Best Call Recording Software in the USA

Just like a smartphone is more than a device that makes and receives calls, Yo telephone systems are packed full of cutting-edge features that will not only improve your communication efficiency but also maximize your customer experience. All of our services can help you increase your business' success, from feature-rich business phones to user friendly marketing tools. Our business telephone systems go beyond a simple business phone number. They can track missed calls, integrate your CRM with your business phones, and record all calls in the cloud. Cordless calls can be made from any location with 100% coverage.

CallSource - Own Every Prospect. CallSource is the most technologically-enabled business performance platform that maximizes our clients' revenues, profits, and brand reputation. CallSource was the first to offer call tracking and has since become a leader in actionable analytics. CallSource provides insights to help clients solve, strategize and implement solutions. CallSource has been recording and analysing over one billion phone calls since 1991. We provide cost-per-lead analysis and sales conversion percentages as well as sales recapture solutions and training and coaching solutions for thousands of businesses across the United States, Canada, and Australia. CallSource is a business that believes in improving the performance and accomplishments both of our clients as well as our employees.

Patient Prism is the only call tracking company to use artificial intelligence and human coaching validation to deliver patients directly into your dental practice. It holds five USPTO utility patents. Patient Prism's award winning platform is used by successful dental groups to track and analyze new patients, identify and schedule high value patients, receive alerts, expert call coaching to win back lost opportunities, train staff members, and get real-time intelligence to improve their staffing and patient experience.

We reveal which keywords, channels, and campaigns made your customers pick up their phones - so that you can improve your marketing. ResponseTap assigns each website session a unique number that connects the call to a customer’s website journey and campaign history. This allows you to understand which keywords and campaigns drove phone sales. Smart Match is the fastest and most efficient way to link call revenues to marketing activity. It is easy to identify which marketing source is driving the highest number of phone sales when you activate it in ResponseTap. It takes only a CSV upload to be able to easily close the gap in your reporting puzzle. With lifetime access to your call data, you can easily compare performance. Although some Call Intelligence providers limit access to 12 months only, we believe that reporting year-on-year comparisons should be a given.

Grptalk is an audio conferencing application that allows you to talk to a group from anywhere and at any time. Entry of PINs, delaying joining times, zero member visibility and call drops are all possible. These problems have plagued traditional conference calling for far too long. It took courage, solid planning, and a team dynamic to develop a solution that would simplify conference calls and solve all problems associated with traditional conference calling.

Convin's AI-powered Conversation Intelligence Software makes it easier for sales teams to understand calls and close more business every day. Convin records your customer phone and video calls, and maps them with your CRM to provide an in-depth analysis. Convin then converts voice and video calls to text, and analyzes what is being said. Artificial Intelligence allows it to automatically decode topics, questions and action items. Convin's analysis will uncover some "not so obvious" insights that will allow you to make data-driven decisions and ultimately lead to more deal closures. You can learn what is being discussed at different stages of meetings, and you can use the data effectively for coaching your sales team. Convin helps sales teams understand market sentiments and customer requirements. This will help them get closer to the market. Find out what top sales reps do differently than the rest. Transform your team to become a quota-crushing engine.

Voxida is built to meet your needs, adapt to your work-flow and efficiently record, monitor and report on your calls. The Voxida Software Suite is the primary Voxida Software Suite. It includes all the tools you need for recording calls. The Voxida software suite lets you automatically record all calls at any time, either on demand or according to a schedule. Voxida is used by most organizations to record all calls, digital or VoIP, intercom, or radio conversations. This can be used for long-term archival or immediate playback. Voxida allows for complete flexibility in telephone recording. You can record 100% of calls on all lines, certain extensions on a schedule, or certain phones on demand without extra cost with Voxida. Accurate Always Inc. engineers and supports the Voxida systems. Based in California's Silicon Valley, they provide efficient, managed communications recording solutions that fit within existing work-flows and telecom infrastructures. Accurate Always helps call centers, healthcare and governmental organizations catalog voice and video interactions so they may use this intelligence to continuously improve their operations and positively impact their bottom-line.

A simplified 360-degree view of your customer will simplify your agent workflow and improve customer interaction. Our AI-powered agent assistance will speed up the resolution of issues and reduce hold times. Smart actions and contact center automation will eliminate repetition. Smart consult collaboration allows you to troubleshoot and to share screens. With Customer sentiment, you can see what customers think in real-time. Reduce response times and reduce the number of screens by using one, unified tool. Quick-access KPI, feedback, and training data allows you to monitor service levels and evaluate performance. Integrating multiple data sources allows you to spot patterns, improve productivity, and make informed decisions. Monitoring built-in quality assurance dashboards to improve agents, teams, or organizations.

