TheRaven64's Journal: Out of koolaid error

Apple make shiny toys, there is no denying this. It is a shame that their customer support and build quality are so dire. About a year ago, I decided I should send my PowerBook in for repairs. It was not an easy decision, there were a few things wrong with it (white spots on the screen, one of the SO-DIMM slots not working, detection of headphones had an intermittent fault), but nothing that made it unusable - and I used it a lot. Never mind, I thought, it usually only takes them two days to do a repair, so I'll back everything up, grit my teeth, and send it in.

A month later they finally admitted that they'd lost it. A month after that they got around to replacing it. The one they replaced it with didn't even boot. They collected it and fixed it relatively quickly, leaving me with a new machine which had a fault in one of the SO-DIMM slots.

At this point, I decided not to send it back in for repair again. I'd already wasted around 10 hours on hold to Apple's customer support, and I didn't want to spend any longer.

Now, however, the fault with one slot has become an intermittent fault with both. Moving the machine at all causes memory errors (and will cause it not to resume from standby). When I boot, I have no idea which RAM slot will be operational (I've put a stick in each - sometimes I boot with 512MB, sometimes with 256MB. So far, I haven't managed to boot with 768MB, but there's hope...).

I am going to try to borrow a machine from the department while I wait for this one to be repaired. If I am really lucky, I'll be able to bring it home and work from here. Well, I can hope...