Best AI Productivity Tools for Zendesk

Revolutionize Your Support Team with Seamless Automation Are repetitive tasks holding back your support team? QueryPal enables support teams to provide outstanding service by automating ticket responses, allowing more time for complex issues that need human attention. With AI-powered workflows, you can cut down on response times, boost efficiency, and deliver accurate, reliable support. From managing routine inquiries to handling large volumes of requests, your team can stay focused on what truly matters—keeping your customers satisfied. Faster Solutions: Speed up issue resolution by automating replies to common tickets and questions. Consistency & Precision: Ensure every interaction is consistently detailed, minimizing errors. Boosted Productivity: Let your team concentrate on complex or urgent matters by automating routine tasks.

Miro helps you keep your team's minds in sync. Miro is a virtual whiteboard and remote collaboration tool that helps cross-functional teams collaborate more effectively to create great things. Miro isn't a video conferencing tool, and Miro doesn't try to be. Miro's goal is to provide a platform for teams who work most effectively across areas, geographies, timezones to get more out of their ideas when they can't all be in the office together at the same time. It includes over 200 pre-made templates to capture and visualize ideas, collaboration tools like comments, chat screen sharing and video chat and integrations with popular business tools. Miro AI is your team's ultimate boost, empowering you to unleash your creativity and productivity like never before. We are your launchpad to the future, providing the assistance you need to bring your next big idea to life. Let Miro AI help you unlock the full potential of your team's innovation and collaboration capabilities.

ClickUp is the future for work. It provides tasks, documents, goals, and much more. In today's workplace, data silos and duplicate spending are unacceptable. ClickUp unites all your work in one place. It can replace all of them with one app. ClickUp can be customized for any size team, whether you're working on sprints or proofing ads. ClickUp AI is an AI-powered writing assistant that can help you with a variety of tasks, including summarizing text, generating ideas, and writing different kinds of creative content. ClickUp is a fully customizable and exclusive platform that can be used by teams of any size and industry. It is a must-have tool for any team who wants to manage all aspects of design and development from one place. The platform allows for deep modularity through add-ons called "ClickApps", which allow for rich customization for each team. ClickUp allows for the creation of custom views that can be saved and shared with anyone. It also has proprietary features like Assigned Comments, LineUp™ and Box view which allow for unprecedented management of people.

monday.com Work OS is a no-code work management platform that helps teams manage projects and workflows more efficiently. This software provides fully customizable solutions for a wide range of use-cases such as marketing, sales, operations, IT, HR, and many more. With monday.com you can easily plan, manage, and track every project in one place, with the help of time-saving and easy-to-use features such as automations, time tracking, document sharing, real-time collaboration, and more. Multiple visual board views such as Gantt, Kanban, and Cards help you prioritize, structure, and navigate tasks and projects the way that suits you and your team’s needs, while dashboards give a high-level overview of your progress and help you make data-driven decisions. In addition, integrations with apps such as Outlook, Microsoft Teams, Gmail, and Excel, allow you to easily continue working with your favorite tools directly within the platform. monday.com also offers dedicated solutions, such as monday dev and monday sales CRM, designed to answer the needs of specific industries.

Wrike is a powerful work management platform that gives cross-functional teams full visibility into complex projects. Our cloud-based collaboration software software is trusted by 20,000+ leading companies around the world, including tech giants such as Fitbit and Siemens. Wrike boasts a wide range of award-winning features, including dynamic request forms, automated workflows, cross-tagging, custom item types, and 400+ app integrations. Work smarter with Work Intelligence™: our advanced communication software that offers voice commands, smart replies, and document processing. We also offer tailor-made templates to help teams kick-start Agile projects and tick every box for compliance. As well as 99.9% uptime, our enterprise-grade security offers single sign-on, role-based access control, and continuous data backup. For extra peace of mind, you can use the Wrike Lock add-on and gain full ownership of your master encryption key. Wrike has been proven to make organizational processes 40% more efficient, eliminating time-consuming admin work and reducing costs across the board. Discover how it can benefit your team — start your free two-week trial today.

