Comment: my turn for a funny story. (Score 3, Funny) 256
An older lady called me one day extremely apologetic. She kept lamenting to me how sorry she was and how bad she felt, and keep asking me if all of my other customers were calling and complaining. It was her fault! She was adamant about that. Finally as she calmed down a bit, and I asked her why she was so upset. "I think I broke the Internet". I looked at my boss, who had wandered to my desk, (he could hear her frantic apologies through my headset), and I gave him a Spock-like eyebrow raise, covered my mic, and told him "She broke the internet." He chuckled, said "Have fun!" and went back to his desk.
So I explained to her that the Internet wasn't broke, and how it was highly unlikely that she could have broken the internet, so don't worry. She was fairly calm at this point, so I asked her "Ma'am, so what made you so concerned that you called me? What happened?" Her response was: "Well, I had an icon on my screen that said 'The Internet', and I think I accidentally deleted it. I thought I deleted the whole Internet!"
Poor lady. Remember when the IE icon actually said "The Internet"? You couldn't delete it either (not without some IT knowledge she didn't possess). So I walked her through auto-arranging her desktop icons and POOF there it was. She must have moved it off screen.
It's a tough job, but I do miss feeling like a hero.