Best Communications Software for Dynamics Telephony

One platform that combines cloud phone and video collaboration, team chats, contact center, analytics, and team chat. You can reduce your organization's total cost-of-ownership by giving each user exactly the features they need. With full analytics and collaboration between functional area specialists and contact center agents, you can eliminate organizational silos. One administration tool for system setup with user and data management. One license allows you to combine call, directory, video conference, chat, and contact center. With enterprise-grade reliability and cloud quality, connect your business to the world. No need to use any device or location to schedule, start or join HD audio and video conferences. Access your contacts from any device, whether they are colleagues or external users. With an intelligent, collaborative, reliable solution, you can create better customer experiences.

FreePBX stands as Freedom. FreePBX is the most popular open-source IP PBX in the world. It allows users to create a phone system that suits their needs. Open source communications is a powerful tool. Start building your phone system by taking a look at the many built-in features FreePBX offers. You can transform your FreePBX installation into a robust Unified Communications System with commercial modules from Sangoma or other add-ons. Visit the Knowledge Base at the FreePBX Wiki! FreePBX experts can help you with troubleshooting, installing, updating, and more. FreePBX is completely free to download and to use. Its power comes from a global network of developers who ensure that it remains a high-compatibility and customizable platform with all key features required to build a scalable business telephone system on any budget.

Asterisk is an open-source framework for building communication applications. Asterisk transforms an ordinary computer into a communications host. Asterisk powers IPPBX systems, VoIP gateways and conference servers, as well as other custom solutions. It can be used by small and large businesses, call centres, carriers, government agencies, and other agencies worldwide. Asterisk is open-source and free. Sangoma sponsors Asterisk. Today, more than 1 million Asterisk-based communication systems are in use in more than 170 nations. Nearly all Fortune 1000 customers use Asterisk. Asterisk is most commonly used by system integrators or developers. It can be used to create a complete business telephone system, enhance an existing system, or bridge between systems.

RingCentral Engage allows companies to manage all of their digital customer service channels from one platform. RingCentral Engage allows you to aggregate and distribute customer messages from Mobile, Social Media and Messaging apps through one interface. This makes it easier and more efficient for clients to manage their inquiries. This not only increases your efficiency and reduces your workload but also impacts your customers' satisfaction. It also allows you to monitor the success of your team.

Cloud contact center that connects agents, employees, and customers. Increase customer satisfaction by increasing engagement, collaboration, and operational effectiveness. Create better experiences, activate agent potential, and support new ways to work. Discover patterns and trends, gain valuable insights and take action with confidence. A reliable and secure platform will help you reduce IT dependency and ensure your success.

Avaya Cloud Office from RingCentral is a cloud-based phone system that works wherever and whenever you need it. Everything you need will be at your fingertips, no matter where you are. It simplifies the way your company communicates. No matter where your employees may be, you can call, chat, meet, or collaborate. File sharing, task management and virtual team rooms help you stay on track and on time. To create a truly cloud-unified communications experience, you can combine 100+ business integrations like Salesforce and Google Drive. Avaya Cloud Office offers your customers and employees the features and options they want in one app.

RingCentral Contact Center, an omnichannel cloud-based contact center solution, helps improve customer service. RingCentral Contact Center is equipped with intelligent IVR and self-service options and integrated with smart routing functionality, unified communications capabilities and unified communication capabilities. This allows for better staff scheduling, call center efficiency, customer satisfaction, and optimizes staff scheduling. RingCentral Contact Center's industry-leading tools allow customers to connect faster and more easily with the agent that can best meet their needs. The platform supports many third-party integrations, including Google, Salesforce, Zendesk and Box. RingCentral Contact Center allows users to choose the preferred method of communication with the company. This includes chat, SMS, voice and social media.

You'll earn customer loyalty for a lifetime by providing a positive, intelligent experience to every customer. We can help you achieve this with Avaya Contact Center. Customers can access fast, efficient self-service via the channels they prefer. An agent is always available to assist if needed. It's seamless and context-driven. Your agents can keep up with customer expectations and stay in sync. They can achieve great results faster and exceed customer expectations by having a consolidated view. Your teams will become more efficient and productive when they have a better understanding of customer needs. Avaya is the market leader in Contact Center Solutions. We can deliver it in the cloud, on your premises, or in private hybrid clouds.

Cisco Finesse will improve your customer experience. The next-generation supervisor desktop and agent provides a collaborative experience to the communities that interact directly with your customer service department. Finesse's user-centric design increases customer satisfaction. Finesse is standard-compliant and transparently integrates with the Cisco Collaboration portfolio. It allows for low-cost customization of the supervisor and agent desktops via open web 2.0 APIs. It also facilitates integration with value-added apps. Cisco Finesse integrates traditional call center functions into a thin client desktop. It uses a web 2.0 interface to create a browser-based desktop. No client-side installations are required. One customizable cockpit or interface that provides customer care professionals quick and easy access multiple information and assets. This allows for faster and more accurate service.

Avaya OneCloud CAaS makes it easy for employees and customers to connect all their communication channels, including voice, video, chat, messaging and chat. It brings together resources, insights, and teams to improve contact center performance and experience. Avaya OneCloud CCaaS combines everything so you can create connected experiences both for customers and employees. Match customers with the best employees by using business rules, external and internal contexts, and desired outcomes. Converged communications that break down silos between the front- and back-offices can improve team collaboration.

Avaya's Avaya Aura®, Platform addresses this growing problem. It is a breakthrough communication architecture that uses session-based collaboration technologies. The Avaya Aura® Platform simplifies and creates an evolutionary path to replace the existing siloed, location-specific communications system. The result is a cost-effective and innovative multimedia communications infrastructure that integrates existing and emerging investments in voice and video, real-time collaboration, and more. Avaya created the Avaya Aura®, Platform to address the needs for people-centric collaboration in today’s engaged enterprise. The Avaya Aura Platform combines media, networks and devices across a common infrastructure using a unique application to the Session Initiation Protocol.