Comment Re: That's a bad look on Marriott. (Score 1) 46
They didn't.
They did. From the summary:
Paul Strack, 63, visiting Boston from Little Rock, Arkansas, told CBS News he received an email from Marriott on Sunday about his Sonder stay, but he initially mistook it for a scam. The email said that Marriott's agreement with Sonder had ended, and that "we are unable to continue your reservation beyond today."
I don't know how to read this in any other way besides that Marriott contacted these people and told them that they no longer had reservations.
I also don't know how to read this in any other way besides that Marriott's cancellation of the contract with Sonder was directly responsible for this, which must either mean that the stay was at a Marriott hotel contracted through Sonder, or that it was at a third-party hotel and Marriott decided to not pay Sonder for the rest of that person's stay. In either case, Marriott is at least partially responsible, and in the latter case, may even be guilty of tortious interference with that person's stay.