Comment Home Depot's Apology Email to Customers (Score 1) 99
Dear Valued Customer,
The Home Depot has discovered that a file containing your email address may have been taken during the payment card breach we announced in September. The file contained email addresses, but it did not contain passwords, payment card information, or other sensitive personal information. We apologize for this incident and for the inconvenience and frustration this may cause you.
In all likelihood this event will not impact you, but we recommend that you be on the alert for phony emails requesting personal or sensitive information. If you have any questions or would like additional information on how to protect yourself from email scams, please visit our website or call 1-800-HOMEDEPOT.
Again, we apologize for the frustration and inconvenience this incident may have caused. Thank you for your continued support.
Sincerely,
The Home Depot
I was struck by how the letter did not say anything about what HD has done to ensure that something like this will not happen again to them.