I don't disagree with what you are saying at all, but I am curious:
Who is going to do the educating, exactly, and how? It's not like you can force people to learn things they don't want to learn. You don't need a license to use a computer or the Internet.
Make no mistake, there are actively, willfully ignorant users all over the place. They know what they need to do to learn more - use the computer more. But they don't want to, because using the system is not an enjoyable, rewarding experience. It's more like they approach it with a sense of dread -- "I could click or do something wrong and just ruin the damn thing!" Consider also that even the cheapest pc still costs a few hundred dollars, which is a lot of money for some folks.
They'd rather just have someone that already knows how to use a computer fix their issue for them, thereby separating the world into the haves and have nots (or in this case, know and know nots) that we have today.