An anonymous reader writes: Wi-Fi certification, for 802.11b/g is supposed to make all our lives easier by ensuring that we are dealing with hardware that conforms to the specification as written. This is to let our individual multi-vendor hardware configurations interoperate properly. What happens when device that sports the Wi-Fi certified logo, is realy not? That's when the trouble begins.
I purchased a wireless printer last night that was Wi-Fi certified. I purchased the HP Photsmart C4385 all in one (PSC). I purchased HP because I'm a little biased. I chose this printer over the equivalent pricepoint Lexmark X6370 Wi-Fi certified Printer/Scanner/Copier/Fax. Specifically because it was HP and I was expecting the stnadards compliance to be more normalized.
When I got the printer home, I went through the install instructions, and got to the wireless portion. Everything seemed to be going off without a hitch. Until I had to type in my WPA-PSK. I copied it directly from my WRT54G configuration page. And that's when things stopped working.
The error message was "Error while saving settings to the device". Nothing more descriptive. Nothing more detailed. So at first I thought it might have been the spaces in my WPA-PSK. So I tried the key w/o the spaces, just to see. Still the same error. I finally gave up after a half hour and called HP. After a short wait, I got an individual whose first language was not English, who kept insisting that I re-type the WEP key. (No matter how many times I explained that I was using WPA and the printer had correctly detected this.) Finally he decided I should stop after repeatedly having me enter different combinations.
They scheduled a callback (after much prompting) for 10p. At 10:15p, I called back. Got a tech who explained that "due to heavy call volume", they were going to call me back tomorrow morning to work with me to fix the issue. As if I was going to be sitting at home waiting to fix a printer and not go to my day job. I explained that this would not work. He then escalated to his supervisor. Who STILL did not have English as a first language. After repeating my problem to her for an hour, and teaching her the difference between WPA and WEP, she started on the "Let us call you tomorrow. We will escalate this to a case manager". She did ask one useful question — she asked about special characters in the WPA key (she finally got it right).
Meanwhile, for the prior 1h nothing had been done. I insisted that we at least attempt to install the printer one more time. This time, when we got to the WPA-PSK entry, she asked me to try the WPA password but to remove the spaces and dashes.
THE PRINTER ACCEPTED THE WPA-PSK. But it would not accept any password with dashes or spaces. This is not Wi-Fi 802.11g standards compliant. Spaces, dashes and other printable characters are what makes WPA worth having by allowing you to have a strong password.
I actually had to change all my other wireless devices JUST to use the printer with the dummied down password.
Has anyone else encountered problems like this? I keep thinking that I should report this somewhere as false advertising, and inappropriate use of the Wi-Fi certification logo by HP on this printer.
Any thoughts would be appreciated.