About eight months ago, I contacted netflix when someone 'stole' my credit card info and opened a new account with them. Did the online chat thing and their rep had it all fixed (at the netflix end of things at least) within 15 minutes. It was painless and easy.
No, I don't work for netflix and am not affiliated in any way. There are certainly things about them that I don't like but I can't complain about their customer service.