FreJun automates your calling and logs your business calls. Click to call and autodial eliminate manual dialing. Make more calls and save time. All calls are recorded and log automatically, which you can use to reference or train in the future. You can improve call pickups by using Google verified calls or True Caller on your FreJun virtual phone number. FreJun analytics can help you track the performance of your team and identify areas that need improvement. No more switching between apps! FreJun can be integrated with your existing workflow tool to organize all of your call data in one place.

Neotel allows you to add the CRM module on your Neotel PBX. Telemarketing, customer service tools to contact center and predictive dialer. Neotel's virtualPBX has connected 100% of its virtualPBX with cell phone services so you can take full advantage of all the benefits offered by this linkage. They can call internally at no cost and without limits, as they are between mobile extensions and landlines. They also get the mobile extensions bonuses. You can also control both your mobile and fixed costs with one bill. The coordinator of the call center room will be able see at a glance what status all his teleoperators are in, as well as their current status and ability to perform online actions such conference supervision, for example. The coordinator will load the database, and the system will automatically make the call when it connects.

No matter the size of your company, no matter how many agents you have, regardless of whether it's sales or customer service, our cloud contact centre platform will help you stay at the center of the conversation. A world where customer service and sales agents are happier and more productive. Every customer leaves happy and eager to return. Every service provider and enterprise have access to cloud technology that is both easy to use and simple to upgrade. This platform was designed to reduce costs, vendor hassles, integration headaches, and simplify the process. Tech that can be used in any way you want. With a focus on minimal downtime. Thrio handles outbound and inbound voice, SMS, chat and email. It also handles social interactions and other social interactions. Our unified routing engine combines these channels in a powerful native workflow automation framework. It's hybrid communication at its best.

Assessing the quality of voice-based and text-based interactions with customers is a great way to improve customer satisfaction, increase agent effectiveness, and comply with security and legal requirements. Call center agents must be held to a high standard of quality control in order to engage customers effectively. Integrating quality monitoring with recording capabilities and survey features allows you to identify the most appropriate interactions and evaluate agent performance. You can also capture real-time feedback from customers and gain insight into business issues and contact quality. Record, playback, stop and start desktop and voice interactions. Recordings provide insights into the customer experience, and improve agent performance and quality. Robust evaluation tools provide insight into the entire customer experience and improve agent performance.

FCS Voice is an analog-based gateway platform that handles voice and digital messaging. It is also a session initiator protocol (SIP). Users can manage voicemails, fax messages and guest check-in/check-out with FCS Voice. FCS Voice makes it easy to keep up-to-date with room status updates. FCS Voice includes an auto attendant function that allows users to transfer unassisted calls directly into a specific extension or department.

We offer our customers invaluable advice and planning services in today's fast-paced business environment. TC&C's goal to help customers achieve measurable results efficiently and effectively is our goal. To find the best solution for a business problem, it is important to be open-minded and consider all possible delivery options. Our many years of experience in implementing unified communications systems, combined with technical knowledge and innovative solutions, are put to use for the benefit our clients. We help plan technology solutions delivery or provide practical advice to solve specific problems. TC&C provides top-quality installation services to our customers to support the systems we sell. Our installation services ensure that customers are able to configure their applications correctly.

We understood what interviewers needed to improve their data collection and productivity without compromising data quality. We created PRO-T-S®, a predictive dialing system that seamlessly integrates your interviewers, CATI and telephony operations. PRO-T-S is modular telephony system with seamless connectivity to many CATI systems. It can also be customized to meet your specific phone room needs. Multiple dialing modes are user-variable, accessible from multiple locations, projects and CATI interfaces. PRO-T-S can be paid off in less than a year and sometimes as quickly as six months. PRO-T-S can help you increase productivity, revenue, and profits by lowering the system cost and increasing labor savings.

Netlogic TEC is dedicated to providing high-quality software products for our clients. Our products incorporate the most recent technological advances, ensuring that our customers enjoy Excellence in the application. All of our software can be integrated with each other and can also integrate with third-party software via special Middleware functions. I-Bill, a web-based solution, helps organizations monitor and control their telecom spending. i-Call automates the dialing of multiple telephone numbers. i-Connect is a flexible PBX system for small businesses that needs to be able to adapt to their changing and growing requirements. We believe that any job should be done right. Our goal is to not only satisfy customers but exceed their expectations in all aspects. Our business ethics are based on honesty, integrity, and perfection.

Our service is not dependent on apps. You can record outgoing, incoming, and conference calls. Your recordings can be accessed in your account. You can listen to your recordings or download them as MP3 files. There is no limit on the length or number of recordings you can make. You can make as many recordings as you like and they will all be available in your account. A few key points were discovered in an hour-long conference call. You can easily refer to those points by marking them on the call recording. You can use your account with multiple phones, such as your office phone, your home phone, or the phones of your team members. Label your calls. You can add descriptions to remind yourself what the call was about. You will hear the same thing in your recordings as what you heard on the call. There is no extra noise or static. It is difficult to take notes from a recorded call. Take a transcript from your call recording and make notes.

