Comment Re:Valve isn't the savior people thought they were (Score 1) 215
That's more lucky than good though. Steam does very little to make sure shit works. Older games are notorious for problems whereas other services (like GOG) make sure they are fixed to work on modern systems. If you ever do need support, Steam is a nightmare.
I agree that needing less maintenance is better than having good maintenance support, but you need a large sample size to be able to tell if that is the case or if you just got lucky. For example I have needed maintenance on precisely zero of my LG appliances, whereas I have needed maintenance on one of my Kenmore appliances... thing is I have owned a grand total of two LG appliances and one Kenmore appliance. That doesn't tell me anything, we are WAAAY below any sort of statistical significance.
On the other hand at work I can say we use Seagate and HGST enterprise drives because we have had zero failures across about 200 drives, as compared to WD RE drives which have had about 40 failures across 400 drives. That is a large enough sample set that the results are meaningful.
I've needed Steam support precisely once, and was unable to get it. I've needed Origin support zero times, but not necessarily because it is problem free but because I have been lucky.
It's easy to write off customer service and praise a brand if you've been lucky and never had problems, but you discover how very important it can be when a problem does occur, and nothing in this world is problem free.