Privacy

Tesla Cars Keep More Data Than You Think (cnbc.com) 57

Tesla vehicles sent to the junk yard after a crash carry much more data than you'd think. According to CNBC, citing two security researchers, "Computers on Tesla vehicles keep everything that drivers have voluntarily stored on their cars, plus tons of other information generated by the vehicles including video, location and navigational data showing exactly what happened leading up to a crash." From the report: One researcher, who calls himself GreenTheOnly, describes himself as a "white hat hacker" and a Tesla enthusiast who drives a Model X. He has extracted this kind of data from the computers in a salvaged Tesla Model S, Model X and two Model 3 vehicles, while also making tens of thousands of dollars cashing in on Tesla bug bounties in recent years. Many other cars download and store data from users, particularly information from paired cellphones, such as contact information.

But the researchers' findings highlight how Tesla is full of contradictions on privacy and cybersecurity. On one hand, Tesla holds car-generated data closely, and has fought customers in court to refrain from giving up vehicle data. Owners must purchase $995 cables and download a software kit from Tesla to get limited information out of their cars via "event data recorders" there, should they need this for legal, insurance or other reasons. At the same time, crashed Teslas that are sent to salvage can yield unencrypted and personally revealing data to anyone who takes possession of the car's computer and knows how to extract it. The contrast raises questions about whether Tesla has clearly defined goals for data security, and who its existing rules are meant to protect.
A Tesla spokesperson said in a statement to CNBC: "Tesla already offers options that customers can use to protect personal data stored on their car, including a factory reset option for deleting personal data and restoring customized settings to factory defaults, and a Valet Mode for hiding personal data (among other functions) when giving their keys to a valet. That said, we are always committed to finding and improving upon the right balance between technical vehicle needs and the privacy of our customers."

The report serves as a reminder for Tesla owners to factory reset their cars before handing them off to a junk yard or other reseller because that other party may not reset your car for you. "Tesla sometimes uses an automotive auction company called Manheim to inspect, recondition and sell used cars," reports CNBC. "A former Manheim employee, who asked to remain anonymous, confirmed that employees do not wipe the cars' computers with a factory reset."

The researchers were able to obtain phonebooks "worth of contact information from drivers or passengers who had paired their devices, and calendar entries with descriptions of planned appointments, and e-mail addresses of those invited." The data also showed the drivers' last 73 navigation locations, as well as crash-related information. The Model 3 that one of the researchers bought for research purposes contained a video showing the car speeding out of the right lane into the trees off the left side of a dark two-lane route. "GPS and other vehicle data reveals that the accident happened in Orleans, Massachusetts, on Namequoit Road, at 11:15 pm on Aug 11, and was severe enough that airbags deployed," the report adds.
Earth

An Amphibian Fungus Has Become 'The Most Deadly Pathogen Known To Science' 93

"On Thursday, 41 scientists published the first worldwide analysis of a fungal outbreak that's been wiping out frogs for decades," The New York Times reports. The outbreak has caused more than 500 species of amphibians to decline significantly (Warning: source may be paywalled; alternative source), making it "the most deadly pathogen known to science." From the report: Scientists first noticed in the 1970s that some frog populations were declining quickly; by the 1980s, some species appeared to be extinct. The losses were puzzling, because the frogs were living in pristine habitats, unharmed by pollution or deforestation. In the late 1990s, researchers discovered that frogs in both Australia and Panama were infected with a deadly fungus, which they named Batrachochytrium dendrobatidis -- Bd, for short. The fungus turned up in other countries, but studies of its DNA suggest that Bd originated on the Korean Peninsula. In Asia, amphibians seem impervious to Bd, but when it got to other parts of the world â" probably via the international trade in pet amphibians -- the pathogen reached hundreds of vulnerable species.

