Insurance is one of the most heavily regulated industries around. (This is US-centric, but insurance is heavily regulated in all advanced economies except, arguably, Florida.)
Most folks tend to think Regulated Industry means they can "get away" with less than other companies. And that's true in certain ways. But it also means they can absolutely do things that would leave them exposed to liability if they were unregulated. It ends up being both restrictive and freeing in different ways, and the details invariably end up being really complex, arbitrary at the margin, and enraging when it bites you. It isn't even all the insurers' fault - in the US every state has their own regulator, and the rules vary quite a bit. (Florida has very few.)
That's how you end up with home insurance that covers squirrel damage but not raccoon damage.
Which all means that the abusive behavior insurance companies get away with ends up looking a lot different than that in other industries. Each industry is its own special tapestry of grift.
This is more speculative, but I think we are gearing up for one hell of a moral panic over LLMs. Most recent moral panics have been legacy media creations, and they're captured by robot-money, so we won't see Fox or ABC running with it for now. But I'd give even odds someone does something spectacularly awful because their robot friend told them to* within the next year, and then there will be buckets of organic "won't someone think of the children" for demagogues to exploit.
*details and nuance won't matter
"LOL we didn't mean really do kratom" is going to be catnip to some eager AG with a dead blond.
This used to happen to self-hosted bugtrackers and some other types of apps, too. Anywhere you want to be able to send mail to arbitrary groups of people.
Opt-in is not just a good idea. Zendesk may not want more UI friction, but the alternative is going to be blocking them - if you can't control your mail servers, I am not going to accept mail from you.
Thanks for the history.
My first Bay Area job (and first tech job) was at an also-ran database company. One of the people I worked with was this crusty older man who had worked at Atari and didn't have a single good thing to say about it - claimed there was a lot of self-dealing, nasty behavior and general shittiness. (I have no idea, just relaying the story.)
But really I'd rather talk about him - he was a character. Said he grew up in Montana (I have no reason to doubt it), he'd also been a rodeo rider in his teens, walked with a limp. Wore cowboy boots & hat, jeans and pearl-snap shirts, never saw him in anything else. He held Very Strong Opinions about Coor's Beer and the Coors family. But my favorite was when he got in trouble with office security because somebody saw a gun in his truck. His explanation was, "Hell yes there's a gun in there, I don't drive in a city without one." I I thought that was the thing that was going to get him fired, but no, he was still there when I left.
(Stupid story, I had a house guest who stole a weird assortment of stuff, including my coffee grinder.)
The robots just fuck up a lot. Especially the constrained, low-quality one that runs on every Google pageview.
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The problem came when competition from Microsoft started to heat up. The exec suite decided that, rather than focusing on what they were good at, they needed to go after the MS enterprise stack, which led them to buy an also-ran called Collabra who made enterprise groupware whatevers. Collabra ended up effectively taking over and drove them into the ground, both technically and financially.
They ended up bloating the crap out of "Netscape Version 3 Gold" and later versions to support their "collaboration suite" which nobody wanted, and that's the version you're remembering. Doing so eventually handed the browser market to Microsoft, Netscape Communications Corporation to AOL, and the code that became Mozilla to the filthy hippies. The end.
The non-"gold" version 3 and before were nicely performant, but that was effectively a different application.
It is my daily driver, and I'm going to be bummed when the closest thing to a user-aligned browser is Safari, but there we are.
A fun game for the whole class!
Translation:
"I want my country to stagnate and fall behind. I want to live in a provincial shithole."
Yes, the job market is just that bad. But I'm trying to learn GenAI.
Torque is cheap.