Best Call Recording Software of 2024

Call Saver®, Pro™, allows you to save, sort and retrieve recordings from your phone calls on your computer. This program is great for individuals, small businesses, and anyone who needs to keep track of telephone conversations. You can save your telephone conversations to your notebook or desktop computer. You can instantly e-mail or upload conversations at will, eliminating the need to use bulky cassette tapes. You can instantly access your conversations from any location, whether it's in the office, field, or courtroom, by creating folders or directories on your network drive or hard drive. You can also manually or automatically record them. Compatible with almost any corded phone or PC. Recorded files are automatically time and date stamped. You can archive recorded files to any network drive. Automatically saves recordings to WAV files. Register online easily (requires an Internet connection). Instant replay of the last minute of a call. Compatible with all Windows operating system.

You can evaluate and optimize your people, processes and technology. Managers can search, download, and analyze information in real-time or using historical data. This allows for quick, secure access of recorded interactions. Monitor interactions to assist training and assist agents with quality assurance and compliance with policy/scripts. OnviCord PRO provides easy, browser-based access that allows you to quickly and easily monitor and manage recorded calls. Contact centers that have unassigned workstations are able to associate calls with individual logins. Users with access rights can turn the recorder off and on at their desktops. Search and playback of exported recordings can be done outside the network or central server.

Our Voice-Over IP Recording platform enables your business to benefit from both quality and compliance recording through a single interface. Our VoIP Recording software can record interactions from any telephony device. The product is compatible with and enhances 99 percent of all current telephone systems. ABT's simple-to-install solution is available without the need for any hardware investment. It provides additional benefits and optimum performance for your company. Call Center Quality applications allow contact center supervisors to conduct fully-integrated audits of agents. Agents are scored and audited based on specific criteria set by your business. This improves customer satisfaction and agent morale. Applied Business Technologies Call Center Quality Software is compatible with our Speech Analytics platform to provide a robust solution.

It is difficult and constantly changing to balance the goals of both the business and the customers. To enable organizations to provide consistent, high-quality service while remaining efficient and profitable. Enghouse Interactive offers a variety of workforce optimization tools, including call and screen recording, speech analysis, workforce management, performance metrics and score cards, cost analysis, and reporting tools. These tools are highly scalable and modular, allowing you to choose the level that best suits your needs for continuous performance improvement. A strong brand reputation is built by providing high-quality customer services. In our recent survey 60% of respondents stated that they would not do business with a brand if they received poor customer service. Businesses should focus their efforts on providing superior customer service.

Cistera has mastered complex tasks by making them seem simple. The Cistera Suite allows you to manage all IP telephony applications from one place. All user levels can access the same powerful, yet intuitive portal from multiple locations. Cistera has a global client list that includes all verticals, including education, energy and events, finance, government, health care, and many others. We can work with any medium-sized enterprise that wants to provide exceptional service, enforce compliance, and deliver financial and/or physical protection. Cistera Suite, which includes call recording and emergency alert software allows organizations to listen better. Our solutions are compatible with all major platforms, including LMR connectivity and UC networks. This allows you to see the entire organization. All interactions can feed live data dashboards that allow for call analytics compatible across all devices.

MyQuality, our proprietary software, uses your data to create reports that meet your needs, identify opportunities, measure results objectively, and provide feedback. You have all the information you need to track the progress of your employees and teams in real time. MyQuality manages all aspects of quality assurance, from coaching and quality monitoring to calibration and dispute challenges. All data is easily customizable to meet your company's requirements and provide the data-driven insights that you seek. Any web-enabled device can access real-time data at all times. Unlimited user-customized reporting that is compatible with your forms. You can easily import data from other sources, such as customer satisfaction, customer relationships management, rosters, or speech analytics. A customizable interface that suits all roles in your organization.

Sign up online to get a number that you like from our website within an hour if you're interested. We are so confident that our products and customer service will be a hit that we won't lock you into long-term contracts. You can contact our Australian support team if you prefer not to use our online tools. We offer the best rates on the market and don't charge hidden fees or charges. Your business can stay connected no matter where you are thanks to the technology behind easy-inbound products and services. Never miss a chance to connect with a customer! We want every step to be simple, from explaining our services to connecting your phone service to the ongoing usage of our products. Our staff is well-versed in technical matters and will help you to understand the technical details we have spent so much time learning.

800response offers a complete lead generation, lead tracking and customer interactions analytics solution to manage top of the funnel lead generating practices. It provides focused tracking and targeted lead nurturing with customer profile data, interaction analytics, and targeted tracking. We help businesses of all sizes, from small businesses to medium-sized businesses, to multi-location franchise systems and dealer networks, and contact centres, increase and optimize customer acquisitions and interactions. We also track and monitor campaign performance and monitor customer experience.

