Submission + - Communicating with companies like Verizon?
chaoskitty writes: "Ok — so you run a mail server or 10, and you've gotten all of the bugs ironed out. You are confident that your email delivery and reception are working perfectly — after all, you pass hundreds of thousands of legitimate email a day. Then, one of your users contacts you telling you that mail from your server is not getting delivered. You ask for a copy of the error report so you can see what's going on, and you see something like this:
(reason: 550 You are not allowed to send mail:sv25.verizon.net)
So you look in the mail logs, and it's clear that the problem is on Verizon's end:
...
Jan 29 12:12:25 bigtime sm-mta[17704]: l0TJwls8005690: to=, ctladdr= (10001/10000), delay=00:13:38, xdelay=00:00:01, mailer=esmtp, pri=213168, relay=relay.verizon.net. [206.46.232.11], dsn=4.0.0, stat=Deferred: 450 Requested mail action not taken-Try later:sv18pub.verizon.net
Jan 29 12:22:41 bigtime sm-mta[6426]: l0TJwls8005690: to=, ctladdr= (10001/10000), delay=00:23:54, xdelay=00:00:12, mailer=esmtp, pri=303168, relay=relay.verizon.net. [206.46.232.11], dsn=5.0.0, stat=Service unavailable Jan 29 12:22:41 bigtime sm-mta[6426]: l0TJwls8005690: l0TKMRb4006426: DSN: Service unavailable
So you decide to contact Verizon. But email to postmaster@verizon.net and support@verizon.net aren't answered. You try to call the numbers in the WHOIS, and you get shuffled to Verizon Support, who obviously won't help you because you don't have a Verizon account regardless of how patiently you try to explain that the problem is on their end.
You look up 550 errors and Verizon in Google, and you see that LOTS of other people are having the same problems. But nobody knows why Verizon is randomly rejecting email. It's not even consistent, as your user corresponds with the same Verizon accounts all the time.
What do you do now? Is there a way to get a company like Verizon to respond to seemingly ongoing mail server problems on their end? How do you get someone at Yahoo to read the email you send them to tell them that they're registering and hosting phishing sites and phishing-collecting email addresses?
What do YOU do when that huge company offers no way to communicate? Is it time to start advising people to AVOID email accounts from large providers?"
(reason: 550 You are not allowed to send mail:sv25.verizon.net)
So you look in the mail logs, and it's clear that the problem is on Verizon's end:
Jan 29 12:22:41 bigtime sm-mta[6426]: l0TJwls8005690: to=, ctladdr= (10001/10000), delay=00:23:54, xdelay=00:00:12, mailer=esmtp, pri=303168, relay=relay.verizon.net. [206.46.232.11], dsn=5.0.0, stat=Service unavailable Jan 29 12:22:41 bigtime sm-mta[6426]: l0TJwls8005690: l0TKMRb4006426: DSN: Service unavailable
So you decide to contact Verizon. But email to postmaster@verizon.net and support@verizon.net aren't answered. You try to call the numbers in the WHOIS, and you get shuffled to Verizon Support, who obviously won't help you because you don't have a Verizon account regardless of how patiently you try to explain that the problem is on their end.
You look up 550 errors and Verizon in Google, and you see that LOTS of other people are having the same problems. But nobody knows why Verizon is randomly rejecting email. It's not even consistent, as your user corresponds with the same Verizon accounts all the time.
What do you do now? Is there a way to get a company like Verizon to respond to seemingly ongoing mail server problems on their end? How do you get someone at Yahoo to read the email you send them to tell them that they're registering and hosting phishing sites and phishing-collecting email addresses?
What do YOU do when that huge company offers no way to communicate? Is it time to start advising people to AVOID email accounts from large providers?"