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Comment: I'm Okay With It (Score 3, Insightful) 253

by Gr33nJ3ll0 (#47083101) Attached to: Ask Slashdot: Tech Customers Forced Into Supporting Each Other?
This sort of thing has been going on for years, probably as long as there have been companies and products. Can't get X to work, maybe your neighbor can, why not ask? In the case of software and other technical products, it really costs the company little to setup a forum, so why not? Also the people doing the supporting are completely volunteer, and are compensated in a feeling of helping others. If they don't want to participate, then they can stop at any time.

No amount of genius can overcome a preoccupation with detail.

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