Since 2007, the best call tracking at the lowest price in industry. You don't have to wait for the contract to end and numbers starting at $5.99 per month. Most likely, you're already publishing ads and web pages and making phone calls. Call tracking allows you to see which marketing materials are generating calls so you can get the most out of your money. Choose the right number from our vast inventory of local numbers. You can also call us toll-free. It's easy to add more numbers later if you have more than one. Within 60 seconds of selecting your number, your TeleCapture account will be created and you can start using your new number. Enter your existing number to which we should forward your call tracking numbers. This is how you get a call tracking number. Everything works exactly as it should for you. We simply keep track of the call and push it to your business line.

Oak's intelligent, industry-compliant call recording solution for any telephone system gives you complete control over your communications. Oak provides Microsoft Teams with compliant recording. Microsoft Teams now has compliant recording. Advanced security features and policies are added. Transcriptions, automated scoring and reports, alerts, among other features. Our AIs are able to interrogate your recordings without the need for manual intervention. You can score performance based upon individuals, departments, websites, and overall. You can view recordings right from your CRM. You can either use our API or one of our many integrations like Salesforce to view recordings.

The audio recording solution can monitor and record from a variety of telephony platforms, as well as any VoIP system. It can also record audio streams using SIP or RTP. The recording solution can either be hosted at your company's servers or traffic can be directed through our VPN tunnel to be recorded on our server. Recordings can be continued even when network connections are lost and uploaded once they are restored. Each monitor can be in any orientation and can be recorded with as many monitors as you like. The orientation and position of each monitor will be shown on playback to make it look like the agent would view them. Each monitor is recorded in a separate file to allow for playback speed and integration options. You can create as many custom forms you need. Each form can contain any number of categories, and each category can contain any number questions. You can share questions and categories between forms to have consistent questions and to be able report on similar metrics.

ASC's advanced solutions allow users to improve their service quality, protect assets, and respond optimally in emergency situations. These kinds of challenges are part of the daily business of companies and public safety agencies. ASC is there to help them capture communication streams and to organize this flood of data into useful information that increases productivity and reduces costs. ASC is a global leader in software for omni-channel recording, quality control and analytics. All enterprises needing to record, including financial institutions, public safety agencies, and contact centers. We can record, analyze, and evaluate interactions across all media including fixed and mobile voice, chat, screen, video, and SMS as well as Microsoft Teams Meetings.

7twenty's CallWatchPro promotes a customer-oriented culture. Call Watch Pro is designed for companies that handle service and sales calls but don't have a formal call center. It reduces the need for managerial resources and increases customer satisfaction. Call Watch Pro allows managers to monitor all customer-facing employees according to current KPIs and provides real-time insights. This allows them to continuously improve customer service and internal communications. This results in a dramatic decrease in recurring conversations and an increase in organizational and financial efficiency.

Diamond Voice offers hosted telephone solutions throughout the country. We are proud to have many top companies from a variety industries as our clients. Our Sales Engineers have extensive knowledge in telecommunications and cloud-based telephone systems. They combine customer service excellence with a deep understanding of the system's capabilities. We are experts in business-class telephone solutions and innovative IVR applications for cloud telephone platforms. Hosted telephone solutions that are affordable and innovative provide companies with reliable communications in today's competitive market. Diamond Voice is privately owned and family-owned. We bring the same passion and loyalty to your business as we do to ours. Loyalty, reliability and honesty are our core values. Diamond Voice is committed to providing exceptional technical support. Diamond Voice provides technical support 24 hours a day, and is available to answer any questions.

REKK is an excellent tool to record iPhone calls and convert them into text. With the help of 3-way calling, the app records all outbound and inbound calls. It is available in the USA, Canada and the UK. The app's main features include: - call recording; transcription service; backup copies of files; – uploading files to cloud storages; and - sharing feature (you have the option to share the recorded call via special link or social media apps; – frequent updates; and - free support. Once you hang up, the recorded call is transcribed. There are no restrictions on how many calls you can make or how long they last. Check out our website to see if the app suits your needs. Call recording is now available for all users, not just iPhone users. We offer a cloud-based call recorder solution for all devices. Join us to record phone calls easily and without additional costs.

This cost-effective, reliable, multi-channel interaction/call record application is designed for mission-critical public safety communications. Capture911 stores data from multiple sources, and allows for quick retrieval to playback of a single incident. This NextGen solution is flexible enough to be adapted to your company's needs. It is NG911 compliant and P25 compatible. Capture911 records 100% every call and radio transaction, including all metadata (time, date, ANI and ALI), radio ID, alias and Talkgroup ID, text and video, GIS data and vehicle telemetry data. TTY/TTD, CAD screens, IDs, incident reports and more. The system meets all current and future mandates for recording, storing and transmitting all interactions. Capture911 allows for digital incident reconstruction using virtual chronological recreation. It also provides an interface that is easy to use for effective investigative analysis.

Salesken helps companies reap the benefits of the "Science of Sales". Based on customer conversations, you can see which leads are most likely to convert. Your sales team will be able to use real-time cues and contextual cues to close every deal. Make sure that every salesperson follows your winning strategy. Get insight into the strengths and weaknesses of your team. Leverage real-time cues during your conversations. Analytics and diagnostics can help you improve every day. Based on real customer conversations, get an X-Ray of the pipeline. Reps can use these conversations to get real-time talking points and advanced analytics after the call. Affordable pricing plans, pay-as-you go and integrations with all your favorite tools.