Amphibians are infected with Bd by contact with other animals or by spores floating in the water. The fungus invades skin cells and multiplies. An infected frog's skin will start to peel away as the animal grows sluggish. Before it dies, a frog may manage to hop its way to a new stream or pond, spreading the fungus further. The fungus thrives in cool, moist conditions. As a result, frogs that live in cloud forests on mountainsides have been hit particularly hard. Big frogs are at a greater risk, too, possibly because they don't multiply as quickly as small ones. [The lead author of the new study and his colleagues] identified 501 species in decline, far greater than the previous estimate of 200. Certain factors once thought to account for the decimation of frog populations -- like climate change and deforestation -- are not the greatest threats, the scientists found.
The study has been published in the journal Science.
Portables (Apple)

Apple Still Hasn't Fixed Its MacBook Keyboard Problem (wsj.com) 125

Joanna Stern, writing for the Wall Street Journal [the link may be paywalled]: Why is the breaking of my MacBook Air keyboard so insanely maddening? Let's take a trip down Memory Lane.
April 2015: Apple releases the all-new MacBook with a "butterfly" keyboard. In order to achieve extreme thinness, the keys are much flatter than older generations but the butterfly mechanism underneath, for which the keyboard is named, aims to replicate the bounce of a more traditional keyboard.
October 2016: The MacBook Pro arrives with a second-generation butterfly keyboard. A few months later, some begin to report that letters or characters don't appear, that keys get stuck or that letters unexpectedly repeat.
June 2018: Apple launches a keyboard repair program for what the company says is a "small percentage" of MacBook and MacBook Pro keyboards impacted.
July 2018: Apple releases a new high-end MacBook Pro with the third-generation of the keyboard that's said to fix the issues.
October 2018: Apple's new MacBook Air also has the third-generation keyboard. I recommend it, and even get one for myself.

Which brings us to the grand year 2019 and my MacBook Air's faulty E and R keys. Others have had problems with Apple's latest laptops, too. A proposed nationwide class-action suit alleges that Apple has been aware of the defective nature of these keyboards since 2015 yet sold affected laptops without disclosing the problem. "We are aware that a small number of users are having issues with their third-generation butterfly keyboard and for that we are sorry," an Apple spokesman said in a statement. "The vast majority of Mac notebook customers are having a positive experience with the new keyboard." If you have a problem, contact Apple customer service, he added.
John Gruber, a long time Apple columnist: I consider these keyboards the worst products in Apple history. MacBooks should have the best keyboards in the industry; instead they're the worst. They're doing lasting harm to the reputation of the MacBook brand.
KDE

Google Play Store Mistakenly Removed KDE Connect (twitter.com) 32

Google's Play Store made a bad mistake on Tuesday, long-time Slashdot reader sombragris writes: KDE Connect, a project designed to enable seamless communcation and control between a desktop computer and a mobile phone, was suddenly removed from Android's Google Play store. According to a Twitter thread by Albert Vaca, KDE Connect's maintainer, the removal was allegedly because the app was in breach of Google's new SMS policy.

There's an exemption which applies to KDE Connect, but the maintainer was unable to contact anyone at Google to provide support. "There is simply no way to talk to a human being at @Google", he said.

Cintora also announced on Twitter that while trying to comply with the Play Store's new policy, he'd initially been stopped again by technical problems. "The @GooglePlay console gives me an internal error, so I can't upload the version without SMS support."

But on Thursday Cintora tweeted that KDE Connect "finally got approved, and SMS support is back in version 1.12.4, both on the Play Store and F-Droid!" Cintora credits this resolution partly to his Twitter thread, which got over half a million impressions.

Its last tweet now features a picture of a celebrating parrot.
AI

Many People Think AI Could Make Better Policy Decisions Than Politicians (qz.com) 288

An anonymous reader quotes a report from Quartz: A new survey on Europeans' attitudes towards technology found that a quarter of people would prefer it if policy decisions were made by artificial intelligence instead of politicians. The Center for the Governance of Change at Spain's IE University polled 2,500 adults in the UK, Spain, Germany, France, Ireland, Italy, and the Netherlands in January. The results reflect an intense anxiety about the changes brought about by advances in tech, with more than half of respondents worried that jobs would be replaced by robots, and 70% saying that unchecked technological innovation could do more harm than good to society. Respondents also expressed concerns about the impact of digital relationships replacing human contact as more people spend time online. Perhaps most interestingly, a quarter of the respondents said they would prefer AI to guide decisions about governance of their country over politicians.

