TikTok's parent company, ByteDance, has been secretly using OpenAI's technology to develop its own competing large language model (LLM). "This practice is generally considered a faux pas in the AI world," writes The Verge's Alex Heath. "It's also in direct violation of OpenAI's terms of service, which state that its model output can't be used 'to develop any artificial intelligence models that compete with our products and services.'" From the report: Nevertheless, internal ByteDance documents shared with me confirm that the OpenAI API has been relied on to develop its foundational LLM, codenamed Project Seed, during nearly every phase of development, including for training and evaluating the model. Employees involved are well aware of the implications; I've seen conversations on Lark, ByteDance's internal communication platform for employees, about how to "whitewash" the evidence through "data desensitization." The misuse is so rampant that Project Seed employees regularly hit their max allowance for API access. Most of the company's GPT usage has been done through Microsoft's Azure program, which has the same policy as OpenAI.

In response, OpenAI said that it has suspended ByteDance's account: "All API customers must adhere to our usage policies to ensure that our technology is used for good. While ByteDance's use of our API was minimal, we have suspended their account while we further investigate. If we discover that their usage doesn't follow these policies, we will ask them to make necessary changes or terminate their account."

An anonymous reader quotes a report from Ars Technica: Some TikTok users may have skipped reviewing an update to TikTok's terms of service this summer that shakes up the process for filing a legal dispute against the app. According to The New York Times, changes that TikTok "quietly" made to its terms suggest that the popular app has spent the back half of 2023 preparing for a wave of legal battles. In July, TikTok overhauled its rules for dispute resolution, pivoting from requiring private arbitration to insisting that legal complaints be filed in either the US District Court for the Central District of California or the Superior Court of the State of California, County of Los Angeles. Legal experts told the Times this could be a way for TikTok to dodge arbitration claims filed en masse that can cost companies millions more in fees than they expected to pay through individual arbitration.

Perhaps most significantly, TikTok also added a section to its terms that mandates that all legal complaints be filed within one year of any alleged harm caused by using the app. The terms now say that TikTok users "forever waive" rights to pursue any older claims. And unlike a prior version of TikTok's terms of service archived in May 2023, users do not seem to have any options to opt out of waiving their rights. Lawyers told the Times that these changes could make it more challenging for TikTok users to pursue legal action at a time when federal agencies are heavily scrutinizing the app and complaints about certain TikTok features allegedly harming kids are mounting.

A marketing team within media giant Cox Media Group (CMG) claims it has the capability to listen to ambient conversations of consumers through embedded microphones in smartphones, smart TVs, and other devices to gather data and use it to target ads, according to a review of CMG marketing materials by 404 Media and details from a pitch given to an outside marketing professional. From a report: Called "Active Listening," CMG claims the capability can identify potential customers "based on casual conversations in real time." The news signals that what a huge swath of the public has believed for years -- that smartphones are listening to people in order to deliver ads -- may finally be a reality in certain situations. Until now, there was no evidence that such a capability actually existed, but its myth permeated due to how sophisticated other ad tracking methods have become.

It is not immediately clear if the capability CMG is advertising and claims works is being used on devices in the market today, but the company notes it is "a marketing technique fit for the future. Available today." 404 Media also found a representative of the company on LinkedIn explicitly asking interested parties to contact them about the product. One marketing professional pitched by CMG on the tech said a CMG representative explained the prices of the service to them. "What would it mean for your business if you could target potential clients who are actively discussing their need for your services in their day-to-day conversations? No, it's not a Black Mirror episode -- it's Voice Data, and CMG has the capabilities to use it to your business advantage," CMG's website reads.

An anonymous reader quotes a report from Ars Technica: Google's parent company, Alphabet, is launching a new company called "Renew Home." The new company will pull in some other projects from Nest and the rest of Alphabet to become a supposed one-stop shop for power savings and clean energy usage. The core concept is partnering with power companies to obtain data about the current condition of the power grid and using that data to change consumer habits. The new company is bankrolled by Sidewalk Infrastructure Partners (SIP), an Alphabet venture capital firm.

The first existing service getting pulled into Renew Home is Nest Renew. This service for Nest Thermostats uses power company data to tell consumers how their electricity is being generated and what it costs. That data lets your thermostat do things like automatically shift heating and cooling to times of day when energy is cheaper or cleaner, and shows various reports about the cleanness of the energy you've been using. (Nest's feature that lets utility companies remotely take control of your thermostat, Rush Hour Rewards, does not seem to be part of Renew Home.)

