trajano's Journal: Racial profiling

Agh, I am so pissed off at Home Depot today. Well not exactly Home Depot itself, just that specific branch. I am not the best in negotiating, especially when I feel like I am being force into paying extra for something that is not my fault.

Also the instructions that came with the flooring never said anything more than using glue, a tapping block, the "reverse tapping metal thingy" and a hammer.

So are they saying that the instructions are wrong? And if they are wrong why are they still selling them without some notice to the consumer?

If the product instructions are defective and the instructions are part of the product, then the product must be defective.

Why are they selling defective products to the consumer?

If they are intentionally selling defective products to the customer. why does the customer have to pay for the store's mistake?

Sad to say I may do some "racial profiling" in the future when it comes to shopping, I've been burned way too many times by salesmen fitting a certain "profile".

BTW, "racial profiling" is wrong. Don't even get the idea that it is ever right. Prejudice is a bad thing no matter what the reason.

However, one should still go with your instinct and if you burn yourself one too many times when you do something, you should learn to stop doing it. No sense in being a push over. And learning to extrapolate from it would help avoid it.

Its still bad, I don't want to make excuses, I am not a nice person for thinking about it this way. So use at your own discretion.

I will most likely ask what the name of the head manager is, ideally the last name. And if it sounds like it matches "the profile" its time to move on to another store or branch.

I am planning to get one of these phones to start recording my conversations with any sales/service customer service staff. Of course I would let them know I am recording them, because they have the right to know and act on their best behaviour.

http://www.futureshop.ca/catalog/proddetail.asp?sku_id=0665000FS10011306&catid=10559