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Comment Re:Anecdote (Score 1) 64

Those people are often hired through a totally different pipeline with almost nobody moving up from L1 to L2. They are hiring very different kinds of people for those jobs. You don't need to know shit about shit to do L1, often even in very high end support scenarios. For example while I worked for IBM/Tivoli (just post acquisition) they implemented a level 1 support team because they had to handle the larger number of new customers being sold the product by IBM salesdroids instead of Tivoli salesdroids. They were spectacular fucking idiots. We saw shit show up in cases like "dragon drop" and "yowzij" (an attempt to spell "usage".)

Comment Re:Deserved (Score 1) 75

Due diligence has never been the answer to fraud.

Due diligence has always been the answer to how to avoid fraud.

If the fraud is sufficiently good then no amount of due diligence given the limited up front information people can ascertain

Buyers can request literally any amount of up front information, and if insufficient information is not provided or cannot be verified, they can not make the purchase. You are in denial and delusional.

Comment Re:Anecdote (Score 1, Flamebait) 64

L1 tech support is usually too incompetent (for one reason and/or another) to solve problems, and is there mostly to filter out the non-problems caused by obvious customer error. The real action doesn't usually occur until you get up to the next level. The primary exception is where there is no next level and they're all useless.

Comment Re:The purpose of a trigger warning (Score 1) 146

Was it ever valid? Is avoidance an effective means of overcoming trauma?

Don't assume that people who are using trigger warnings to avoid content which sets them off are not doing anything to overcome their trauma.

If it's not reinforced, trauma tends to fade over time with our memories, if the trauma is not replayed. People can do this to themselves through their own unaided recall, but it can also happen due to triggers. Avoiding triggers doesn't guarantee that a trauma will become more distant, but it can be part of that process.

Comment Re:Evolution speaks (Score 1) 51

We evolve our buildings, our food, our way of life, why not our DNA to adapt to whatever problems, whether 'genetic disease' or 'genetic expression of environmental factors'?

Because there are too many factors at play for us to do that intelligently. The sensible thing to do is to reduce environmental pollutants, not to try to alter our DNA to tolerate them when we don't know what kind of second-order effects that will cause.

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