CallConfine is an innovative call recording / voice logger solution that comes in analog (4, 8, 16, 24, 24 ports), digital (single or dual, core), digital extension (8, 16, 24 Ports) and VOIP. This solution is used by Financial Institutions, Banks and Hospitalities to record telephonic conversations. The CallConfine application helps organizations to improve their business efficiency and accuracy. Monitor your marketing and customer service departments. Communication gaps with clients can be avoided. Dispute Resolution: Recording a telephone conversation can prove invaluable when you resolve disputes in your business. Logging of conversations can be used as proof to resolve differences and maintain the respect of customers. It is a fully proofed "Compliance Product". CallConfine manages policy compliance, performance management, interaction monitoring, and customer satisfaction.

Cloud Contact Center is for businesses that need to increase their call handling capacity. It can also be used to meet spikes in call volume, such as seasonal demand or crisis management. Our cloud-based enterprise-grade contact center is fast to deploy, easy-to-add/remove users, cost-effective compared to traditional on-premise solutions. It's ideal for businesses that want more control and flexibility in their telephony infrastructure. This contact center is one of few that allows users to access the native Microsoft Teams interface. Cloud Contact Centre by Teleware offers users an enhanced experience every single day.

Call Box is the ultimate operating system for efficiently handling calls and optimizing workflow. It includes real-time performance analytics and information dips from CRM systems. Call Box allows your team to better manage calls as they occur and provides access to customer conversations from one place. Sales and Service agents can handle calls from the moment they are received and throughout the conversation. They have access to caller history and relevant caller information from CRM and other contact management platforms. Managers have the tools to assist and coach agents during live calls, and follow conversations with the most important leads. Your customers will have a seamless experience with every call, thanks to intelligently designed tools. This results in better customer relationships and calls that result in desired outcomes.

You can enjoy the benefits of a contact center, IVRs, speech recognition, call recordings, unified communications and outbound dialing, without having to replace your existing telephony system. The Ctalk Contact Centre system 'wraps' around your existing PBX, adding features and capacity. You don't need to replace your existing PBX. You can effectively handle more calls and contact with the same resources or less. Reduce your IT costs and dependency. By empowering multiple administrators to manage calls on the fly. First contact resolution can be dramatically increased. Know who is calling, why they are calling, and route them to the correct agent. 24/7 automated services seamlessly blend with proactive outbound calls.

Call recording is increasingly important for both quality management and sales efficiency. Majuda offers call recording clients top-quality call recording solutions as well as quality management solutions that are free from corporate liability. Call recording is an extremely versatile tool that has been a success in many industries. Our call recording products are state- and federally compliant and offer a complete solution to help clients achieve their strategic goals. Majuda's call record and quality management products ensure a more efficient process, better customer service, and better liability control. Majuda is committed to the growth of our clients and develops call recording solutions that increase customer retention, sales productivity, and ultimately profitability.

TalkHelper Skype Call Recorder is a reliable, well-designed utility that records Skype calls in high quality on Windows. It also allows you to easily save and manage your Skype voicemails, video messages, and voicemails. This makes it a must-have Skype addon for personal and business use. It comes with a 7-day free trial and has no functional limitations. TalkHelper's Skype recorder allows you to record Skype video calls and screen shares professionally. It stores in AVI files with XVID codec support. TalkHelper records inside Skype. This allows you to save every frame of a Skype call, regardless of whether it is in a full screen, floating or normal window. TalkHelper Skype recorder makes it easy to save Skype voicemails or voicemails. Just one click and your Skype voicemails will be saved in media folders.

Call Saver®, Pro™, allows you to save, sort and retrieve recordings from your phone calls on your computer. This program is great for individuals, small businesses, and anyone who needs to keep track of telephone conversations. You can save your telephone conversations to your notebook or desktop computer. You can instantly e-mail or upload conversations at will, eliminating the need to use bulky cassette tapes. You can instantly access your conversations from any location, whether it's in the office, field, or courtroom, by creating folders or directories on your network drive or hard drive. You can also manually or automatically record them. Compatible with almost any corded phone or PC. Recorded files are automatically time and date stamped. You can archive recorded files to any network drive. Automatically saves recordings to WAV files. Register online easily (requires an Internet connection). Instant replay of the last minute of a call. Compatible with all Windows operating system.

You can evaluate and optimize your people, processes and technology. Managers can search, download, and analyze information in real-time or using historical data. This allows for quick, secure access of recorded interactions. Monitor interactions to assist training and assist agents with quality assurance and compliance with policy/scripts. OnviCord PRO provides easy, browser-based access that allows you to quickly and easily monitor and manage recorded calls. Contact centers that have unassigned workstations are able to associate calls with individual logins. Users with access rights can turn the recorder off and on at their desktops. Search and playback of exported recordings can be done outside the network or central server.