Around the world, citizens have expressed a growing disillusionment with democracy, and an increased skepticism that their voice has an impact on political decisions. But algorithmic decisions aren't a problem-free solution: they can be embedded with the prejudice and bias of their programmers or manipulated to achieve specific outcomes, making the results as potentially problematic as the ones made by humans. The study also found that respondents expected governments to reduce the disruption that technology might have on their lives with regulation, limits on automation, and support for people affected by job losses. This "highlights the paradox in which we live," the authors wrote. "People are disillusioned with governments, yet at the same time ask them to tackle the societal and economic negative effects that emerging technologies might have."

Social Networks

MySpace Has Reportedly Lost All Photos, Videos and Songs Uploaded Over 12 Years Due To Data Corruption During a Server Migration Project (cnet.com) 231

MySpace may have lost your digital memories in a server migration. From a report: "As a result of a server migration project, any photos, videos, and audio files you uploaded more than three years ago may no longer be available on or from Myspace," it said in a note at the top of the site. "We apologize for the inconvenience. If you would like more information, please contact our Data Protection Officer at DPO@myspace.com."

Andy Baio, one of the people behind Kickstarter, tweeted that it could mean millions of songs uploaded between the site's Aug. 1, 2003 launch and 2015 are gone for good. "Myspace accidentally lost all the music uploaded from its first 12 years in a server migration, losing over 50 million songs from 14 million artists," he wrote Sunday. "I'm deeply skeptical this was an accident. Flagrant incompetence may be bad PR, but it still sounds better than 'we can't be bothered with the effort and cost of migrating and hosting 50 million old MP3s,'" Baio noted.

Facebook

Facebook's Data Deals Are Under Criminal Investigation (cnn.com) 49

An anonymous reader quotes a report from The New York Times: Federal prosecutors are conducting a criminal investigation into data deals Facebook struck with some of the world's largest technology companies (Warning: source may be paywalled; alternative source), intensifying scrutiny of the social media giant's business practices as it seeks to rebound from a year of scandal and setbacks. A grand jury in New York has subpoenaed records from at least two prominent makers of smartphones and other devices, according to two people who were familiar with the requests and who insisted on anonymity to discuss confidential legal matters. Both companies had entered into partnerships with Facebook, gaining broad access to the personal information of hundreds of millions of its users. The companies were among more than 150, including Amazon, Apple, Microsoft and Sony, that had cut sharing deals with the world's dominant social media platform. The agreements, previously reported in The New York Times, let the companies see users' friends, contact information and other data, sometimes without consent. Facebook has phased out most of the partnerships over the past two years. "We are cooperating with investigators and take those probes seriously," a Facebook spokesman said in a statement. "We've provided public testimony, answered questions and pledged that we will continue to do so."
Mars

The Opportunity Rover's Final Photo of Mars (cnn.com) 48

pgmrdlm shares a report from CNN: Last May, Opportunity took a look around Perseverance Valley on the inner slope of Endurance Crater's western rim. The valley is about the length of two football fields and it's full of descending shallow troughs. Ironically, Perseverance Valley became Opportunity's final resting place when a planet-encircling dust storm took over Mars in June, blocking the sun from reaching the rover's solar panels. Engineers lost contact on June 10 and persistently sent more than a thousand signals and commands to the rover over eight months until they realized the mission was over on February 13. But before those dark days, Opportunity acted like a tourist, snapping 354 photos between May 13 and June 10 that would create one last beautiful panorama of the place it will forever call home. "This final panorama (embedded in the report) embodies what made our Opportunity rover such a remarkable mission of exploration and discovery," said Opportunity project manager John Callas of NASA's Jet Propulsion Laboratory. "To the right of center you can see the rim of Endeavour Crater rising in the distance. Just to the left of that, rover tracks begin their descent from over the horizon and weave their way down to geologic features that our scientists wanted to examine up close. And to the far right and left are the bottom of Perseverance Valley and the floor of Endeavour crater, pristine and unexplored, waiting for visits from future explorers."
Businesses

