Want to read Slashdot from your mobile device? Point it at m.slashdot.org and keep reading!

 



Forgot your password?
typodupeerror
×

Comment Re:Customer service? (Score 4, Interesting) 928

No, you really want them to board first.

For the last year, up until last month, I was barely able to walk. I still had to fly for work. I boarded flights with the kids and anyone else that needed help.

The parent doesn't just stow their stuff and sit down. They stow the kids bags, get the kids to sit down, shut up, buckles on, no you can't go to the bathroom, blah, blah, blah.

For me, it took me about 4x as long just to get down the airway. A guy barely walking down the ramp with passengers walking normal speed definitely held up the flow, no matter how much room I tried to leave. I still got held up by the parents with kids, and I didn't care. I'd just sit on the nearest armrest until they were done.

You don't want me, or the parents with kids slowing you down. People are assholes enough boarding planes.

If you wait for them to board last, now you'll have parents trying to stow bags in the last few spots (if there are any), trying to get the kids in their seats at the same time, and having the kid(s) climbing over other passengers.

For me, barely able to walk, if I had to take the window seat, that would mean everyone in the other seat(s) would have to move. Walking on a cane, I wasn't able to just squeeze by anyone, especially if there were no good seats available. It was still hard just to get *to* the window seat.

And before any of you complain, since surgery I can walk fine. The cane is retired at least for another 30 years.

Comment Re:Is there an SWA Twitter police? (Score 5, Insightful) 928

Absolutely. Have a bad day, make one wrong judgment call, and see your livelihood vanish. Good luck getting another job.

Fired? Maybe not, unless this was a pattern of bad behavior. Suspended for a week or two? Yes, absolutely.

Where do you work, I wonder, that you believe people who have flaws, like we all do, should be treated like used tissues?

Just my opinion, but this goes beyond a minor "flaw" or a slight error in judgment. The guy had already shown his willingness to publicize his dissatisfaction by tweeting about a minor inconvenience, and this employee provided him with a much worse story to tell. Any person with common sense should have seen this as the potential for some seriously bad publicity.

There were many ways to handle this and defray the damage from the initial tweet, from a sincere apology and perhaps offer for free future tickets or upgrade (if the employee wanted to use kindness) or a response tweet thanking the customer for his feedback and also thanking all the other customers for following the rules (if the employee wanted to be passive aggressive but still make a point).

Escalating a minor disagreement with a customer into a public fight is just not a good idea, and employees who can't avoid that do deserve punishment. Customers can be jerks sometimes. Employees have a corporate image to uphold, though, and they need to aspire to a higher standard -- they're getting paid to be there. The customer was not.

Comment Re:Tell me how... (Score 1) 928

Also, to be clear -- I was joking. Realize this is a parody before I get flamed with responses from the libertarian squad or the Society for Boarding in Awesome, Really Reliable Order (or SBARRO for short -- ever wonder why they are in so many airports?) yammering onto me about how I insulted them.

Comment Re:Tell me how... (Score 1) 928

Somebody did something on the interwebs (or intertubes or whatever those new-fangled contraptions are called). This is a tech site, so we've gotta cover it!

(Actually, if you're serious -- it's here because seating processes on airplanes make everyone bitchy for some reason, and everyone thinks it's inefficient and thinks they could plan it better. So, somebody complaining about some aspect of that is bound to get all the anal retentive wackos here worked up and spouting their favorite ideas about what's wrong with planes and boarding and kids on planes and snakes on planes and whatever. That and... FREE SPEECH, LIBERTARIAN MUMBO-JUMBO, AYN RAND IS A GODDESS!!!! etc. P.S. I'm NOT saying Southwest was in the right here -- just why this story will get everyone worked up.)

Comment Re:Southwest Boarding Policies (Score 1) 928

That's interesting, but irrelevant. You don't fix disgruntled paying customers by humiliating them in front of a crowd. He tweeted about his initial experience; you think he'll meekly shut up about the follow on treatment?

He might've been acting like a pompous, entitled ass. If your job is serving the public, you have to get used to dealing with pompous, entitled asses in ways that don't make your entire organization look bad.

Comment Re:Customer service? (Score 5, Interesting) 928

That's all good reason for boarding them last - so they don't slow down those who can board quickly.

Huh? How does that produce greater efficiency? Let's see, we could:

(1) Let families board with the first half-dozen groups of random people with various privileges ("Now let's have our first class..." [2 people board, a minute later] "Now let's have business class..." [5 people board, two minutes later] "Now let's have our elite Silver whoop-di-do members..." [no one boards, three minutes later] "Now let's have our Bronze not-so-much-whoop members" [2 guys from the back take 30 seconds to realize they were called and slowly make their way up, chatting on their phones the whole way]... etc., etc.).

In that case, the families could get settled with almost no one else on the plane, and almost no one else in economy trying to find their seats.

OR...

