Comment: Re:I said goodbye to speakeasy this year (Score 1) 199
(Disclaimer: I've been a Speakeasy customer for ten years.)
I never got the advertised speed out of them for what I was paying. My business was close to the CO, but when I'd complain their answer would always be "Replace the wire going from the pole into your building"
Why should I have to do that? I'm old, I hurt when I fall. NO thanks.
Your responsibility for wiring ends at your NID; if there's a problem on the telco side of the NID, it's the telco's responsibility to deal with it (because they own all the wiring up to your NID). The Speakeasy rep probably shouldn't have recommended you haul out the ladder; he should have suggested you call your telco and have them check their line.
You don't mention what percentage of "advertised speed" you actually get, so I can't really comment on whether you have a valid complaint. ADSL circuits are almost always spec'ed as "best effort", and there is no guarantee at all that your circuit will perform at that speed. If your line is such that it comes nowhere near the advertised speed, the DSL provider will generally be willing to downgrade your package to match your observed speed. (Or you can nag the telco to fix your line.)
(My current circuit is spec'ed as a 6.0/1.5, which is pretty much what I observe, despite my being 9500' from my CO.)