Apple Is Now Forcing Its Suppliers to Go 'Green' (afr.com) 114

Apple is already running on 100% green energy, according to Fast Company. But Apple is still "keen to show it's a good corporate citizen," reports the Australian Financial Review: Apple's annual supplier responsibility report released on Thursday revealed 20 manufacturing supplier facilities had been removed from the company's supply chain for breaches of environmental permits or workplace rules. "Smelters and refiners deeper in our supply chain are held to similar standards and if they exhibit a lack of commitment to meet our supplier code of conduct, they risk losing Apple's business," the report said...

In 2018, Apple completed 770 audits of its supplier manufacturing facilities, logistics and repair centres and contact centre facilities. There were also 279 third-party mineral smelter and refiner audits conducted... Apple's 13th annual supplier responsibility progress report said all final assembly points for iPhone, iPad, Mac, Apple Watch, AirPods and HomePod, were now certified zero waste to landfill, while conserving billions of litres of water and reducing greenhouse gas emissions.

Apple's suppliers in 45 countries have diverted 1 million tonnes of garbage in three years, saved 28.7 gigalitres of water and reduced greenhouse gas emissions by more than 466,000 annualised metric tons, which is the equivalent to taking 100,000 cars off the road for one year.

Social Networks

Facebook Is Introducing a New 'Tributes' Section For Memorialized Accounts (techcrunch.com) 30

Facebook is rolling out a new "Tributes" section for memorialized accounts that will allow people to leave messages that are separate from the rest of the profile's timeline. "Depending on a memorialized account's privacy settings, friends can currently still post on its timeline, including in the comments of posts the person made before they died," reports TechCrunch. "If a memorialized account has a Tributes section, however, posts made after the day it was memorialized (which prevents anyone else from logging in) will be placed there." From the report: Some Facebook users who have designated "legacy contacts" to manage their accounts after they die were alerted to the new feature by a notification today that contained the euphemistic phrase "if your account is memorialized." A page on Facebook's Help Center describes the new tributes section "as a space on memorialized profiles where friends and family can post stories, commemorate a birthday, share memories and more."

"Legacy contacts" will have more leeway over tribute posts than they do over the rest of the account. For example, they have the ability to decide who can see and post tributes and can delete posts. They can also change who can see posts the deceased person is tagged in or remove the tag. If the account had timeline review turned on, the legacy contact will be able to turn it off for tribute posts. Posts made to a profile after it is memorialized will be separated into the tributes section. The feature's help page says "we do our best to separate tribute posts from timeline posts based on the info we're given." Legacy contacts still can't log into accounts, read private messages or remove and add friends.

Science

Welding Glass To Metal Is Now Possible Using An Ultrafast Laser System, Researchers Report (phys.org) 99

An anonymous reader quotes a report from Phys.Org: Scientists from Heriot-Watt University have welded glass and metal together using an ultrafast laser system, in a breakthrough for the manufacturing industry. Various optical materials such as quartz, borosilicate glass and even sapphire were all successfully welded to metals like aluminum, titanium and stainless steel using the Heriot-Watt laser system, which provides very short, picosecond pulses of infrared light in tracks along the materials to fuse them together. The new process could transform the manufacturing sector and have direct applications in the aerospace, defense, optical technology and even healthcare fields. Professor Duncan Hand, director of the five-university EPSRC Center for Innovative Manufacturing in Laser-based Production Processes based at Heriot-Watt, said: "Traditionally it has been very difficult to weld together dissimilar materials like glass and metal due to their different thermal properties -- the high temperatures and highly different thermal expansions involved cause the glass to shatter. Being able to weld glass and metals together will be a huge step forward in manufacturing and design flexibility."

