Comment Now THIS is Killer Support (Score 5, Interesting) 156
I got a Pismo PowerBook (my 2nd) off Ebay and it arrived with bright blue lines in the screen For those who don't know, a screen swap is $1050 and up. The Seller, Ebay, Paypal, Trust-E, all offered nothing -- zero help from any of them. Insurance I paid for on the shipment was denied by the carrier.
I was so bummed I thought I would call Apple, just to learn if I had been ripped off by the seller, or if the multiple verticle blue lines in the display could have in fact been a shipping issue.
I called Apple and talked first to a CSR who chuckled when she looked up my name because of the many Macs I own. Then she forwarded me to a tech, who spent 45 minutes explaining the details of how my problem could have possibly been caused in shipping, but was not a certainty. But, since I did not buy it from an authourized reseller, I was SOL on warranty work. I told him he blew my mind with his kindness in speaking to me for so long for free. Then we hung up.
20 minutes later the tech called back and said they would take a look at it "just to see" if it was an Apple problem, and I would see a pre-labelled post-paid return shipping box in the mail tomorrow. I sent it in and FOUR DAYS LATER had my Pismo back in hand with a brand new screen at no charge.
My next computer? Guess.
I was so bummed I thought I would call Apple, just to learn if I had been ripped off by the seller, or if the multiple verticle blue lines in the display could have in fact been a shipping issue.
I called Apple and talked first to a CSR who chuckled when she looked up my name because of the many Macs I own. Then she forwarded me to a tech, who spent 45 minutes explaining the details of how my problem could have possibly been caused in shipping, but was not a certainty. But, since I did not buy it from an authourized reseller, I was SOL on warranty work. I told him he blew my mind with his kindness in speaking to me for so long for free. Then we hung up.
20 minutes later the tech called back and said they would take a look at it "just to see" if it was an Apple problem, and I would see a pre-labelled post-paid return shipping box in the mail tomorrow. I sent it in and FOUR DAYS LATER had my Pismo back in hand with a brand new screen at no charge.
My next computer? Guess.
