Comment It's a two tiny-violin day (Score 1) 104
First UK firms complain about TikTok ban being devastating and now this. My luthier is going to be busy.
If your call centre is populated by poorly-trained people reading from a script then yes, it is amenable to being converted to an AI. And if your business model depends on dopamine-hit dependent youngsters endlessly swiping then you were always going to have problems eventually.
Sorry for the individuals concerned, obviously. But "devastating"?