writes: What do you do when you have a truly horrible experience with an in-warranty hardware repair? When you get the hardware back and it still has the same problem, or worse, they never get back to you. Aside from legal action, which is often too expensive to undertake, how can you force the manufacturer to respond?
I purchased an Averatec laptop at my local Staples several months ago. A little while later the hard drive started making noises. Hitchi Disk Utility confirmed it was defective. Averatec has had this laptop for nearly three months, support says all they can do it contact level 2 support to find out the status (looks like the go through Teleplan.com for actual repair). Emails to all addresses (support, sales, even CEO) go unanswered.
I'm wondering if the slashdot community has any creative ideas for forcing a refund or getting the laptop back?
writes: Nicholas Negroponte's $100 laptop PC was demo'd back in May, and a PledgeBank set up. The goal was to get 100,000 people to purchase an OLPC for $300, allowing them to send 2 of these devices to the proposed users. Today the pledge ended, with only 3678 people signing up.