Best Web-Based Call Recording Software of 2024

maaiiconnect makes customer engagement simple. It is the only cloud-based platform that combines digital and telecom communications to enable businesses to deliver seamless customer experiences. Be truly multichannel. You can centralize channels such as WhatsApp Messenger, Facebook Messenger, WeChat and Facebook Messenger, SMS and Virtual Numbers, Video Conferencing and a Web Communications Widget to Live Chat and Web calls into one place. This includes all customer information, CRM, ticketing system and rich insights.

Jog.ai allows you to remain focused on the call, no matter if you're hosting a conference call with 10 or more people. We record and transcribe your call so you can mark important moments in real time. Jog can identify who is speaking so that when you look at a call, it looks like a screenplay. Click on any word in the transcript to instantly hear the actual call audio. Hosting a conference? That's included. You can call someone directly by using our mobile app. use our mobile app! Jog integrates with many CRM and ATS tools. Jog will automatically highlight that moment in your call by taking a note. Jog.ai can tell you who said what so it looks like a screenplay when you review calls. To play the call, click on a word. Jog.ai automatically uses the most effective speech recognition platform to determine what type of call you make and then uses advanced NLP techniques to highlight important parts of your call.

Give admins and call center agents the tools they need for service excellence. Intrado Cloud Contact Center, formerly West Cloud Contact, is an enterprise contact center solution that provides call center staff with sophisticated call handling and reporting tools. It allows unlimited user scale, agility, and control that is beyond what is possible with traditional telephony. Cloud-based services are free from the need to maintain, upgrade, and maintain complex systems on-premises. Disaster recovery is included without additional hardware or expense. Cloud Contact allows you to manage unpredictable and seasonal call volumes quickly, outmaneuvering competitors and delighting customers. Cloud Contact reduces the burden on support staff and helpdesk staff. You can easily set up distributed contact centers that include both home-based and facility workers, with full access to central management and reporting.

Voxjar can connect to communication platforms, CRMs and data-stores to collect call recordings and metadata from your reps. Voxjar uses Machine Learning and Artificial Intelligence for transcription of your reps' calls and to measure emotions. It then analyzes the call data and content according to the rules you specify. Voxjar provides insights derived from thousands of customer phone calls. These insights can be used to improve agent performance, improve your products, reduce friction, and better understand your customers. Voxjar offers all the tools you need for improving customer service interactions between reps and customers. All of this is possible with one platform: call playback and commenting as well as QA workflows and agent logins.

Virtual IP PBX (Private Branch Exchange), or Phone System Appliance – CompletePBX is the heart and soul of Xorcom's hardware and software telephone systems. It's built on top of Asterisk and Linux platforms and is designed for stability and high performance. CompletePBX was built from the ground up to offer ease-of-use, advanced features, and security at all levels. Get a fully functional, free CompletePBX 5 virtual machine evaluation now! CompletePBX certification training is available online for free. It will guide you through the basics of the system. You can save a lot of time and effort if you do it yourself. We can help you get there quicker.

Businesses of all sizes use this feature-rich multi-channel recording, quality monitor and voice analytics solution for compliance, security, and improving service levels. Audio mining and speech to text transcription can unlock customer insight. Smart Interaction Recording, a cloud-based platform that can be used by multiple tenants, provides Telecom Operators with an opportunity to add a range of services. Operators can offer corporate customers regulatory compliant recording in verticals like finance, insurance, and healthcare.

Only phone designed for sales. The only phone that can warm up cold calls with HD quality and real-time coaching powered By Ai. Because every closer needs some help. Video conferencing, dialer and SMS all in one so that your data is always available and your team doesn't feel overwhelmed. Speech coaching can be used to help reps identify if they are speaking too fast, too slow, using too many filler words or talking too loud. Call analytics and dashboards can help you uncover insights and best practices. To ensure that no data is lost, autolog calls, transcripts, or notes can be uploaded to your CRM. Voice Intelligence makes it easy for reps to say the right things on a call. Battle cards are displayed in real-time and help them make decisions. You can see the sentiment of any call, assist reps, save at risk deals, and find the best coaching opportunities. Voice Intelligence uses Speech Recognition for transcription, Natural Language Processing for analysis, and Machine Learning to make intelligent recommendations in real time.

The only global, operator-agnostic solution that integrates cellular communications with enterprise phone recording, CRM, AI-basedBI and other systems. This cost-effective and painless solution ensures that every business (cellular) phone call is recorded into the CRM system. All employees' business mobile calls, whether they are at work, home, or while traveling, are automatically captured and transferred to the CRM. You can automatically record, track, document and transcribe mobile calls, SMS records and other forms business-critical mobile communications, without exposing employees' privacy! Increase the engagement of your customer-facing team members. One device - Multiple business profiles. Allow your employees to use their mobile devices for work, while still protecting their privacy. Only log business calls and text messages.