(2) We wait until last, and the families join the end of the long line stopped almost at the gate itself of people waiting to get on. The families with more bags per person and more people to strap in and get settled in their seats per person then spend 10 minutes wandering up and down the aisles trying to find places for their bags and get their kids settled... while the attendants get increasingly testy as they have to go up and down reopening luggage bins and find a pillow for Jr. since he's asleep on Dad's shoulder and no one on the plane wants him to wake up when he's strapped in the seat. And the plane is now going to take off late because we needed 15 minutes to board 10 whoop-di-do members who didn't have to do anything, but now it's crunch-time for the parents who could have already been settled in.

I completely understand why airlines do NOT let families on early, because they now charge people extra for those privileges. But if they were trying to maximize efficiency instead of profits, it would definitely make sense to move the families on when fewer people are obstacles on the plane.

Comment Re:Customer service? (Score 5, Informative) 928

Actually outside of the US it seems to be common practice to ask people with young families to board first anyway.

Yeah, it often is within the U.S. too, particularly for infants and very young children. But I mostly see it used for parents with kids in strollers or whatever, not for older kids or even relatively small kids.

If you are blocking the aisle while you buckle seat belts and the like you are slowing the whole boarding process. So it makes sense - send them in with first and business class.

Yeah, the problem is the escalation of fee structures in recent years. 15 years ago your policy made perfect sense. But now most airlines charge for any checked baggage, which means more people stuff everything into larger carry-ons, and many planes don't have enough room to stuff everyone's bag in.

So, everyone's worried about boarding early enough so that they don't have to have their bag stuffed 10 seats behind them, which will make them the last off the plane.

But, of course, it isn't enough for airlines to charge fees for checked bags -- now they figured out that people don't want to worry about the hassle of finding space for their carry-on, so now for an extra fee many airlines will let you board early (with business class or whatever).

So, it makes it really hard for the airlines to "give away" that option to families to board earlier, when somebody else in coach paid $35 or whatever that day for that privilege. In addition, there seem to be a lot of folks out there who assume that anyone travelling with a small child on a plane must be an evil person wanting to annoy other travelers deliberately by bringing a kid on board (when the reality is that most parents know they usually only travel with small kids on planes when there is no other reasonable choice). So, it will just lead to even more (unjustified?) feelings of unfairness if these parents are given seemingly special privileges.

It's the same crap that causes people to cut people off or not let people merge in traffic. Sometimes it's worth a really insignificant sacrifice to let everything flow better, and letting the kids on early would probably make the entire boarding process faster and smoother. But most people would probably just resent it... and so airlines don't do it anymore.

Comment 100% sure there's more to it than this one sided (Score 0, Flamebait) 928

story. Don't all of you sheep realize that stories like this are posted in this fashion just to get your panties in a bunch so that you'll post irate comments and then keep coming back for more? You're being manipulated here and you're oh so willing to take it because you just enjoy being outraged/offended.

Here's a quote from that very thin story:

"Our decision was not based solely on a customer's tweet," it said, adding it offered the customer vouchers as a gesture of goodwill.

So do you think perhaps there's more to it than this self-serving outrage-inducing article is letting on?

Comment Buy a Kinesis instead (Score 1) 82

1. "All the Keyboards" didn't apparently include a Kinesis. At least there isn't one visible amongst the few photos linked.

2. The new keyboard looks an awful lot like a Kinesis.

3. I stopped watching the video after the first 10 seconds because it was too awful.

4. The web site shows a keyboard with what appears to be a metal case, and the text references aluminum, as does the blog. Wood isn't part of the equation here. Maybe in the early prototypes, but not in the production models, apparently.

5. Any decent keyboard driver (and there are lots of aftermarket add-ons) support macro definitions. Nice that this new keyboard supports it, but certainly not a defining characteristic.

6. Just go buy a Kinesis. It's been in production for a long time, and they work great.

Comment Re:good wood? (Score 1) 82

nah, the plastics the leading piano companies use now have just as good a feel, that wasn't true three decades or more ago but there is no point to ivory keys now.

I would qualify this slightly and say that the plastics may be "just as good" in some ways, but they do feel different. And I know some people who have strong preferences. Ivory's porousness changes the way keys feel and how easy it is to grip them (or slip), particularly if your hands are sweating (as many people do when performing in front of crowds under hot lights). And on lesser quality pianos, ivory often had a distinctive texture that... well, just feels different. High-end older pianos had highly polished and very even keys (sometimes most "silky" feeling) that might feel similar to modern "perfect" plastic, but most pianos were not as consistent. Personally, it doesn't matter to me, but I can certainly understand those who might prefer one or the other.

Comment Re:Astronomy, and general poor night-time results. (Score 1) 550

shooting which requires both close-up vision (to see the signs) and long range vision (to see the target)

Unless your distance vision is *really* bad, to the point where you can't make out the target at all, distance vision doesn't have much impact on shooting. In a proper sight picture you should be focused on the front sight, and you also need the rear sight to be clear enough that you can verify precise alignment. The target will always be blurry, so having it a little blurrier because of nearsightedness isn't typically a problem.

I often tell the older shooters I teach to wear their reading glasses. Not only does the improved sight alignment help, but I think the inability to see the target clearly strongly discourages them from trying to focus on it, which helps even more.

Slashdot Top Deals

It's a naive, domestic operating system without any breeding, but I think you'll be amused by its presumption.

Working...