By total coincidence today, I thought I'd try giving Bard a bunch of customer feeback about something (about 500 free form responses) to see if it could summarise it.
First I asked: "Can Bard summarise customer feedback?" It said:
"Yes, Bard can summarize customer feedback. Bard is a large language model from Google AI, trained on a massive dataset of text and code. Bard can generate text, translate languages, write different kinds of creative content, and answer your questions in an informative way.
To summarize customer feedback, Bard can identify the main themes and trends in the feedback, as well as the overall sentiment. Bard can also quantify the feedback, such as by counting the number of times a particular issue is mentioned."
Then I asked: "How do I give Bard customer feedback to summarise?"
To get Bard to summarize a spreadsheet of customer feedback, you can follow these steps:
- Clean and prepare the data. Make sure that the data is in a consistent format and that there are no errors. You may also want to remove any irrelevant data, such as customer names and contact information.
- Export the data to a text file. You can do this using a spreadsheet program such as Excel or Google Sheets.
- Upload the text file to Bard. You can do this by dragging and dropping the file into the Bard interface, or by clicking the "Upload file" button.
- Provide Bard with a prompt. Tell Bard exactly what you want it to summarize. For example, you could say: Summarize the customer feedback in this spreadsheet.
Click the "Summarize" button. Bard will then generate a summary of the feedback, highlighting the most important points.
Welp, suffice to say that literally none of that worked. No "upload file" button. No drag/drop. No "summarize" button.
WTF??