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Comment: Re:Customer service? (Score 1) 800

:) you can't incite violence against others. you can't incite panic. you can't slander and you can't libel. all these are antithetical to free speech but they are also right. Free speech isn't the end goal, but simply a stepping stone to a better republic. that's the end goal, not free speech in isolation.

better people than us have made the evaluation that how freedom of expression should be limited is in cases where it brings an explicit and immediate harm. when it doesn't, the positives and negatives of restricting speech are unknown and a lighter touch is better.

Comment: Re:What? (Score 1) 348

by Triklyn (#47521953) Attached to: Netflix Reduces Physical-Disc Processing, Keeps Prices the Same

the analysis is fine, i think my initial comment was more about the whinging comment. which is why i went into obligation.

the service has dropped, yes, people are less satisfied yes, but netflix never promised to keep them as satisfied as it did, so customers shouldn't complain that they are now getting the exact service that they are paying for. if they no longer think it's worth it now that the "awesome" service has dropped to "fine" service, then they should stop paying for it. but they shouldn't be outraged that netflix has somehow "gone back on its word" when its word was never given. that was why i posted in the first place and that was my major gripe with your comment.

Comment: Re:What? (Score 1) 348

by Triklyn (#47517893) Attached to: Netflix Reduces Physical-Disc Processing, Keeps Prices the Same

my gripe is that you seem to be assigning a value that netflix never promised to provide.

"Yeah, golly gosh, how stupid for people to expect the same service that they've had all along just because they are paying the same price. What whiners!" - you :)

they are people who were accustomed to an elevated level of service over what they were purchasing. they are whining because netflix is delivering exactly what it promised to deliver all along. They are free to stop giving Netflix money, but i don't condone their whinging.

Comment: Re:What? (Score 1) 348

by Triklyn (#47517855) Attached to: Netflix Reduces Physical-Disc Processing, Keeps Prices the Same

obligation is obviously what we're talking about though. you are still getting what you paid for, but the additional efficiency that you received for free from the provider is no longer as economically lucrative to them. you got more than you paid for before, you were explicitly buying 1-3 day processing time. They have literally not changed what they promised you, but they are no longer giving you more than they promised you.

you are at your leisure to discontinue service with them, as i would be if the color of their envelopes changed and it was a dealbreaker to me. but don't make it seem like some egregious insult that you're no longer getting more than you've paid for.

Comment: Re:What? (Score 1) 348

by Triklyn (#47517767) Attached to: Netflix Reduces Physical-Disc Processing, Keeps Prices the Same

typically when that contract is explicit, not when it's implicit. My contract with the grocer is that when i pay for the item in my hand, i'm not purchasing half the product in my hand but the entire product in my hand that the label is attached to. I also don't live in an unqualified world.

I'm also fairly confident that implicit contracts exist... you know, as a thing. as the whole bait and switch line of fraud attests to. If I go to a restaurant and order a sandwich, and they give me a dog. i'm fairly sure legal recourse is available to me concerning said purchase.

contracts that have been predefined by convention are still contracts.

Comment: Re:Better safe than sorry (Score 1) 189

:) the eradication of smallpox is perhaps the shining pinnacle of human achievement... and cooperation.

smallpox is easy to identify, much easier to control than polio. but that doesn't mean it's easy or uncostly. It took a full on decade with everybody involved, literally everybody. In the midst of the cold war.

Again, we're discovering species every day, and sometimes we've mislabelled species extinct. And apparently we know less about the ocean depths than the moon's surface... so you know, yes we suck at knowing stuff :)

like 95% of the universe.

Comment: Re:What? (Score 1) 348

by Triklyn (#47515517) Attached to: Netflix Reduces Physical-Disc Processing, Keeps Prices the Same

there's the implicit agreement at the restaurant, that i give them my money, and they give me the best food they are capable of giving me, and if that food is pretty good, i might repeat the exchange in the future.

this is different for transfer of goods and services.

do you hold it against amazon if you always take the super-saver delivery option and one day it takes 5 days to get to you, and the next day it takes 8? and the week before it took 3? they say it should get to you in 5-8. but just because oftentimes they may make it in 3 doesn't mean i'm suddenly outraged when it takes 8 days again.

implicit vs explicit agreement in these matters.

and holy crap, yes, you do exist in a society in which most transactions are loosely structured contracts.

gas pump, purchase of goods, purchase of services. the pre-defined terms are "you get what you see" and we're not selling you snake oil. When i buy an apple, i trust that it's not going to poison me. I pay with money and the possibility of future money, and in return i get an apple. And typically, if the batch of apples is going to poison me, a recall... as is the case with peaches right now.

Good will isn't a cash equivalent after all.

"Ask not what A Group of Employees can do for you. But ask what can All Employees do for A Group of Employees." -- Mike Dennison

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