Jira is a project management tool that allows you to plan and track the work of your entire team. Atlassian's Jira is the #1 tool for software development teams to plan and build great products. Jira is trusted by thousands of teams. It offers a range of tools to help plan, track, and release world-class software. It also allows you to capture and organize issues, assign work, and follow team activity. It integrates with leading developer software for end-toend traceability. Jira can help you break down big ideas into manageable steps, whether they are small projects or large cross-functional programs. Organize your work, create milestones and dependencies, and more. Linking work to goals allows everyone to see how their work contributes towards company objectives, and to stay aligned with what's important. Your next step, suggested by AI. Atlassian Intelligence automatically suggests tasks to help you get your big ideas done.

Create confident, precise, and error-free content using Grammarly's AI-driven writing tool. The latest update from Grammarly categorizes your writing suggestions by theme, allowing you to understand how each adjustment enhances your audience's comprehension of your communication. While composing on platforms like Gmail, Twitter, LinkedIn, and many others, you can receive instant corrections from Grammarly. This tool covers everything from grammar and spelling to style and tone, ensuring you eliminate mistakes and choose the most fitting words to convey your thoughts. Begin your journey for free and explore the capabilities that Grammarly can unlock for you. For organizations, Grammarly Business empowers every team member to produce polished, error-free writing that reflects positively on the business. Each email, webpage, and social media update leaves a lasting impression on customers, and with Grammarly, you can trust that it's an impressive one. Strong writing encompasses more than mere grammar; Grammarly Business delves deeper by providing real-time insights aimed at enhancing overall readability. This level of support allows teams to communicate more effectively and engage their audience more meaningfully.

IBM watsonx Assistant is a next-gen conversational AI solution—it that empowers a broader audience that includes non-technical business users, anyone in your organization to effortlessly build generative AI Assistants that deliver frictionless self-service experiences to customers across any device or channel, help boost employee productivity, and scale across your business. -User-friendly interface with drag-and-drop conversation builder and pre-built templates. -Out-of-the-box Large Language Models, Large Speech Models, Natural Language Processing and Understanding (NLP, NLU), and Intelligent Context Gathering, to better understand the context of each conversation in natural language. -Retrieval-augmented generation (RAG) for accurate, contextual, and up-to-date conversational answers around the clock, grounded in your company's knowledge base.

Amazon Q offers rapid and pertinent responses to urgent inquiries, assists in problem-solving, helps generate content, and facilitates actions by leveraging the data and expertise embedded within your organization's information systems, code, and repositories. Engaging with Amazon Q allows users to receive instant, relevant insights and guidance, thereby enhancing productivity, expediting decision-making processes, and fostering creativity and innovation within the workplace. By integrating with company data and systems through over 40 built-in connectors, Amazon Q can be customized to suit specific business needs. Professionals across various roles—such as marketers, project managers, and sales personnel—can engage in personalized discussions, address challenges, create content, and perform a variety of tasks. Additionally, Amazon Q understands the systems it can access, enabling users to pose intricate, detailed queries and receive customized responses that are restricted to the information they are permitted to view, ultimately enhancing both efficiency and security in the decision-making process.

Kore.ai enables enterprises worldwide to harness the power of AI for automation, efficiency, and customer engagement through its advanced AI agent platform and no-code development tools. Specializing in AI-powered work automation, process optimization, and intelligent service solutions, Kore.ai provides businesses with scalable, customizable technology to accelerate digital transformation. The company takes a model-agnostic approach, offering flexibility across various data sources, cloud environments, and applications to meet diverse enterprise needs. With a strong track record, Kore.ai is trusted by over 500 partners and 400 Fortune 2000 companies to drive their AI strategies and innovation. Recognized as an industry leader with an extensive patent portfolio, it continues to push the boundaries of AI-driven solutions. Headquartered in Orlando, Kore.ai maintains a global presence with offices in India, the UK, the Middle East, Japan, South Korea, and Europe, ensuring comprehensive support for its customers. Through cutting-edge AI advancements, Kore.ai is shaping the future of enterprise automation and intelligent customer interactions.

