Was going through my bill the other day, and noticed the 'Regional Sports Fee'. $6 a month for something I never use as I don't watch sports. So I call the satellite provider and say, please drop all sports channels from my subscription, as I don't watch them and don't want to pay the fee. Surprise, they don't have any packages, except the very base one with almost no channels, that don't have the sports channels on them, so you have to pay the fee.
They really need to get ala carte going or I am going to cancel it completely. I just want a few basic channels to record things off of for shows that I like and that does not include any of the expensive channels that they have. My time is limited, or I would probably explore getting all of this setup off of the internet with a DVR functionality, but it is purposefully difficult right now. They could keep me as a customer if they just had packages targeted at this. In fact they used to have an option where they dropped the sports but kept everything else (although they did not advertise it), but recently ended that as well.
As it turned out, after complaining and threatening to cancel, low and behold they can suddenly give me $60 a month credit for the next year to get my bill inline with what I am willing to pay... I mean the satellite is already in the air, the equipment is in the house, the rest is gravy for them. Just offer choice of individual channels and I bet a lot of people would stay. Make a million pennies instead of a few dollars....