Comment: Give me my donuts! (Score 1) 406
"Unlimited" means "as much as any device we support can use" rather than "any device anywhere that could exist could potentially use."
When you sell "Unlimited" to 500 uses who can potentially use 50GB daily, then you are stating that you have the hardware to support 500 users using 50GB daily. There is no abuse here; there is no misrepresentation here. When you sell it to 5000 users and advertise "Unlimited" then you are lying.
I really don't mind that I am sold tiered bandwidth allocations. I like knowing what I'm paying for and so long as they meter it fairly, I make the decision to buy and use or not buy the service. I do mind that they call it 4G ( 4G is a lie.)
Really annoying is thinking (but not having done sufficient research to know with certainty) that when I purchase 5GB/monthly service, what I'm really getting is sometimes maybe throttled without telling me and often insufficient for demand service. If I buy "5 free donuts daily" and I get "5 free donuts daily when maybe not everybody we sold them to is actually picking up their donuts and sorry, today you get 1 donut because it looks like a good dounut day" then yeah, they've sold me something they are incapable of guaranteeing delivery of. Fine. I can deal with that. You sell something thinking you can deliver it and you can't, then you failed; your bad, you broke the contract. GIVE ME MY MONEY BACK.
You sell me 5 donuts, I expect 5 donuts. You can only deliver 3? I don't care about your other customers, that is between them and you, but I have every right to depend on 5 donuts and you failed. You failed. GIVE ME MY MONEY BACK. Okay, so you acknowledge that you can't give 5 donuts a day to eveybody you sold 5 donuts daily to? Fine, you broke your contract, offer only what you really can deliver. Sell me 1 donut a day guaranteed and if you give me 5, then I'm your biggest fan.
So while the blame doesn't fall upon the customers who were sold and bought unlimited plans, neither do I think it's realistic for them (and me) to truly expect unlimited data.
You sell me A, you owe me A. It is that simple and I have every right to truly expect A.
The FTC needs to say "the new rule starting June 1, 2008 is: you sell only what you can really supply. You can say 'up to 5GB' but you must also say 'actual guaranteed rate of 'X' where X is what you can actually deliver if every customer you have is using everything you sold them."