Levity is a no-code platform for creating custom AI models that take daily, repetitive tasks off your shoulders. Levity allows you to train AI models on documents, free text or images without writing any code. Build intelligent automations into existing workflows and connect them to the tools you already use. The platform is designed in a non-technical way, so everybody can start building within minutes and set up powerful automations without waiting for developer resources. If you struggle with daily tedious tasks that rule-based automation just can't handle, Levity is the quickest way to finally let machines handle them. Check out Levity's extensive library of templates for common use-cases such as sentiment analysis, customer support or document classification to get started within minutes. Add your custom data to further tailor the AI to your specific needs and only stay in the loop for difficult cases, so the AI can learn along the way.

Eliminate tedious tasks in mere seconds by seamlessly transferring data across your tabs. Effortlessly fill out sheets, messages, forms, and more without the hassle of copying and pasting between different tabs. Users of Magical typically reclaim 7 hours each week! Enhance your productivity in familiar environments like Salesforce, Zendesk, Gmail, LinkedIn, Yelp, or virtually any online platform. Magical operates without the need for integrations, APIs, or complicated workflow setups. Simply install it and begin streamlining your workflow right away. With just one click, transfer data from your open tabs directly to Google Sheets! Say goodbye to the frustration of switching between tabs or correcting copy-paste mistakes. Avoid repetitive typing altogether. Effortlessly bring up commonly used text and automatically fill in your recipient’s personal information. Instantly populate form fields and create new records across any platform, including your internal sales, customer service, or applicant tracking systems, without delay. By embracing this tool, you can focus on more important tasks and maximize your efficiency.

Transform into an email pro user and focus on what truly matters: your product, your team, and your personal life! Leverage AI, prefilled templates, and automation tools to eliminate tedious tasks such as responding to FAQs or sending follow-up emails. This approach will help you strengthen your business by boosting your chances of closing sales and delivering exceptional customer support. Save costs with a comprehensive solution, steering clear of multiple tools that can hinder Gmail's performance and your business growth. Allow AI to handle the heavy lifting, enabling you to compose emails in seconds and expedite your workflow by summarizing lengthy communications. Furthermore, streamline your scheduling process by simply sharing a link to your calendar or incorporating a button into your email signature, thus avoiding the hassle of endless back-and-forth emails to find a suitable meeting time. Embracing these strategies will not only enhance your efficiency but also free up valuable time for you to concentrate on your core objectives.

Relay streamlines your tasks more effectively than any other solution by integrating AI support, collaborative human interaction, and a multiplayer setup. You can seamlessly incorporate AI into any workflow without the necessity for prompts. It helps produce content for standard messages, retrieve essential details from incoming emails, condense user feedback, categorize customer support inquiries, and much more. While some processes can be entirely automated, it’s often beneficial to include a human element, and Relay simplifies this integration when required. You can authorize significant automation actions prior to execution, evaluate the AI's performance, and personalize outgoing communications to enhance engagement. With Relay, the balance of automation and human oversight empowers teams to work more efficiently.

Copilot.live helps businesses automate lead capture, support, and more with AI-driven, personalized interactions. Ideal startups & enterprises in ecommerce, SaaS, education, service teams, and more. With Copilot.live, you can automate key customer journeys such as: - Lead capture and qualification - Demo and meeting scheduling - Multilingual customer support - Order tracking and status updates - FAQ and knowledge base assistance

