Journal Engineer Andy's Journal: the left hand not talking to the right 1
I bought myself an organiser some six weeks or so ago, (an HP1950rx ipaq), and it runs on a windows mobile operating system.
my desktop computer at work runs on windows as well. No problem, i thought. One thing written by windows will surely talk to another without breaking into a sweat, much less breaking into uncharitable language.
Problems started arising before I left Brisbane when the ipaq would synchronise some times but not at others (for some reason it would be fine til about 10am in the morning then would refuse to work for the rest of the day). Rebooting sometimes worked. Removing dongles from the other usb ports sometimes worked. Since getting my secondment to cairns it has been one drama after another in getting my organiser up to date with the desktop.
I have tried talkign to the HP folks on their support channels. I have tried reloading the latest versions of the synchronising software. To no avail. A nice gentleman from India tried to help me on the HP activechat website, but couldn't get me a reliable fix.
The first suggestion I got from HP was to do a "hard reset". this is akin to you mechanic saying when you have a dodgy starter on wet mornings "lets remove your engine and put in a new one and we'll see if that fixes it". I told the fine gentleman from the Indian call centre that I wouldn't be doing that, and could he please suggest something less drastic.
Long story short - HP make fantastic engineering calculators. Microsoft make very good gaming platforms. Neither seem to have got this part of making an organiser sorted out. It is fundamental to an organiser's usefulness that you can get it to reliably and every time talk to it's home computer.
At the moment I'm less that impressed with both HP and with activesync. I've spent the better part of a few hours after work tryign to get this sorted out and I still can't get my computer to talk to my ipaq.
(addenda: in a desperate move to get my girlfriend's photo onto my ipaq, I borrowed a work laptop, moved the photo onto a usb memory stick, and beamed it to the ipaq using the laptop's infrared port. Pretty much everything else can stay on the organiser or my desktop PC until I get back to Brisbane)
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