Best Collaboration Software for Cognizant

OpenText™ Core Share offers comprehensive features that facilitate secure sharing and collaboration on projects, enabling remote work with partners and clients both within and outside of corporate firewalls. User-friendly and straightforward, Core Share is a software-as-a-service (SaaS) application that combines the robust security and compliance required by IT departments with the flexibility needed by users. What sets Core Share apart from other leading file-sharing solutions is its ability to support both hybrid environments and a complete cloud experience. Additionally, Core Share can be effortlessly deployed and integrated with current content management systems, thereby enhancing collaboration beyond corporate limits. It works in harmony with OpenText Information Management (IM) solutions, maximizing the benefits of existing enterprise content management (ECM) investments in a cloud setting. Furthermore, it allows for the configuration and automatic enforcement of global policies that govern sharing with external users, ensuring a secure and efficient collaboration process. Overall, Core Share stands out as a versatile platform that meets the diverse needs of modern businesses.

There’s no need for downloads, installations, or plug-ins; simply add a line of Javascript to your website, and customers can share their browsing experience with just one click. Pega Co-Browse allows you to easily highlight and direct customers to the information they require, ensuring a seamless interaction. You can request permission from the customer to control their page and provide guidance, or utilize highlighting features and visual indicators, such as arrows, to steer them effectively. Furthermore, Pega Co-Browse enables you to designate sensitive information that should be obscured using HTML elements or form fields, ensuring that all masked data remains within the customer's browser and is invisible to the representative. This solution offers a no-code approach to concealing or hiding text fields and images, allowing businesses to control what information agents can see. Moreover, Pega Co-Browse can be integrated with Pega Chat or any other chat platform, enhancing the overall customer service experience. Additionally, you have the option to incorporate chat functionalities directly within your Pega Customer Service application for greater efficiency.