Another Alphabet service being pulled into Renew Home is OhmConnect, which is the same basic idea as Nest's grid data-power thermostat adjustments but for more than just your thermostat. OhmConnect is compatible with a very small list of smart devices, like Nest-rival Ecobee and Honeywell thermostats, TL-Link's "Kasa" smart home system, and Tesla vehicles. The backbone of the service appears to be the in-house "OhmPlug" smart outlet, which can monitor the energy usage of anything that plugs into the wall. By seeing that you've turned these smart devices during peak usage times, OhmConnect offers people rewards like gift cards or cash for not using power when the grid is at capacity.

Adobe said US regulators are probing the company's cancellation rules for software subscriptions, an issue that has long been a source of ire for customers. From a report: The company has been cooperating with the Federal Trade Commission on a civil investigation of the issue since June 2022, Adobe said Wednesday in a filing. A settlement could involve "significant monetary costs or penalties," the company said.

Users of Adobe programs including Photoshop and Premiere have long complained about the expense of canceling a subscription, which can cost more than $700 annually for individuals. Subscribers must cancel within two weeks of buying a subscription to receive a full refund; otherwise, they incur a prorated penalty. Some other digital services such as Spotify and Netflix don't charge a cancellation fee. Digital subscriptions have been a recent focus for the FTC. It proposed a rule in March that consumers must be able to cancel subscriptions as easily as they sign up for them.

"Too often, companies make it difficult to unsubscribe from a service, wasting Americans' time and money on things they may not want or need," President Joe Biden said in a social media post at the time. Adobe said the FTC alerted the company in November that commission staff say "they had the authority to enter into consent negotiations to determine if a settlement regarding their investigation of these issues could be reached. We believe our practices comply with the law and are currently engaging in discussion with FTC staff."

According to Reuters, General Motors' Cruise robotaxi unit dismissed nine executives amid an ongoing safety investigation, which the company confirmed included Chief Operating Officer Gil West. The company conducted a full safety review following an incident in San Francisco where a pedestrian was struck and dragged by one of its cars. GM already halted service nationwide and removed its cars from public roads. Reuters reports: CEO Kyle Vogt and co-founder Dan Kan both resigned in recent weeks and Cruise is preparing for a round of layoffs this month. "Following an initial analysis of the October 2 incident and Cruise's response to it, nine individuals departed Cruise," according to the memo. "We are committed to full transparency and are focused on rebuilding trust and operating with the highest standards when it comes to safety, integrity, and accountability," the memo said. "As a result, we believe that new leadership is necessary to achieve these goals."

The Cruise spokesperson confirmed that among those dismissed was also Chief Legal and Policy Officer Jeff Bleich and Senior Vice President of Government Affairs David Estrada. Cruise's troubles are also a setback for an industry dependent on public trust and the cooperation of regulators. The unit had in recent months touted ambitious plans to expand to more cities, offering fully autonomous taxi rides. The investigation, led by law firm Quinn Emmanuel, is expected to last until January, GM has said. "The personnel decisions made today are a necessary step for Cruise to move forward as it focuses on accountability, trust and transparency," GM said in a statement.

An anonymous reader shares a report: If you bought a new smart TV during any of the holiday sales, there's likely to be an uninvited guest watching along with you. The most popular smart TVs sold today use automatic content recognition (ACR), a kind of ad surveillance technology that collects data on everything you view and sends it to a proprietary database to identify what you're watching and serve you highly targeted ads. The software is largely hidden from view, and it's complicated to opt out. Many consumers aren't aware of ACR, let alone that it's active on their shiny new TVs. If that's you, and you'd like to turn it off, we're going to show you how.

First, a quick primer on the tech: ACR identifies what's displayed on your television, including content served through a cable TV box, streaming service, or game console, by continuously grabbing screenshots and comparing them to a massive database of media and advertisements. Think of it as a Shazam-like service constantly running in the background while your TV is on.

These TVs can capture and identify 7,200 images per hour, or approximately two every second. The data is then used for content recommendations and ad targeting, which is a huge business; advertisers spent an estimated $18.6 billion on smart TV ads in 2022, according to market research firm eMarketer. For anyone who'd rather not have ACR looking over their shoulder while they watch, we've put together a guide to turning it off on three of the most popular smart TV software platforms in use last year. Depending on the platform, turning off ACR took us between 10 and 37 clicks.

