Comment Re:Yelp should idemnify her (Score 5, Interesting) 424
Sadly, it looks like they're going the other way.
Here's the Yelp page for Dietz Development. Look at the reviews and you can see that Yelp has been censoring them pretty heavily. All of them are from the last day or two and the review in question has been removed.
This was a great opportunity for Yelp to stand up for consumer rights and freedoms, but instead they've stuck their head in the sand. Even if they'd put a notice at the top of her review saying that "the statements here are not those of Yelp's, blah blah blah lawyer speak" that would have been fine. However, they've shown they have no backbone and won't stand behind their users.
What if Slashdot editors deleted comments anytime somebody looked at them wrong; what effect would that have on the quantity and quality of the discussion here? There's only been a tiny handful of times that a comment here has been censored -- hopefully it stays that way.
I've never used Yelp before because I wasn't real familiar with them. Now that I am I'll never use them in the future.
that's not quite accurate.
Yelp uses an automated algorithm to filter out some posts: "How do you decide which reviews to filter? We use filtering software to determine which reviews should be filtered on any given day among the millions that are submitted to the site. The software looks at a wide range of data associated with every review. We invite you to watch this short video for more detail about how it all works." http://www.yelp.com/faq#why_filter
as a site dedicated to enabling ordinary people to post reviews about businesses in their own communities, Yelp provides a great service for consumers. but Yelp also has its own concern to try to keep reviews on its site relevant as much as possible. it doesn't serve anyone to allow users to publish reviews that have little to no connection to the actual businesses being reviewed. Yelp's reputation for being a place where you can get low-noise, high-signal reviews is on the line. and having too much noise as compared to actual signal does not serve Yelp's users either, as they won't get a reasonably accurate picture of businesses reviewed on the site.
i'll acknowledge that Yelp is treading a fine line here. i think they understand that. but to say that Yelp is "undermining consumer rights and freedoms" here is completely unfair and unabashedly silly. filtered posts can still be seen if you click on a link below the reviews. Yelp explains why they have been filtered but still allows users to access said posts.
and even then, if you go to Dietz Development's page now, there are a slew of negative reviews, completely unfiltered, that have nothing to do with Dietz Development's services or customer relations. most of them are backlash "internet badass" posts shaming Dietz for suing. while allowing people to review businesses like Dietz and provide said reviews online for the public is a general good, allowing for higher noise to signal and for reviews that have little to do with the actual quality of a company is not.
there was a Florida pizza restaurant President Obama visited during this year's Presidential campaign. the owner of the restaurant was, apparently, a conservative, but he was excited to host the President all the same and even gave Obama a hug. as a result, hundreds of trolls crashed the restaurant owner's Yelp page and posted negative review after negative review. many of the "reviewers" acknowledged never having eaten at the restaurant. some of the "reviewers" had never been to Florida. would you say Yelp should keep all those "noise" posts anyway? i would argue no. the posts were marginally-relevant, if at all, to the actual pizza restaurant, the quality of service, or the flavor of the pizza pies there.
as for your Slashdot analogy, you completely forget that Slashdot has its own form of "censorship": the moderator system. every user on Slashdot can help moderate posts up or down. the end result is that some posts get buried and others get promoted, for better or for worse. in practical terms, Slashdot also promotes, to some extent, the filtering of posts. considering the trolls and ne'er do wells that frequent