I'm not downplaying their struggles at all. I'm just normalizing them against global threats, and also against the threat of Americans in particular (since we are discussing a US agency, and that agency is nominally focused on US threats). You. however, seem to be focusing entirely upon acute threats. That's actually the easy stuff to focus on, but it often has much less of an impact than less exciting threats. You can empathize with someone without agreeing with their conclusions. That's why, while 9/11 was an awful tragedy, it wasn't worth passing the PATRIOT Act for, especially since it didn't really result in us being safe. I've seen claims that the decrease in flying due to the TSA's security theater has actually caused more deaths than the terrorism it's supposed to fight because people opt for car travel instead, and cars are more dangerous than planes.
Look, it's an easy mistake to make. The human brain is awful at scale, and thinking on scale feels dirty to us. But we've got to at least try to be rational if we want to make sensible decisions.