Comment Re:Not comcast (Score 1) 235
Sounds about like my local company (Shentel) too - we had outages 5 separate times in October, each time the idiots on the phone were convinced that something was wrong with our router or computers, how dare we insinuate that their equipment could POSSIBLY be broken.
Finally after 5 calls, a 15-minute browbeating of one of their phone monkeys, and 3 dispatches....they futzed around for almost 3 hours and finally figured out that someone sliced a line putting in a privacy fence.
And this after I had to talk to 3 separate people to actually get the provisioning right on our modem to get the speeds we were paying for.