Despite being valued at $86 billion by private investors, OpenAI reported $44,485 in revenue in 2022, almost entirely from investment income. CNBC reports: That's from the nonprofit parent's 990 filing with the Internal Revenue Service, a form that has to be filled out by organizations wishing to maintain their tax-exempt status. Federal standards don't require audited financial statements from nonprofits. In its home state of California, OpenAI was able to avoid submitting audited financials for 2022 because the foundation's stated revenue was below the $2 million reporting threshold. The last time OpenAI filed with the state was 2017, when revenue was $33.2 million, or more than 700 times what the foundation reported for 2022.

For all its talk of openness, OpenAI's financials remain a black box. Created as a nonprofit in 2015, OpenAI launched a so-called capped-profit entity in 2019, enabling it to raise billions of dollars in outside funding and attain attributes of a tech startup, such as the ability to hand out equity to employees. The for-profit side of the house went on to develop ChatGPT, the chatbot that took the world by storm late last year and kicked off the generative AI boom. [...]

Thad Calabrese, a professor of public and nonprofit financial management at New York University, said OpenAI's current status is confusing, and is unlike anything he has seen in the nonprofit world. He said OpenAI could give up its nonprofit status, and he cited the Blue Cross Blue Shield Association, which in 1994 allowed associated nonprofit medical insurance plans to switch into for-profit entities. "There's no real need to have the nonprofit," Calabrese said. "If you want to be a startup, be a startup." Regarding OpenAI's reporting with the IRS, he said "fundamentally you can't really get a holistic sense of these organizations when you don't have consolidated financial statements."

15,279 people live in the rural Minnesota town of Bemidji. But now mail carriers there, "overwhelmed by Amazon packages, say they've been warned not to use the word 'Amazon,' including when customers ask why the mail is delayed," reports the Washington Post: "We are not to mention the word 'Amazon' to anyone," said a mail carrier who spoke on the condition of anonymity to protect their job. "If asked, they're to be referred to as 'Delivery Partners' or 'Distributors,'" said a second carrier. "It's ridiculous." The directive, passed down Monday morning from U.S. Postal Service management, comes three weeks after mail carriers in the northern Minnesota town staged a symbolic strike outside the post office, protesting the heavy workloads and long hours caused by the sudden arrival of thousands of Amazon packages...

In addition to being banned from saying "Amazon," postal workers have also been told their jobs could be at risk if they speak publicly about post office issues. Staffers were told they could attend Tuesday's meeting only on their 30-minute lunch break if they changed out of uniform, mail carriers said. One mail carrier said he'd been warned there could be "consequences" for those who showed up.

Postal customers in Bemidji have been complaining about late and missing mail since the beginning of November, when the contract for delivering Amazon packages in town switched from UPS to the post office. Mail carriers told The Post last month that they were instructed to deliver packages before the mail, leaving residents waiting for tax rebates, credit card statements, medical documents and checks...

The post office has held a contract to deliver Amazon packages on Sundays since 2013. The agency, which has lost $6.5 billion in the past year, has said that it's crucial to increase package volume by cutting deals with Amazon and other retailers.
Tuesday the town's mayor held a listening session for the state's two senators with Bemidji residents, whose complaints included "missing medications and late bills resulting in fees." Senator Amy Klobuchar later told the Post that "We need a very clear commitment that we're not going to be prioritizing Amazon packages over regular mail," promising to explore improving postal staffing and pay for rural carriers. On Monday, the Minnesota senators introduced a bill called the Postal Delivery Accountability Act, which would require the post office to improve tracking and reporting of delayed and undelivered mail nationally.

Following a hack that potentially ensnared 6.9 million of its users, 23andMe has updated its terms of service to make it more difficult for you to take the DNA testing kit company to court, and you only have 30 days to opt out. From a report: In a filing with the US Securities and Exchange Commission last week, 23andMe said hackers accessed around 14,000 customer accounts earlier this year by trying login-password combinations exposed in unrelated breaches. It later said hackers had access to 6.9 million accounts due to the interconnected nature of its DNA Relatives feature.

