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Comment Customer Support is clueless about this (Score 5, Insightful) 107 107

Tried to ask if it is available in my Area.
Here's the REAL transcript:

Live Chat
user dmitry has entered room
analyst Elvin has entered room

        Elvin
        1:42PM

Hello dmitry_, Thank you for contacting Comcast Live Chat Support. My name is Elvin. Please give me one moment to review your information.

        Elvin
        1:42PM

Hi! Welcome to Comcast High Speed Internet Technical Support (Residential Accounts). You can call me Elvin, I'll be happy to get your concern addressed today.

        dmitry
        1:42PM

My Issue: Is Gigabit Pro available in Rex Manor Area of Mountain View, CA?

        Elvin
        1:42PM

I understand that you have question with Xfinity services. I am a costumer also, so I understand ho wimportant this is. I will assist you today.

        Elvin
        1:43PM

May I know your exact concern, please?

        dmitry
        1:43PM

Is Gigabit Pro available in Rex Manor Area of Mountain View, CA?

        dmitry
        1:43PM

Gigabit Pro service from comcast

        Elvin
        1:43PM

May I know what Gigabit Pro is, please?

        dmitry
        1:43PM

claims to be available in the SF bay area

        dmitry
        1:43PM

i want to know

        dmitry
        1:43PM

dude...

        dmitry
        1:43PM

it is on YOUR website..

        dmitry
        1:44PM

http://www.xfinity.com/multi-g...

        Elvin
        1:45PM

Thank you for that.

        Elvin
        1:47PM

Gigabit Pro will generally be available to homes within one-third of a mile of Comcast's fiber network and will require installation of professional-grade equipment. Select markets in Atlanta, California, Chattanooga, Chicago, Florida, Knoxville, and Nashville have been chosen for initial launch, with the addition of numerous West Coast markets in the coming months.

        dmitry
        1:47PM

ok...so can you tell me if a given address meets that criteria?

        Elvin
        1:49PM

To properly assist you, I will transfer you to our sales department. Would that be fine?

        Elvin
        1:50PM

I would like to set your expectation that you have actually reached Comcast High Speed Internet Technical Support.

        Elvin
        1:50PM

No worries, I can still resolve your issue by connecting this chat to the department that handles this. I assure you that this will be accommodated accordingly.

        dmitry
        1:50PM

ok

        Elvin
        1:50PM

Thank you. Please wait while the problem is escalated to another analyst. There may be a 3-5 minutes hold for the chat to be assisted, and you will see a message that says I have âoeleft the roomâ; but please don't close the chat window for the next available agent to assist you.

        Elvin
        1:53PM

By the way, may I know your zip code, please

        Elvin
        1:53PM

please?

        dmitry
        1:53PM

  940430

        Elvin
        1:55PM

Upon further checking, the Gigabit Pro is available on your area.

        dmitry
        1:55PM

The entire area? The whole zip code? You're sure?

Submission + - Sourceforge staff takes over a user's account and wraps their software installer-> 11 11

An anonymous reader writes: Sourceforge staff took over the account of the GIMP-for-Windows maintainer claiming it was abandoned and used this opportunity to wrap the installer in crapware. Quoting Ars:

SourceForge, the code repository site owned by Slashdot Media, has apparently seized control of the account hosting GIMP for Windows on the service, according to e-mails and discussions amongst members of the GIMP community—locking out GIMP's lead Windows developer. And now anyone downloading the Windows version of the open source image editing tool from SourceForge gets the software wrapped in an installer replete with advertisements.


Link to Original Source

Submission + - Federal judge rules U.S. no-fly list violates Constitution->

dmitrygr writes: The U.S. government's no-fly list banning people accused of links to terrorism from commercial flights violates their constitutional rights because it gives them no meaningful way to contest that decision, a federal judge ruled on Tuesday.

"The court concludes international travel is not a mere convenience or luxury in this modern world. Indeed, for many international travel is a necessary aspect of liberties sacred to members of a free society," Brown wrote in her 65-page ruling.

"Accordingly, on this record the court concludes plaintiffs inclusion on the no-fly list constitutes a significant deprivation of their liberty interests in international travel," Brown said.

Link to Original Source

Submission + - Good Samaritan Backfire or How I Ended Up in Solitary After Calling 911 for Help->

dmitrygr writes: As a result of my efforts to help injured bicyclists by calling 911, I was, in short order: separated from my friend, violently tackled, arrested, taken to county jail, stripped and left in a solitary cell. I am writing this story because, if it could happen to me, it could happen to you, and I feel the need to do something to help prevent this brutality from propagating.
Link to Original Source

Comment Re:The NY Times overlooks the fundementals (Score 5, Insightful) 67 67

Am I really the only one who permanently blacklists any website that has "video" news? Video requires 100% of my attention, and probably headphones, to avoid distracting all those around me. It also occurs at your speed. I can read faster than you can talk, and it does not distract anyone around me.
If i want to *SEE* what happened i'll go to youtube
On a news site I want to *READ* about it!

"Pok pok pok, P'kok!" -- Superchicken

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