Comment: Re:Meet the new drone, same as the old drone. (Score 4, Interesting) 155
> Given the turnover in tech support, even an "assigned" drone will likely be
> some random person by the time you need help.
Call centers already assign their employees with fictional names and locations. All they need to do is slap that information in a database for the next representative to use. Unless there's a major difference in accent or sex, it's not like most people would even notice a difference.