23andMe has since updated its terms of service in a way that changes how the company resolves disputes with users. Customers were informed via email that "important updates were made to the Dispute Resolution and Arbitration section" on Nov. 30 "to include procedures that will encourage a prompt resolution of any disputes and to streamline arbitration proceedings where multiple similar claims are filed." Customers have 30 days to let the site know if they disagree with the terms. If they don't reach out via email to opt out, the company will consider their silence an agreement to the new terms.

Twitch, the popular video streaming service, plans to shut down its business in South Korea on February 27 after finding that operating in one of the world's largest esports markets is "prohibitively expensive." From a report: Twitch CEO Dan Clancy said the firm undertook a "significant effort" to reduce the network costs to operate in Korea, but ultimately the fees to operate in the East Asian nation was still 10 times more expensive than in most other countries. The ceasing of operations in Korea is a "unique situation," he wrote in a blog post.

South Korea's expensive internet fees have led to legal fights -- streaming giant Netflix unsuccessfully sued a local broadband supplier last year to avoid paying usage charges, but Seoul's court ruled that Netflix must contribute to the network costs enabling its half-billion-dollar Korean business. Twitch attempted to lower its network costs by experimenting with a peer-to-peer model and then downgrading the streaming quality to 720p video resolution, Clancy said. While these efforts helped the firm lower its network costs, it wasn't enough.

An anonymous reader shares a report: A somewhat obscure guideline for developers of U.S. government websites may be about to accelerate the long, sad decline of Mozilla's Firefox browser. There already are plenty of large entities, both public and private, whose websites lack proper support for Firefox; and that will get only worse in the near future, because the 'fox's auburn paws are perilously close to the lip of the proverbial slippery slope. The U.S. Web Design System (USWDS) provides a comprehensive set of standards which guide those who build the U.S. government's many websites. Its documentation for developers borrows a "2% rule" from its British counterpart: "... we officially support any browser above 2% usage as observed by analytics.usa.gov." (Firefox's market share was 2.2%, per the traffic for the previous ninety days.)

[...] "So what?" you may wonder. "That's just for web developers in the U.S. government. It doesn't affect any other web devs." Actually, it very well could. Here's how I envision the dominoes falling:

1. Once Firefox slips below the 2% threshold in the government's visitor analytics, USWDS tells government web devs they don't have to support Firefox anymore.
2. When that word gets out, it spreads quickly to not only the front-end dev community but also the corporate IT departments for whom some web devs work. Many corporations do a lot of business with the government and, thus, whatever the government does from an IT standpoint is going to influence what corporations do.
3. Corporations see this change as an opportunity to lower dev costs and delivery times, in that it provides an excuse to remove some testing (and, in rare cases, specific coding) from their development workflow.

HP is squeezing more margin out of print customers, the result of a multi-year strategy to convert unprofitable business into something more lucrative, and says its subscription model is "locking" in people. From a report: Tech vendors -- software, hardware, and cloud services -- generally avoid terms that suggest they're perhaps in some way pinning down customers in a strategic sales hold. But as Marie Myers, chief financial officer at HP, was this week talking to the UBS Global Technology conference, in front of investors, the thrust of the message was geared toward the audience. "We absolutely see when you move a customer from that pure transactional model ... whether it's Instant Ink, plus adding on that paper, we sort of see a 20 percent uplift on the value of that customer because you're locking that person, committing to a longer-term relationship."

Instant Ink is a subscription in which ink or toner cartridges are dispatched when needed, with customers paying for plans that start at $0.99 and run to $25.99 per month. As of May last year, HP had more than 11 million subscribers to the service. Since then it has banked double-digit percentage figures on the revenues front. By pre-pandemic 2019, HP had grown weary of third-party cartridge makers stealing its supplies business. It pledged to charge more upfront for certain printer hardware ("rebalance the system profitability, capturing more profit upfront").

Sir Richard Branson has ruled out putting more money into his lossmaking space travel company Virgin Galactic, saying his business empire "does not have the deepest pockets" any more. From a report: Virgin Galactic, which was founded by Branson in 2004, last month announced it was cutting jobs and suspending commercial flights for 18 months from next year, in a bid to preserve cash for the development of a larger plane that could carry passengers to the edge of space. The group has said it has enough funding to carry it through to 2026, when the bigger Delta vehicle is expected to enter service. But some analysts are expecting Galactic to ask investors for more money in about 2025.