SignalWire Work offers a complete office solution in your web browser. Your team can stay connected, happy, productive, and connected from anywhere. The only video collaboration platform that allows remote teams to stay connected. You can see your entire team and workspace in one dashboard. You can join, transfer, or create video rooms whenever you want. It's free for 30 days. Log in to your virtual lobby to start chatting with colleagues and then head to the watercooler for a cup of coffee. You can also go straight to your office to get started. O.G. is a distributed organization. Communications developers couldn't find a video system that was not, well, crappy. We built our own. You can use your space for scheduled meetings, breakrooms or happy hours. Highest quality audio/video with bandwidth optimization.

Dolby.io, a cloud-based audio, voice and video API platform, is used to transform media and communication applications. To provide a premium user experience, integrate HD audio and HD video into your applications. You can improve the quality of your media by adding a few lines to your code. The tedious, manual, and expensive process of processing audio can be eliminated. Get insights into the audio's make-up and quality without ever having to listen. The API platform to transform media and communications. Every piece of content, every interaction, can be enhanced in real-time. We have the tools to help you solve audio/video quality problems, find data-driven content insights, and provide seamless communications for your customers. A set of APIs is designed to help users communicate, collaborate, succeed, and build everything they need. You can upgrade your media with simple, intelligent APIs.

Tetra dials into your calls automatically and takes notes for you so that you can concentrate on the conversation and not worry about remembering everything later. Invite bot@asktetra.com and we'll dial your number just before the call starts. You can also create a call anytime in our web app. Accept and merge Tetra's calls as soon as your meeting begins. We'll begin transcribing immediately. Once Tetra has finished transcribing, you can read, listen to, or search your notes in our web application. Share your notes with your team and export them to your favorite productivity tool. We'll jump you back into the conversation if you type any phrase or concept that you remember. You can keep your team connected by sharing a link to your notes with team members who weren't able to join the call. You can export your notes to Evernote and Dropbox Paper, Slack Paper, Google Docs, Email, and Google Docs. Or, you can email us and we'll add your favorite tool. We'll send you your notes within the hour, or we'll take the call.

Mango Voice allows you to modify your phone system and call flow. Our Digital Switchboard is easy to use with drag-and-drop. Mango Voice makes it easy for you to control how each extension handles an inbound call. You can choose from a variety of operations and drag them onto the dial plan with our Digital Switchboard. Drag operations around to reposition them in the dial plan. Once you're done, click Save to save the changes. Mango supports all models of Cisco and Yealink phones. All phones other than those models will not work in our system. Yealink's phones are superior to any other phones currently on the market. To find out if your phone is supported, please contact a sales representative.

Call tracking software to turbocharge your business. WildJar is a call tracking software that helps businesses achieve great success by reducing customer acquisition costs, increasing revenue 10x, and more. It's time for you to manage your inbound phone leads. Find out which advertising channel caught your customer's attention. Are they calling from a previous call? Is the lead worth it? We can answer all your questions immediately. You can analyze what your staff is saying and do the same for you to make every conversation a positive one. Integrate WildJar call data seamlessly into your preferred platforms to complete customer journeys. WildJar's award winning call tracking and analytics platform will help marketers achieve amazing results. WildJar is the most advanced call tracking and calls intelligence platform, helping marketers and businesses optimize and drive more revenue from inbound phone leads. Recording your phone calls will improve sales effectiveness, and assist with staff training and development.

CallCabinet is an award-winning SaaS solution that records every audio, video and screen interaction regardless of where and when it happens. Simplify compliance, quality assurance and business intelligence with this certified solution for the world’s most popular unified communications platforms including Microsoft Teams, Cisco, Zoom and many more. Accurately record desktop phones, softphones, cell phones or any combination. Whether on-premise, cloud or hybrid, CallCabinet securely stores recordings using military-grade 256-bit AES encryption. Storage is unlimited and recording data is accessible 24/7 through its five nines (99.999%) uptime. Comprehensive searching and filtering functionality allow users to search, sort and locate calls simply and effectively. Flexible pricing packages enable enterprises to scale with growth. Every plan includes: Unlimited recordings and storage 256-bit AES rotating encryption Redundancy (local and geographical) Unified location data sovereignty Custom retention policies Multi-factor authentication Granular user-based permissions Call playback Call flagging Searchable call tagging Call notes Agent and team grouping capabilities Basic API support Multi-language support

Cogent is an on-premise debt collection system that can also be used for case management. Cogent features include a rules engine, onboarding, document management, calendar management, and other functionalities. Cogent's rules engine provides users with a set predefined rules and conditions that can be used to assess and evaluate data. Cogent's case management functionality allows users to manage case records as well as dates.

Automated call intelligence. Get actionable insights from interactions between your customers and employees. Automate QA processes across all interactions, identify areas where additional agent training is required, and optimize team performance. You can ensure that your business is compliant with privacy and regulatory laws. You can pause/resume calls at your leisure and get alerts about potential compliance issues. Get insights from customer interactions and the tools to improve customer experience and business engagement. You can gain a clear understanding of your customers' needs and sentiments through powerful sentiment analysis, campaign monitoring and topics analysis, segments, and many other tools. Call recording and tagging made easy. CallN makes it easy for you to tag and organize your calls. You can also create custom rules to reduce repetitive tasks.

