Submission + - Spam Fighting: A Guide for the PHB
Kelson writes: "Esther Schindler of CIO Magazine asked spam fighters and mail administrators a question: What's the one thing about spam fighting that you most want you boss to understand? The resulting article is Getting Clueful: Five Things You Should Know About Fighting Spam. Top of the list is the prime directive: Lose No Mail — followed up with the arms-race nature of the problem (split into two points), basics of email technology, and understanding that spam isn't just an annoyance, it's a business. The findings should come as little surprise to most readers here, but if you need to explain to your manager why you can't just set up a filter and walk away, this is a good place to look."