Comment Re:I'm sure you can get useless people, but... (Score 1) 209
I don't underestimate it, I use Google to find solutions to problems all the time. Google has more answers to problems with Oracle software than Oracle's official documents do. The point I was trying to make is that we wouldn't be spending money to hire consultants if Google had the answers to our questions. We never brought consultants in for any problem that we hadn't been trying to solve via an SR through our official support contract for at least two or three weeks and we were always well past the "have you checked Google" stage of problem solving, yet the consultants provided by Oracle (for outrageous fees) never had any useful contributions or problem solving approaches beyond "Google it".
We were trying to hire knowledgeable professionals with experience troubleshooting problems with very specific pieces of a proprietary software component. What we got were living versions of lmgtfy.gom