Comment Re:His assertion is unfounded (Score 1) 665
If I'm paying that much for a machine, regardless of who I buy it from I expect top flight service and at least a modicum of accountability on the end of the manufacturer.
Alienware will provide you with that. As long as they are the only ones handling your machine. Otherwise, they can't guarantee a "top flight service". Nerds are the worst kind of customers, as they're always trying to save pennies are extremely vocal and unpolite when in front of honest mistakes. Selling stuff to nerds is just not worth the trouble. This guy was denied a few parts and is now accusing the manufacturer of telling him that he is a thief. Would you do business with this kind?
Otherwise, they're basically encouraging people to go with third party hardware
If you want DIY repairs and cheap parts, you should not buy Alienware. That's a fact. Most people know that.