Comment Cheaper suckage is AI's forte (Score 1) 95
Indeed! AI can certainly replace lousy human service because it's hard to suck more than the existing batch. Many service desks are just outsourced India call centers who service hundreds of companies, pretending to be dedicated, and know very little about each co's products; they just follow scripts. They are already de-facto bots.
AI is not near ready to replace competent experienced human service desks, but those are too rare anyhow, unfortunately.