xdge (previously known as Ayraa) is a comprehensive AI assistant platform that empowers professionals and growing companies to automate routine work and streamline collaboration across multiple apps. It performs deep research across Slack, Gmail, Notion, and Jira, consolidating relevant information into a single accessible hub without forcing users to switch between applications. By using natural language commands, users can delegate complex research tasks to AI agents who operate continuously, even outside working hours. The platform’s AI meeting assistant autonomously attends meetings, transcribes conversations, and delivers organized, shareable notes integrated with Slack, Zoom, Google Meet, and Microsoft Teams. xdge also helps teams capture and organize institutional knowledge into living playbooks that can be used by anyone in the organization. Its Slack bot acts as a co-pilot by providing instant answers, monitoring stalled discussions, and summarizing lengthy threads. The browser AI co-pilot enhances research productivity with real-time page summaries, quick answers, and page caching for follow-up. Built with enterprise-grade security certifications, xdge is trusted by thousands of teams globally.

Curiosity is redefining enterprise knowledge discovery with a blend of in-memory performance and AI intelligence. It unifies all your company’s tools: Slack, Confluence, Microsoft 365, Google Workspace and more; all into one seamless search experience. With Curiosity, you can instantly search and interact with information across multiple systems. Its AI Assistant transforms your workflow: summarize complex documents, draft content or ask questions directly to your company’s knowledge base. Everything happens securely, right where your data lives. The platform’s in-memory search engine delivers lightning-fast results across structured and unstructured data, while fast setup means you can deploy and connect your data sources within minutes. Built for flexibility, Curiosity scales from small teams to large enterprises, adapting to your infrastructure, privacy and compliance requirements. Whether you’re an engineer, knowledge manager or IT leader, Curiosity helps your organization work smarter; not harder. Fast setup. In-memory speed. Flexible for enterprise.

Onyx is a versatile open-source AI platform designed to effortlessly integrate with your organization's documents, applications, and staff, thereby boosting productivity among diverse teams. It allows users to quickly locate answers within all team applications, while AI assistants leverage your company’s proprietary knowledge, readily available within your daily workflow. Developers can create personalized workflows utilizing open-source APIs, enabling the development of AI applications that meet specific requirements. With the ability to connect to more than 40 applications like Asana, Google Drive, Slack, and Zendesk, Onyx guarantees real-time synchronization and document-level access. Furthermore, the platform enables deployment in multiple environments, including fully air-gapped configurations within your Virtual Private Cloud (VPC) or on-premises, thus ensuring data security by preventing sensitive information from leaving your deployment. Additionally, document-level permissions are automatically derived from the linked sources, streamlining access control across the system. This makes Onyx an ideal choice for organizations looking to enhance their AI capabilities while maintaining stringent security standards.

Needle serves as a dynamic platform designed for rapid, AI-driven information retrieval across various data sources. By integrating your organizational data with Needle, you can conduct comprehensive searches throughout the company and receive immediate answers, thereby minimizing distractions and interruptions. The platform boasts compatibility with over ten native integrations, such as Google Drive, OneDrive, Jira, Dropbox, Confluence, Gmail, Zendesk, Slack, Notion, HubSpot, and Airtable, facilitating easy data connection with just a few clicks, even for those without technical expertise. In addition to these features, Needle provides enterprise-grade AI search capabilities that reference connected data sources, automates workflows through intuitive natural language prompts, offers robust access control and permission management, includes a chat widget for incorporating AI-driven question answering on your website, and provides an API tailored for developers seeking deeper integrations. This comprehensive suite of tools ensures that organizations can effectively harness their data while streamlining operations and enhancing productivity.

Having quick access to customer-related information from a centralized location is crucial for teams. With Sense, all you have to do is link your customer support platforms, and it will seamlessly organize, categorize, tag, and interconnect all customer support data across your various applications. Documents and help articles are no longer isolated; Sense will search through all of your team's services to uncover relevant resources and discussions related to any support material you have. This ensures that you won’t overlook vital information regarding your customers and projects. Plus, Sense provides you with a personalized dashboard that highlights essential sources, important mentions and emails, upcoming meetings, tasks, and much more, making it easier than ever to stay informed and proactive in your customer support efforts. Embracing this tool can significantly enhance your team's efficiency and responsiveness.