He added: "The parts to be welded are placed in close contact, and the laser is focused through the optical material to provide a very small and highly intense spot at the interface between the two materials -- we achieved megawatt peak power over an area just a few microns across. This creates a microplasma, like a tiny ball of lightning, inside the material, surrounded by a highly-confined melt region. We tested the welds at -50C to 90C and the welds remained intact, so we know they are robust enough to cope with extreme conditions."
Games

The Washington Post Decries 'Toxicity' in Videogames (siliconvalley.com) 252

This week the Washington Post shared the story of 20-year-old Sam Haberern, who was playing Call of Duty on his Xbox when the other players "started asking him whether he had ever testified in court or murdered anyone." "They said they were from Maryland and that they were going to come and kill me," he said. By then it was 3 a.m., and Haberern decided to quit. One of the gamers in the party then sent him a message via Xbox Live. It contained his home address. Next his house phone rang, then his mother's cellphone. A message appeared on his TV screen from one of the party members -- it was asking why he didn't answer... Haberern contacted Microsoft, which makes Xbox, via its website and reported what happened. Unsatisfied with that process, he then typed a Reddit post, which would go viral, asking what recourse was available to him. The varied and ultimately unsatisfying answers centered on a common theme: There was no good solution.

Toxic behavior in competitive activities is not a new development, nor is it exclusive to video gaming, as social media users can attest. But its persistence amid a rapidly rising medium -- both in terms of users and revenue -- spotlights the question of why undesirable or, in some cases, criminal interactions have been so difficult for the video-game industry or law enforcement to eliminate. Now, with technological advances in online multiplayer games and video gaming's increased prevalence worldwide, a growing percentage of the population is becoming unwittingly exposed to a slew of abusive acts that are only becoming more visible. While game publishers, console makers, online voice-chat applications and even the FBI are aware of these issues and working to confront them, complications stemming from modern technology and gaming practices, freedom of speech concerns, and a lack of chargeable offenses on the legal side make toxic elements a challenge to extinguish.... Ambiguities within the U.S. legal system have played a role in constraining the efforts of law enforcement during the era of online gaming.

After the death threats, Haberern didn't contact the police, but questioned whether Microsoft was creating a safe environment for kids.

The next day, he was back to playing videogames. "But I definitely don't accept invites from people."
Medicine

Wireless Skin Sensors For Newborns Will Let Parents Cuddle Fragile Babies 35

the_newsbeagle writes: In newborn intensive care units (NICUs) today, tiny fragile babies lie in incubators, wired to a variety of monitors that track their vital signs. This mess of wires makes it complicated for nurses to pick up the babies for routine tasks like diaper changes, and makes it hard for new parents to pick up their infants for cuddling. Skin-to-skin contact between parents and infants has been proven not only to help with bonding, but also to have a host of medical benefits for the infants, so the wires that tether babies to their beds are a real problem. At Northwestern University, an electrical engineer who works on flexible, stretchable electronics teamed up with a pediatric dermatologist to invent a solution. They devised a system of stick-on wireless biosensors (with a gentle adhesive that's safe even for thin preemie skin) that actually provide more information than today's standard setup. The system "is composed of two sensors, one that sticks to the chest to record electrocardiograms (providing heart rate), another that sticks to the foot to record photoplethysmograms (measuring blood oxygenation) and skin temperature," reports IEEE Spectrum. "The foot sensor required the engineering team to create software that could compensate for movement artifacts in the data. Time-syncing these two sensors also provides a continuous measurement of blood pressure; the system knows when the heart pumps out a pulse of blood and when it arrives at the foot, and that time measurement correlates well with blood pressure."