A cloud-based call center solution can increase talking time by up to 30% It includes automated call distribution, IVR system and call campaigns with 3 dialing modes (Preview Power, Predictive), mini CRM, call scripting, quality control, reporting, and more. Voiptime Cloud Contact Center software is trusted by more than 1000 users!

Trust+ is a revolutionary call recording service that allows callers to share recordings. Trust+ is not only a new service, but also a great market differentiation. It offers customers unprecedented transparency and a strong statement of trust. Trust+ is designed to integrate with your IVR system. Callers can choose to record a conversation with the contact centre. If the caller chooses to record, the call will be recorded and stored in Trust+. For easy recording retrieval, the caller is notified via SMS of the recording location. Trust+ can be used for all high-quality customer care operations, including telecoms, utilities and travel.

We believe that you should be able record and listen to your calls in the way you want. Our RECITE recording software offers 80 widgets and dashboards that can be customized, 100 replay permission levels and 8 recording modalities. It also includes 50 canned and modifiable reporting options, 4 types of storage support, and 4 types for storage. Screen recording of the agent's desktop is synchronized with the audio recording. This gives a complete view of customer interaction. Quality Management tool to manage quality assurance and employee performance. It also helps to ensure compliance with corporate procedures and maximize staff productivity. Administrators, supervisors, and agents can view real-time metrics with the customizable Dashboards tool. Web-based storage and retrieval allows for secure, easy sharing of files via email (.WAV) format.

Record every call and turn customer interactions into a treasure trove of highly useful data. You can be sure that all calls are captured and that compliance is easy. Search hundreds of hours of calls quickly to find compliance, settle disputes and reduce risk. Connect your customer's voice to key business goals. All calls, every time. Never miss a call. Don't allow customer interaction data to slip through the cracks. Make sure you have a complete picture of your customers and the operations of your contact center. Keep your fingers crossed for technical issues. Minimize downtime. A safety net is an essential safety net. Monitor call center infrastructure automatically Receive instant alerts about potential problems. Problems can be addressed before you miss a call. Automated organization of call data. Transform mountains of call data into easily categorized information. The powerful metadata tagging capabilities automatically identify call data and organize it.

Globitel's SpeechLog call recorder solution allows for comprehensive call recording and can be easily adapted to the unique operational requirements of any call centre. It can be used in virtually any telephony environment including traditional TDM or VoIP. This allows for seamless technology migrations as your business grows. Multi-site call recording and playback capabilities optimize network resources. It allows data center consolidation and transparent and universal access of stored calls, regardless of where they were captured. Globitel's SpeechLog call recorder allows you to choose the architecture to which your call recording system will be deployed. Globitel's SpeechLog Call Recorder solution is highly effective because it offers redundancy and high availability options. This allows you to have 24/7 functionality if you can't afford to fail.

There are many options available, so it can be difficult to find the right phone system for your company. You can read on to find out more about the different options. If you don't have the time, contact us and we will work with your specialists to find a solution that suits your needs. BDM is a new approach to telephony. We will recommend the best solution for you based on your business needs.

A suite of real-time task management solutions for patient scheduling and insurance verification that track every step of revenue cycle management, from patient billing to reconciliation, is available. Every call can be converted to scheduled appointments, which will result in increased revenue. Listen to calls and review customer service to uncover hidden revenue losses. Monitor phone calls and keep track of them for quality and patient satisfaction. In 3 steps, create marketing campaigns and track and measure the results. You can now track patient calls, investment per patient, and conversion rates in real-time. Practice Compass provides ROI marketing that increases your practice volume. PracticeCompass can be used wherever you are to monitor staff productivity, patient schedules and marketing programs. Our Practice Management Software will help you guide your practice to success.

You will see a rapid return on your investment through cost savings and improved operational efficiencies, as well as better customer service. With our Call Management System (CMS4), organizations can take control of their telephony expenses and receive detailed analytics on performance. CMS4 provides the information you need, in the format you want, whether you have a small system of a large network. CMS4 can be provisioned as an On-Prem or Cloud service, or as a complete managed service.

Verint Monet Cloud Workforce Optimization Software for Contact Centers and Help Desks. Our cloud-based call center workforce optimization software allows our customers to concentrate on what they do best: providing a great customer experience. The art and science behind workforce management in a help desk or contact center is to have the right number of employees at the right time, with the right skills, to meet predetermined volumes of work at a predetermined level of service with minimal costs. Workforce management is a critical task for contact centers/ help desks, as poor planning and execution can have a negative impact on your business (revenues, cost), your customers (satisfaction) and even your employees (motivation/burn-out). Verint Monet Workforce management (WFM) includes forecasting, scheduling and agent communication. It also helps to optimize your workforce resources.