 

Java CMS

Approval Process Control Yes 
Document Management No 
Indexing Yes 
Permission Management Yes 
Rich Text Editor Yes 
Rule Based Publishing Yes 
SEO Management Yes 
Search Yes 
Template Creation Yes 
Version Control Yes 

Marketing Automation

A/B Testing Yes 
Analytics / ROI Tracking Yes 
Artificial Intelligence Yes 
Content / Blogging Platform No 
Customizable CTAs Yes 
Drip Campaigns Yes 
Dynamic Content Yes 
Landing Pages / Web Forms Yes 
Lead Scoring Yes 
Sales Intelligence Yes 
Search Marketing Yes 
Segmentation Yes 
Social Marketing Yes 
Website Visitor Tracking Yes 

Multi-Channel eCommerce

Catalog Management Yes 
Channel Management Yes 
Data Synchronization Yes 
Email Marketing Yes 
Inventory Management Yes 
Marketplace Integration Yes 
Mobile Commerce Yes 
Order Management Yes 
Promotions Management Yes 
Returns Management Yes 
SEO Management Yes 
Shopping Cart Yes 
Social Commerce Yes 

Personalization

A/B Testing Yes 
Abandoned Cart Saver Yes 
Account Based Marketing No 
Behavioral Targeting Yes 
Campaign Segmentation Yes 
Content Analytics Yes 
Contextual Targeting Yes 
Customer Profiles Yes 
Experience Management Yes 
Recommendation Engine Yes 
Website Personalization Yes 

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Alternatives

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