Buy an Elite HP PC, Get Your Own Support Staffer 155
jfruh writes "HP reversed its decision to spin off its PC business, but it's still left with the question of how to make money in a commodity business selling standard-issue machines manufactured overseas. One idea they're contemplating: improved customer service. If you buy an HP 'Elite' PC and have problems, you won't have to phone into a tech support call center where an entry-level drone reads off a script and tells you to reboot the machine; you'll have access to a specific support tech who will work with you as long as you own the computer."
Re:What is so good about this? (Score:4, Informative)
They assign you someone else?
Re:*blink* Eh? (Score:2, Informative)
How does (Score:0, Funny) even exist? I'm calling HP tech support to find out.
-1 Overratted and +1 Underrated only change the score and not the status.
Re:Dear HP (Score:2, Informative)
Who cares if it is a hot/cute Chinese gal. ;)
Re:*blink* Eh? (Score:5, Informative)
You mean Dells home grade tech support. Anyone who has purchased Dell's business line of products such as workstations/servers knows you get someone in the USA on the phone that is usually very knowledgeable.