"The sensors use near-field communication (NFC) to connect to a module that can be attached to the baby's bed, and which both receives the data and sends wireless power to the sensors," the report adds. "That module transmits the data via bluetooth to a mobile phone or tablet."
News

Amazon Prime Air Cargo Plane Crashes in Texas, Three Dead (weather.com) 118

An anonymous reader quotes Weather.com: An Amazon Prime Air cargo plane crashed Saturday afternoon into Trinity Bay near Anahuac, Texas, as it approached Houston's George Bush Intercontinental Airport. Three crew members aboard the plane did not survive the crash, the Chamber County sheriff told WJTV. Air traffic controllers lost radar and radio contact with Atlas Air Flight 3591 shortly before 12:45 p.m. CST. The 767 jetliner was arriving from Miami when the crash occurred 30 miles southeast of the airport, according to a statement by the Federal Aviation Administration.
Microsoft

Microsoft's Cloud Evangelist Adds 'Clippy' To Their Business Card (msn.com) 49

An anonymous reader quotes Business Insider's update on Microsoft Clippy, the animated cartoon paperclip that was Office's virtual assistant until the early 2000s, that "everyone loved to hate."

After 18 years, has it become retro chic? When Chloe Condon, a newly hired Microsoft cloud evangelist, ordered new business cards, she avoided the standard corporate look and instead went with Clippy-themed cards and tweeted them out... They've got a picture of Clippy on the front and on the back they say, "It looks like you are trying to get in touch with Chloe," with her contact info listed below...

Naturally, the Clippy The Paperclip Twitter account loved these cards. He tweeted, "@chloecondon It looks like you're using my likeness on your new business cards. Would you like help with WAIT I'M ON BUSINESS CARDS NOW?!" And then former Microsoft exec Steven Sinofsky, the man credited for developing Microsoft Office into a massive hit, noticed the cards and tweeted, "I suppose if you live long enough, others will wear your failures as a badge of honor...."

After four years of scorn, Clippy was officially retired in 2001. Sinofsky tells Business Insider that the company even issued a funny press release about it.... Microsoft even held an official retirement party for him in San Francisco, too. Sinfosky shared a photo from that party with us... If you look closely, you'll see unemployed Clippy is actually using the party thrown in his honor to collect charity for himself and beg for food.

The Internet

The Weird Rise of Cyber Funerals 51

Thanks to recent changes to privacy legislation in Europe and South Korea aimed at protecting the living, we now have more power than ever over our personal information -- even from beyond the grave. While this may have felt like a gimmick in the past, cyber funerals -- where our personal data is removed from the web posthumously -- are slowly becoming a viable option. From a report: Digital undertaking is the act of erasing and tidying up your public data after you die. It's a relatively new idea, but one that's already taking off in South Korea, according to the Korean Employment Information Service. Think of it as a ghoulish version of the European Union's right to be forgotten legislation. For most digital undertakers, the tricky task is to contact the social media companies, search engines or even media companies who publish personal information, and request for it to be deleted when their client dies. If that doesn't work, then companies -- be they in South Korea, the USA or UK -- can bury search engine results by flooding Google with new, conflicting data about the deceased. Santa Cruise, a company based in Seoul, was one of the first in South Korea to take on the task of digital undertaking. Founded in 2008, it was originally an agency for entertainment figures but now specializes in removing personal data from the internet for clients both dead and alive. The company's scope includes digital undertaking and even "reputation management" for those who have been victims of revenge porn.
United States

US Investigators Probing Years of WikiLeaks Activities, Report Says (reuters.com) 64

WikiLeaks and its founder Julian Assange are the subject of a long-running criminal investigation in the U.S., Reuters reported on Friday, citing sources familiar with the matter. Investigators have dug into the website's activities going back years, people who have been in contact with witnesses in the case say. From the report: American investigators are gathering information and pursuing witnesses involved in both recent WikiLeaks disclosures and the website's large-scale postings of U.S. military and diplomatic messages over several years from 2010. Officially, U.S. authorities have issued no public comments about the status of Wikileaks-related investigations. But a document which U.S. authorities said was mistakenly filed in open court in an unrelated case last November alluded to a sealed U.S. criminal complaint against Assange, though the document does not provide specifics regarding which laws U.S. prosecutors believe Assange violated.
Space

New Images of the Distant Ultima Thule Object Have Surprised Scientists (arstechnica.com) 65

