Oracle to Offer RedHat Support?

rs232 writes to tell us ITP is reporting that Oracle's Larry Ellison recently called Red Hat's ability to honor their support contracts effectively into question. Taking that claim one step further, Ellison claims that Oracle will soon start offering support for Red Hat Linux users. From the article: "The reason for this move, which Oracle executives later declined to provide any real detail on, is that Red Hat isn't doing a good enough job of providing that support itself, Ellison said. 'Red Hat is too small and does not do a very good job of supporting them [customers],' he said."

Well could be worse for red hat

[marcello_dl]

Ok Ellison is dissatisfied with red hat support. It would have been worse if actual OS users were. Like that other operating system's [microsoft.com] users sometimes are...

Is this after Oracle begins work on Security?

[Anonymous Coward]

Maybe it's just me, but given the inability of Oracle to fix major vulnerabilities after years of documentation of same ... maybe MicroSoft is about to assert that, since Oracle's support for security is so poor, that they will begin provided that service.

Riiight - like Oracle actually supports Oracle...

[billybob_jcv]

Larry ought to try submitting a few hundred metalink tickets before he decides to dis anyone else's support. Oracle support is the KING of the classic support shuffle:

1) User submits ticket, giving detailed information of the exact module and section of code that is causing the problem.
2) Support immediately responds with a canned message that says they are working on it.
3) 24 hours go by with no further response, so user pings ticket.
4) Support asks user to post a pile of log output, most of which can have nothing to do with the problem.
5) 24 hours go by with no response, so user pings ticket.
6) Support says they have engaged a specialist and are waiting for a reply.
7) 24 hours go by with no response, so user pings ticket.
8) Support says the original analyst is unavailable, so they are passing the ticket to a new analyst who will find out what is going on.
9) 24 hours go by with no response, so user pings ticket.
10) Support asks user to post a pile of log output, some of which has already been posted, and what is new is for modules that you aren't even running.
11) User's Project Manager wants to know WTF is going on and why the f@#$%&* system isn't running yet.
12) Project Manager complains to his VP who claims to have a tight relationship with Oracle upper mgmt.
13) VP calls his buds in Oracle Sales and asks WTF is going on.
14) Oracle Sales schedules a conference call with the Oracle VP of Who-The-F*%$-Knows for a week from next Thursday.
15) User says "screw it!" and either downloads an open source module that does the same thing (but correctly), or just writes the patch himself.
16) User's VP & Oracle VP schedule a golf outing and a night in an NBA box.
17) Deal is cut to buy another $1M worth of Oracle SW plus 22% for Support.