I'm going to disagree here, at least if you're in the UK.
I had a Kyocera FS-C5200DN. I have had no end of trouble with it and Kyocera support:
* Defective firmware. If connected to a Linux server, the printer would reject any job and throw a Service Required fault (which turned out to be an assert failure). I was informed by the local Kyocera distributor that there was a firmware update, which I needed to contact Kyocera to get. Their response was initially to deny everything. I asked how to request a service callout under the warranty - I was given a list of Kyocera repair agents. Every single one of them was dedicated to business customers - not a single one of them would do a residential callout. One went as far as claiming their Kyocera repair contract prohibited them from doing so.
* Complete loss of several colours. There's a sensor on the developer unit which tells the printer when the hopper is low on toner. An Archimedian screw type mechanism in the toner cartridge feeds the toner, and a motor in the printer turns that via a gear. When the sensor fails, the printer thinks there's always toner in the dev unit, even when there isn't. Once again I tried to raise a service call - the printer had a month left on the guarantee. Kyocera's response was that the invoice date was irrelevant, they worked from the manufacturer date - which meant in their opinion, my warranty had ended four months prior. Once again I was given a list of service agents, and none would accept a callout. Once again, "the contract prohibits us from doing residential callouts for Kyocera hardware".
* Image registration shifting on every job. The printer needs "calibrating" -- aligning the four toner images against each other. This started shifting on every print job, sometimes every page. I called once more, and was quoted £150 for a service call-out. Nope.
This morning, the network interface card failed completely. The printer has run a total of 57,000 pages in less than five years.
Had Kyocera supported their product, I'd have bought another in a heartbeat. As it stands, I'm not going to touch their products with a barge pole. Their after-sales support sucks -- quite honestly, it seems that once they have your money, they couldn't care less. If you're a business customer they'll suck up beyond belief (they'll suck up even more if you have a support contract), but home-office customers? Forget it.
The only reason I managed to keep this thing running for five years is because I found someone on the FixYourOwnPrinter forum who worked at a Kyocera repair shop; they very kindly emailed me the service manual and firmware update and a few service notes. Every single problem I had is documented in those notes. Sadly the repair procedures involve parts I can't get (Kyocera will only sell parts to authorised repair agents). So the printer's being scrapped and replaced with a Samsung CLP-680ND. At least that's a cheap printer to start with... far easier to eat the cost of the machine if it all goes pear-shaped later on (the Kyocera cost about £650 with carriage and such added on).
- Phil Pemberton (philpem)