Comment Re:That's Fine (Score 1) 110
On the flip side, if there are outages or faults you almost automatically acquire a negative view of them and again there isn't really a lot they can do to counteract it.
On the other hand, if you have a swift, efficient, and high quality service for an outage, most people understand that things fail and will forgive. It's only when YOU SUCK, repeatedly and without meeting customer needs in a quick and reliable way, that you get real negatives. And, if you actually work to improve these things (e.g., bury above-ground wires to improve reliability, more, smaller substations to limit outages, etc.) and promote these useful activities, you'll get even more positives. So, in short, I think this is an issue of a company coasting and the CEO being an asshat about being criticized while his company coasts. Maybe he ought to think about improvong service so people don't hate him.