Submission + - Big Box Technician Lashes Out Against HP (blogspot.com)
An anonymous reader writes: A Big Box Technician speaks out against HP, and their warranty services provided by their retail stores.
From the article:
HP2: It looks like the week you put that claim in, we closed a service center, and opened another one. The label you got and used was a label to the wrong service center.
BBT: So the unit has been forwarded to the right service center by now, correct?
HP2: No.
Despite the PC vs Mac ideologies now, many wonder what the best retail PC is. In an effort to provide more information suitable for prospective buyers, this blog has condemned the use of HP products by means of their warranty service and customer service agents. I know next time I'm looking to buy something I'll keep this in mind.
From the article:
HP2: It looks like the week you put that claim in, we closed a service center, and opened another one. The label you got and used was a label to the wrong service center.
BBT: So the unit has been forwarded to the right service center by now, correct?
HP2: No.
Despite the PC vs Mac ideologies now, many wonder what the best retail PC is. In an effort to provide more information suitable for prospective buyers, this blog has condemned the use of HP products by means of their warranty service and customer service agents. I know next time I'm looking to buy something I'll keep this in mind.