Comment Re:Notify CTO, CFO & CEO offices (Score 1) 230
The best approach is to call them. However most people don't feel comfortable doing this.
If you pick up the phone and call their head offices number (as opposed to customer support number) and ask for the CEO you will almost always get put through to them. You may hit a voicemail system after that but because most people won't actually call someone they voicemails are usually listened to. Keep it polite, and to the point and you will be surprised as to how quickly they will act.