Contact centers and companies in industries that require regulatory compliance must record all transactions and interactions. This will allow them to demonstrate transparency. Alcatel-Lucent OmniPCX Records Suite is a web-based tool that allows you to record, monitor, and evaluate customer-employee interactions. This is especially important for financial services, utilities and healthcare. The OmniPCX RECORD Suite integrates call recording and monitoring directly into your existing telephone infrastructure. It is scalable, modular, and affordable. Supervisors can also review recorded calls with agents, and use the integrated quality monitoring module to evaluate agent performance. Record voice and online interactions between customers and employees. You can improve the quality of your customer interactions by identifying coaching opportunities.

TalkHelper's Skype recorder allows you to record Skype video calls and screen shares professionally. It stores in AVI files with XVID codec support. TalkHelper records inside Skype. This makes it possible to save every frame of a Skype call, regardless of whether it is in a full screen, floating, or normal window. Skype audio calls can either be saved as MP3 or WAV files with stereo or mono options. TalkHelper Skype recorder makes it easy to save Skype voicemails or Skype video messages. With one click, Skype voicemails will be saved to media files on your local hard drive. You can then review/playback them using media player at any time.

Enterprise environments are becoming more diverse, dispersed, and boundless. This creates a need for integrated communications solutions that can help to anchor technology integration. CommSouth provides robust unified communication products and collaboration solutions that unify real-time and non-real time communication. CommSouth serves several segments to optimize business efficiency and improve productivity. CommSouth provides the best solutions to enable your contact center to be flexible to adapt to different situations and deliver a great customer service experience. Different communication types are integrated to make customer care and collaboration seamless and productive. This allows agents to communicate in one medium while another agent can receive it and respond from another medium or device. Comm Contact Centre facilitates all of this, and helps you track and reduce expenditure as well as improve agent training and performance.

Intalk.io, a multi-channel call center software solution in India, is equipped with enterprise-grade communication capabilities. Intalk.io combines all communication channels, including voice, email and SMS. It is centrally managed and manages all customer experience management platforms. Cloud Contact Center Software allows you to have a seamless experience. Our state-of-the art solutions make it easier to manage the workflow. This solution is perfect for those who care about customer experience. Intalk.io makes sure that your customers have a smooth experience when interacting with you. Call center management software that helps you overcome any hurdles and establish stronger customer relationships. A happy customer will spread the word about your product/service and it is the best way to market it. Your business will grow if you are focused on providing a better customer experience.

We keep it simple. We can quickly and easily install a VoIP phone system for your business. BryteCall offers the cloud phone system that your business requires while lowering monthly costs and giving more control over communication. Contact one of our team members to receive a free consultation. You'll learn more about the VOIP handsets and business telephone systems we offer, as well as how they can help you. Your ability to communicate effectively with your customers is a key factor in your success. BryteCall’s cloud phone system will meet your needs. Our business telephone systems utilize the power of the Internet to connect you with your customers and give you more options to meet new and specific needs as your business grows. We will help you select the best VOIP handsets for your business, and provide you with total support for your telephone systems.

Revcord's mission, through our multimedia communication and recording services, is to empower businesses and mission-critical organisations. Our solutions are used by law enforcement, maritime, military, space exploration and maritime security. The Revcord IQ3 Enterprise platform, the next generation of software for inspections, interviews and investigations is Revcord IQ3. IQ3 facilitates collaboration and reduces expenses. It also mitigates risk for all parties. Revcord offers simple, cost-effective, and practical voice logging options. It also provides state-of the-art integrated multimedia recording that addresses liability and compliance concerns.

Founded in 2006, PamConsult is a company headquartered in Germany that creates software called Pamela. Pamela has a free version and free trial. Pamela is a type of call center software, and provides features like call scripting, Reporting/Analytics, and real-time chat. The Pamela software product is Windows software. Product pricing starts at $20.00/one-time/user. Pamela includes online and phone support support. Some competitors to Pamela include Observe.AI, OnviCord, and Nectar Desk.

You need to understand every interaction between agents and customers in order to optimize your contact center. You can equip yourself with the tools you need to ensure high-quality customer interactions as well as optimal agent performance. Record audio of calls randomly, at set times in time or on demand. It doesn't matter when recording starts. Your supervisors can monitor live calls and listen in on all call recordings, even if a caller is transferred. You can resolve disputes quickly, provide legal defense, and monitor agents using rock-solid call recordings. You can drill through millions of call results using any metric. One-click filtering allows you to quickly search. Combine multiple fields to create complex searches. Simply play a multimedia clip on your desktop to analyze any interaction. You can share the voice-plus screen.WMV file over a network or by email. You will be able to see how agents interact with customers. This will allow you to optimize your workforce more effectively and efficiently.