Asked whether he would consider putting more cash into the business if needed, Branson told the Financial Times: "We don't have the deepest pockets after Covid, and Virgin Galactic has got $ 1 billion, or nearly. It should, I believe, have sufficient funds to do its job on its own." Branson said he was "still loving" the Virgin Galactic project and that it had "really proved itself and the technology" of commercial space flight. Galactic has just completed its sixth commercial flight in six months, with tickets starting at $450,000 a seat on its rocket-powered Unity space plane.

100 miles south of the Canadian border, the tiny town of Bemidji, Minnesota "has been bombarded by a sudden onslaught of Amazon packages" since early November, reports the Washington Post, "and local postal workers say they have been ordered to deliver those packages first."

A spokesperson for the U.S. Postal Service tells the Post that's not true, and that their service "does not prioritize the delivery of packages from Amazon or other customers."

But whatever's going on, the Post reports that "The result has been chaos..." Mail is getting backed up, sometimes for days, leaving local residents waiting for checks, credit card statements, health insurance documents and tax rebates. Routes meant to take eight or nine hours are stretching to 10 or 12. At least five carriers have quit, and the post office has banned scheduled sick days for the rest of the year, carriers say... Dennis Nelson, a veteran mail carrier, said he got so frustrated watching multiple co-workers "breaking down and crying" that he staged a symbolic strike earlier this month outside the post office where he has worked for more than 20 years...

Bemidji is not the only place where postal workers say they have been overwhelmed by packages from Amazon... Carriers and local officials say mail service has been disrupted in rural communities from Portland, Maine, to Washington state's San Juan Islands.

The situation stems from a crisis at the Postal Service, which has lost $6.5 billion in the past year. The post office has had a contract with Amazon since 2013, when it started delivering packages on Sundays. But in recent years, that business has exploded as Amazon has increasingly come to rely on postal carriers to make "last-mile" deliveries in harder-to-reach rural locations. The Postal Service considers the contract proprietary and has declined to disclose its terms. But U.S. Postmaster General Louis DeJoy has said publicly that "increasing package volume" — not just from Amazon, but from FedEx and UPS as well — is key to the mail service's financial future. In a Nov. 14 speech to the Postal Service Board of Governors, DeJoy said he wants the post office to become the "preferred delivery provider in the nation...."

In bigger cities, Amazon has its own distribution network, which takes some of the pressure off the post office. But in rural areas, where carriers drive miles of lonely routes in their personal vehicles, the arrangement has caused problems. In the mountains of Colorado, biologists in Crested Butte are struggling with the delay of time-sensitive samples, the Denver Post reported in September, while mail carriers in Carbondale say they are overwhelmed by Amazon packages. Other Minnesota towns including Brainerd and La Porte have been hit hard by Amazon in the past, carriers said...

Partenheimer defended the post office's record in an email, while conceding "much work remains to be done...."
An Amazon spokesperson told the Post "We work directly with the USPS to balance our delivery needs with their available capacity," and "we'll continue to collaborate on package volume each week and adjust as needed."

Microsoft is talking to partners to help launch a mobile gaming store that will take on Apple and Google's dominant position in the business, according to Phil Spencer, who leads the company's Xbox video-game division. From a report: "It's an important part of our strategy and something we are actively working on today not only alone, but talking to other partners who'd also like to see more choice for how they can monetize on the phone," Spencer said in an interview in Sao Paulo during the CCXP comics and entertainment convention.

The executive declined to give a specific date for a launch of the online store, which earlier reports suggested could be next year. "I don't think this is multiple years away, I think this is sooner than that," he said. Microsoft earlier this year expanded its Game Pass subscription service for players on personal computers to 11 new Latin American countries, leading to a 7% increase in customers. Peru and Costa Rica are the standouts in terms of customer interest, accounting for almost half of new signups, Spencer said. Globally Brazil is the second-biggest market for the PC Game Pass. "In many ways Brazil leads a lot of the trends that we see globally," Spencer said.

Rolls-Royce announced plans to sell its electric flight division to focus on its core businesses. AeroTime reports: The sale of the electric business division could bring in between 1 and 1.5 billion pounds to Rolls-Royce coffers. In this regard, Rolls-Royce is betting on sustainable aviation fuel (SAF) as the main driver of decarbonization for the aviation industry. All of Rolls-Royce's in-production engine types will be able to run on 100% SAF. The engine maker is optimistic about its new UltraFan, an improved efficiency engine technology which was successfully tested earlier in 2023. Rolls-Royce expects UltraFan engines to power both widebody and narrowbody aircraft in the future. Rolls-Royce also noted that it sees opportunities in the executive aviation segment and is targeting 8-9% growth in Pearl engine deliveries.