Noah serves as your virtual work assistant, capable of responding to inquiries, condensing information, composing emails, and much more. We adhere to top industry standards to safeguard your information and maintain a secure platform. Your data is encrypted both at rest and during transmission, and we do not use any of your information to train AI models, all while operating within SOC 2-compliant data centers located in the United States. By prioritizing your privacy and security, we strive to create a trustworthy environment for all users.

Leverage integrated AI to uncover hidden aspects of your projects, delegate responsibilities to specialized agents, and create tailor-made tools capable of performing a variety of functions. Connect the dots between subtle details found in images, documents, spreadsheets, and various files, facilitating a seamless flow of information. Agents can operate in the background to handle tasks such as research, content generation, and data analysis efficiently. Sune's robust tool builder allows you to transform intricate multi-step processes into swift actions, enhancing your productivity. You can design intricate automations to accelerate any workflow, even those requiring contextual awareness. Sune simplifies the automation of tasks, making it as straightforward as performing them manually for the first time. These automations integrate with your workspace, enabling the automation of even complex knowledge work. Utilize natural language to craft sophisticated automations and easily refine them using a node editor when needed. Eliminate the fragility of traditional automation methods by directly modifying columns in spreadsheets and adjusting file names without disrupting ongoing operations, ensuring a smooth and continuous workflow. By utilizing Sune, you can achieve greater efficiency and consistency in your daily tasks.

Cassidy seamlessly integrates with your existing tools, utilizing your organization's knowledge to streamline various tasks such as customer support, lead qualification, and RFP processing, among others. By effortlessly connecting your company's data and insights to AI, it can efficiently address employee inquiries, provide project updates, and accelerate customer responses, all while maintaining brand consistency. With Cassidy, you can eliminate concerns about AI inaccuracies, as its knowledge base offers dependable, verified, and sourced information directly from your company's resources. This ensures that all employees have immediate access to the latest information they require, with your organization's knowledge being centralized and synchronized in real-time. Furthermore, Cassidy empowers your AI to handle even the most complex workflows by fully harnessing the context of your distinct business operations, ultimately enhancing productivity and collaboration across the board.

Amazon Q Business is an advanced, fully-managed assistant powered by generative AI, aimed at assisting employees in locating information, gaining insights, and taking actionable steps within their workplace. This innovative tool allows users to communicate in natural language to seek data, produce content, or develop simple applications that streamline workflows. It offers a cohesive search functionality that spans various systems and data sources, ensuring swift, precise, and pertinent answers to intricate inquiries derived from documents, images, audio, video files, and additional application data, complete with citations and references to maintain transparency. Employees can utilize Amazon Q Business through its web-based conversational interface compatible with browsers such as Microsoft Edge, Google Chrome, and Mozilla Firefox, in addition to applications like Slack, Microsoft Outlook, Word for Microsoft 365, and Microsoft Teams. Furthermore, with the capabilities of Amazon Q Apps, users can efficiently automate tasks, content generation, and workflows by articulating their needs in their own language, enhancing productivity and efficiency at work. This seamless integration of technology empowers teams to focus on more strategic initiatives while reducing the time spent on routine tasks.

Established by ex-Google search engineers, Glean comprehends context, language, behavior, and interpersonal relationships to deliver personalized responses to your inquiries—without delay. It adapts to your organization’s distinct terminology and continually refines its search capabilities for better results. Glean uncovers insights that may have gone unnoticed and connects you with individuals who can assist you. This ensures that everyone stays aligned and can concentrate on what truly matters. The setup process is straightforward and efficient, allowing you to begin in under two hours. Glean taps into your organization’s collective knowledge and navigates your content seamlessly, sparing you the hassle of recalling the exact locations or names of files. You can effortlessly search for and comprehend who your colleagues are, what projects they are involved in, and how they can provide assistance, fostering a more collaborative work environment. Embrace the power of Glean to enhance communication and productivity across your team.