Submission + - How not to migrate a data center
alee writes: Over the last several weeks, Valueweb has been sending email reminders of a pending data center migration (moving the Valueweb servers to Hostway's Tampa data center). The data center migration plan emailed to customers indicated:
"The 12-15 hour outage will take place beginning this Friday July 27th at 8 PM EDT. The outage time will be incremental for customers. Therefore, if your server is taken off line at 8 PM EDT, you should expect your server to be back on line between 8 AM and 11 AM on Saturday July 28th."
That downtime has now exceeded 36 hours. Of the 5000+ servers being moved, Hostway has admitted that currently only 50% of them have been brought online, with no ETA. Support hold times according to their phone queue system show hold times exceeding 3 hrs to talk to a CSR. There are thousands of legitimate businesses hosted at Valueweb that are at the mercy of some of the worst data center migration planning I've ever seen.
While there is no worthwhile SLA to mention as part of the hosting contract, is an email indicating that downtime won't exceed 12-15 hrs considered an addendum to an SLA?
"The 12-15 hour outage will take place beginning this Friday July 27th at 8 PM EDT. The outage time will be incremental for customers. Therefore, if your server is taken off line at 8 PM EDT, you should expect your server to be back on line between 8 AM and 11 AM on Saturday July 28th."
That downtime has now exceeded 36 hours. Of the 5000+ servers being moved, Hostway has admitted that currently only 50% of them have been brought online, with no ETA. Support hold times according to their phone queue system show hold times exceeding 3 hrs to talk to a CSR. There are thousands of legitimate businesses hosted at Valueweb that are at the mercy of some of the worst data center migration planning I've ever seen.
While there is no worthwhile SLA to mention as part of the hosting contract, is an email indicating that downtime won't exceed 12-15 hrs considered an addendum to an SLA?