Rolls-Royce is currently in the middle of a restructuring program to turn itself around and boost profitability. The pandemic had a strong impact on the engine maker, as the company's service revenues depend heavily on the number of hours engines are in use. [CEO Tufan Erginbilgic] said he expected the group to increase its profits to the 2.5-2.8 billion pound range, up from the 0.65 billion pound profit it reported in 2022. The civilian aerospace division is expected to make the largest contribution to this turnaround and reach profit margins of 15 to 17% by 2027 (compared to the group's goal of 13-15%), up from the meagre 2.5% it reported for the last fiscal year. New submitter HammerOn1024 comments: "They are SELLING not shutting down, so keep the harping to a dull roar please."

Amazon on Tuesday announced a new chatbot called Q for people to use at work. From a report: The product, announced at Amazon Web Services' Reinvent conference in Las Vegas, represents Amazon's latest effort to challenge Microsoft and Google in productivity software. It comes one year after Microsoft-backed startup OpenAI launched its ChatGPT chatbot, which has popularized generative artificial intelligence for crafting human-like text in response to a few lines of human input.

A tier for business users will cost $20 per person per month. A version with additional features for developers and IT workers will cost $25 per person per month. The Copilot for Microsoft 365 and Duet AI for Google Workspace for business workers both cost $30 per person per month. Initially, Q can help people understand the capabilities of AWS and trouble-shoot issues. People will be able to talk with it in communication apps such as Salesforce's Slack and software developers' text-editing applications, Adam Selipsky, CEO of AWS, said onstage at Reinvent. It will also appear in AWS' online Management Console. Q can provide citations of documents to back up its chat responses. The tool can automatically make changes to source code so developers have less work to do, Selipsky said. The service will be able to connect to more than 40 enterprise systems, he said.

After making steep cuts to personnel earlier this year, Evernote's Milan-based owner Bending Spoons is now experimenting with a new plan that would push more users to upgrade to paid versions of its service. From a report: The company confirmed to TechCrunch it's been running a small test that placed limits on the number of notes free users could create, but said the new plan is not yet finalized. TechCrunch was alerted to the test by an Evernote user who logged in to a pop-up message that informed them that unless they upgraded to a paid plan, they would now be limited to only 1 notebook and 50 notes. That change would dramatically limit the service for longtime Evernote users who have accumulated hundreds or thousands of notes over the years.

Simon Sharwood reports via The Register: Amazon Web Services has announced the WorkSpaces Thin Client -- a device dedicated to connecting to its WorkSpaces desktop-as-a service offering and based on Amazon's own "Fire Cube" smart TV box. The $195 machine has the same hardware as the Fire Cube: the eight-core Arm-powered Amlogic POP1-G SoC, plus 2GB of LPDDR4 RAM, 10/100 ethernet, and a single USB-A 2.0 port. Bluetooth is included to connect other peripherals. A second HDMI output can be added by acquiring an $85 hub that also offers four more USB ports. Like the Fire TV Cube, the Thin Client also runs a modified cut of Android.

But there the similarities end. AWS created custom firmware and ripped out anything remotely related to running a consumer device, replacing it with software designed solely to create a secure connection between the device and desktops running in the Amazonian cloud. Amazon Business -- the B2B version of Jeff Bezos's digital souk -- will ship the device to your door, and charge it to your AWS bill. At least if you are in the USA. Europe will get the Thin Client in early 2024, and it'll eventually migrate elsewhere.

AWS decided to base the box on the Fire Cube because, according to a corporate blog post, AWS customers expressed a desire for cheaper and easier-to-maintain client devices. As AWS execs searched for a well-priced box, they considered the Fire TV Cube, found it fit the bill and noted it was already being made at scale. Keeping things in-house made sense, too. And so we find ourselves with AWS taking on established thin client providers. The cloudy concern is also keen to have a crack at the thick wedge of the enterprise PC market: call centers, payment processing centers, and other environments with lots of users and high staff turnover due to factors like seasonal demand for workers.