A reader shares a report from Ars Technica: Back in early January, when scientists pulled down their first batch of data from the New Horizons spacecraft, they celebrated an odd snowman-shaped object in the outer Solar System. From this first look, it appeared as though Ultima Thule, formally named 2014 MU69, consisted of two spheres in contact with one another -- a contact binary. Now that scientists have downloaded more data from the distant spacecraft, however, our view of Ultima Thule has changed. A sequence of images captured as New Horizons moved away from the object in the Kuiper Belt at a velocity of 50,000 km/hour, taken about 10 minutes after closest approach, show a much flatter appearance. After analyzing these new images, scientists say the larger lobe more closely resembles a large pancake, and the smaller lobe looks a bit like a walnut. The new photos reveal a dramatically different object because they were taken from a different angle than the images that were downloaded first. As planetary scientist Alex Parker noted on Twitter, "The larger lobe looks to have a shape similar to some of the pancake moons of Saturn, like Atlas." However, Saturn's moons were believed to have formed near the gas giant, in the midst of its rings, rather than in deep space.
The Almighty Buck

After Wells Fargo Outage, Customers Say Direct Deposits Aren't Showing Up (cbsnews.com) 66

Long-time Slashdot reader TheHawke writes that smoke at a data center triggered embarrassing an outage at America's third-largest bank. CBS News reports: Wells Fargo said that a systems outage prevented some customers from using its ATMs and mobile and online banking services, promising to reverse any fees people incurred because of the disruption. Although the bank said the issue was largely resolved on Thursday, customers said they were still having problems accessing their accounts on Friday, including their direct deposits.... The company blamed a "contained issue" at one data center, and said it wasn't a cybersecurity issue.

Wells Fargo said in a statement on Friday that "some transactions and balances were not visible in online banking or ATMs earlier today," but added that "the transactions were processed normally. This issue has now been corrected, and all transactions are now visible," it said. "We are experiencing higher than normal volumes so there still may be delays in online banking and contact center response times...." CEO Tim Sloan apologized for the outage, saying the recovery "was not as rapid as we or our customers would have expected."

Social Networks

Ex-Cons Create 'Instagram For Prisons,' and Wardens Are Fine With That (bloomberg.com) 83

Bloomberg's Olivia Carville writes about three apps that are offering a cheaper way for families to connect with incarcerated loved ones. Here's an excerpt from her report: Pigeonly and its ilk have hit on a communication model -- a necessarily inelegant one -- that meets inmates' desire for a more tangible connection while serving the social-media habits of their loved ones. One of the apps, Flikshop, has been affectionately dubbed the "Instagram for prisons." It's an imperfect metaphor perhaps, but the app is the closest thing to the social network in prison, and Flikshop postcards are pinned up on cell walls across the U.S. Beyond giving prisoners an easier, cheaper and more fulfilling way to communicate, the men who started these apps also want to make inmates less likely to re-offend because they see there's a life to be lived on the outside. Decades of research show that recidivism rates fall when prisoners are in regular contact with family. Criminal justice advocacy groups and rehabilitation non-profits have already started using the apps to make the prison population aware of their services.

Frederick Hutson, 34, started Pigeonly, Inc. in 2013, fresh from a five-year stint in federal prison for drug trafficking. "I saw first-hand how difficult and expensive it was to stay in touch," Hutson says. "I also saw how much of an impact that made on the person behind bars. I would see the guys that had the financial means to stay in touch and when they left prison I would hear that they were doing well, but those who didn't have the support network on the outside -- I'd see them coming back in." Pigeonly -- named for the pigeon post services of wartime fame -- wants to become a bridge between those who live in a digital world and those who are imprisoned in an analog one. Customers subscribe to the app for a monthly fee, ranging from $7.99 to $19.99, in order to send photos and messages and have access to cheaper online phone rates. Pigeonly has 20 full-time staff, half of whom were previously incarcerated themselves. Every day, they send up to 4,000 mail orders into county, state and federal penitentiaries across the country.

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